Crowne Plaza Hangzhou Qiantang by IHG

Hotels
•
IHG
9.6 (11 reviews)
No. 381 Shangsha Road, Qiantang District, Hangzhou, Zhejiang, 310018 , Hangzhou , CN
86-571-28072888

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Facilities

Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Terrace
Luggage storage
Express check-in/check-out
Concierge service
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Great customer service
Convenient location

Categories

Cleanliness
9.66
Standard quality for this hotel tier.
Service
10
The customer service is superb. Hotel staffs are very kind and extremely helpful.
Location
10
Steps away from subway station. Easy transportation. Next to a shopping mall, tons of food options nearby.
Room Quality
9.16
Standard quality for this hotel tier.
Amenities
9.16
Standard quality for this hotel tier.
Value for Money
9.66
Standard quality for this hotel tier.
Food and Beverage
9.16
Standard quality for this hotel tier.
Overall Experience
10
Great Experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 12:58

Property Description

Indulge in Luxury Amenities
Take advantage of an indoor pool, a fitness center, and complimentary wireless internet access. Plus, enjoy dining at Char and sip your favorite drink at the bar/lounge.

Event Spaces and Business Amenities
With over 8000 square feet of event space, including 10 meeting rooms and a business center, this hotel is perfect for both business and leisure travelers.

Relax in Comfort
Unwind in one of the 328 air-conditioned rooms with modern amenities including jetted bathtubs, rainfall showerheads, and LCD televisions.

Plan your stay at Crowne Plaza Hangzhou Qiantang to experience luxury and convenience in Hangzhou.

Important information:

  • Pool access available from 6:00 AM to 11 PM.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Parking height restrictions apply.
  • Cashless payment methods are available for all transactions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HGH

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Sustainability Certifications

    Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

  • General

    Cashless transactions are available

  • Parking

    Parking height restrictions apply

See all policies

Location

Guest Reviews

9.6
Based on 11 reviews
Cleanliness: 9.66
Service: 10
Location: 10
Room Quality: 9.16
Amenities: 9.16
Value for Money: 9.66
Food and Beverage: 9.16
Overall Experience: 10
Y
Yan
10
Pros:

Steps away from subway station. Easy transportation. Next to a shopping mall, tons of food options nearby. Great customer service, and helpful staff.

2025-08-06 • via Nuitee
Y
Yan
10
Pros:

The customer service is superb. Hotel staffs are very kind and extremely helpful. Great Experience.

2025-08-06 • via Nuitee
M
Michelle
10
Pros:

👍

2025-03-31 • via Nuitee
Y
YUMIKO
6
Pros:

シャワーブースの壁に髪の毛が多く付いていて不快な気分になった。周辺の環境は、目の前にショッピングエリアや飲食店もあり、夜も安心して歩ける治安で大変良かっただけに、掃除が行き届いていないことが残念すぎた。

2025-03-28 • via Nuitee
J
jeanney y
8
Pros:

Property is clean. Located in front of a big mall and alot of dining options at the hotel and around the hotel. Crowne Plaza Hotels are a hit or huge miss. This one was one of the more decent ones. Buffet is good but room service was not good. Staff are nice. But the most important thing to me is whether the rooms are clean. The rooms are clean here. Jose the manager is the one you want to look for if you can only speak English.

2023-11-26 • via Nuitee
H
Heechae
10
Pros:

Was an amzing stay. Staffs were very helpful and kind.

2023-01-22 • via Nuitee
L
leihong
10
Pros:

不錯，都乾淨，又方便

2021-04-08 • via Nuitee
C
ChunMing
10
Pros:

不錯的地方，服務也都很好

2019-08-14 • via Nuitee
V
Verified traveler • partner
8
Pros:

I was disappointed with the pool. It should be advertised as a kiddy pool because it is not deep enough to swim in. The room was great. The breakfast buffet was good, but overpriced. Location to shopping and the subway is excellent

2019-07-25 • via Nuitee
V
Verified traveler • self
10
Pros:

Good service, good room, good bathroom, good food.

2019-05-13 • via Nuitee
V
Verified traveler • friends
10
Pros:

It is so good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

2019-03-04 • via Nuitee