Hotel Notre Dame Auxiliatrice

Hotels
•
Independent
4 (1 reviews)
28, boulevard de la Grotte, Lourdes, 65100 , Lourdes , FR
33-5-62949766

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Pets allowed

Facilities

Free WiFi
Luggage storage
Breakfast available (surcharge)
Multilingual staff
Smoke-free property
Stair-free path to entrance

Review Highlights

Pros:
Good location
Hot water and water pressure was good
Cons:
Poor cleanliness
Poor service
No basic amenities
Issues with room maintenance
Unmanned reception
Issues with food service

Categories

Cleanliness
2
Numerous guests complained about the lack of cleanliness, including dirty pillows and rooms not being cleaned regularly.
Service
2.5
Service received negative feedback with issues such as unmanned reception and insufficient towel supply.
Location
7.5
The location was considered very convenient, which was a recurring positive aspect in the reviews.
Room Quality
2.8
Guests were dissatisfied with room conditions, citing problems like uncomfortable mattresses and malfunctioning lights.
Amenities
2
Lack of basic amenities such as toilet roll, soap, and functioning bathroom fixtures was a common complaint.
Value for Money
2.3
Considering the numerous issues flagged by guests, the overall value for money was perceived as low.
Food and Beverage
2
Complaints about unavailable breakfast and the kitchen closing early suggest a poor food and beverage service.
Overall Experience
2.4
Guests uniformly reported negative experiences, with some exceptions relating to the hotel's location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 10:25

Property Description

French Cuisine Restaurant and Room Service
Indulge in French cuisine at the on-site restaurant or opt for room service. Enjoy a drink at the bar to unwind after a long day.

Cozy Guestrooms with Modern Amenities
Relax in one of the 21 guestrooms equipped with flat-screen TVs and free Wi-Fi. The private bathrooms come with complimentary toiletries.

Convenient Location near Local Attractions
Explore various nearby attractions such as the House of Sainte Bernadette and Basilica of Our Lady of the Rosary, both within walking distance.

Experience comfort and convenience at Hotel Notre Dame Auxiliatrice. Book now for a memorable stay!

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Individually-wrapped food options are available for breakfast

  • General

    Guest accommodation is sealed after cleaning

  • Children and extra beds

    No rollaway/extra beds available

See all policies

Location

Guest Reviews

4
Based on 1 reviews
Cleanliness: 2
Service: 2.5
Location: 7.5
Room Quality: 2.8
Amenities: 2
Value for Money: 2.3
Food and Beverage: 2
Overall Experience: 2.4
J
jeanne
4
Pros:

Salle de douches en mauvaise état !

2018-08-27 • via Nuitee