Hotel Peppertree Bend, BW Premier Collection

Hotels
BW Premier Collection
8.7 (560 reviews)
1082 Sw Yates Dr , Bend , us

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Cons:
Moldy shower
Breakfast timing
Flashing fire detector

Categories

Cleanliness
7.91
Mentioned discomfort with moldy shower, dusty floor, and gritty bathroom.
Service
9.38
Multiple mentions of friendly staff and helpful service.
Location
9.42
Consistently positive remarks about convenient location.
Room Quality
8.37
Issues with bed quality reported, but also noted as comfortable and spacious.
Amenities
8.4
Good amenities mentioned, though some frustration with breakfast availability.
Value for Money
8.86
Considered a good value for the quality and location.
Food and Beverage
8.41
Positive comments on breakfast, but some complaints about timing and options.
Overall Experience
8.88
Overall positive experiences with room comfort, but marred by a few issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:30

Property Description

Outdoor Activities and Recreational Opportunities
Guests of Hotel Peppertree at Bend can immerse themselves in a variety of outdoor activities such as hiking, mountain biking, and skiing, making it an ideal choice for adventure enthusiasts.

Comfortable and Well-Equipped Rooms
Each guest room is thoughtfully furnished with modern amenities including an HDTV, microwave, and refrigerator. Some units also offer additional comforts like a fireplace, balcony, or sofa bed for a relaxing stay.

Deluxe Dining and Leisure Facilities
Indulge in delicious meals at Peppertree Pub, serving a range of dishes and local craft beers. Start your day right with a complimentary hot breakfast and take advantage of the 24-hour fitness center, swimming pool, and bike room for added convenience during your stay.

Book now to experience the perfect blend of comfort and adventure at Hotel Peppertree at Bend.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: RDM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 560 reviews
Cleanliness: 7.91
Service: 9.38
Location: 9.42
Room Quality: 8.37
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 8.41
Overall Experience: 8.88
9
997karenm997 Family
2
A Pleasant Stay
Pros:

Staff extremely helpful and onsite amenities excellent. Parking has two entrances and was adequate. The location is a little removed from shopping and other dining options and hard to find at first. Great choice for mountain bikers who like roundabouts.

2026-07-21 via Tripadvisor
L
Lynn couple us
8
Cons:

No restaurants in area except for Mexican restaurant in hotel.

2026-07-18 via Nuitee
S
Shawn couple us
10
2026-07-17 via Nuitee
K
Kelly solo_traveller us
4
Less than spectacular!
Cons:

Front desk was understaffed though the young woman who helped us was friendly and efficient. She could have used more help! We were three people in a room with a bed and foldout sofa. There was no bedding for the foldout, only two coffee pods and insufficient towels for three, and the phone in the room to call the front desk was not working. The fold out was uncomfortable and right next to the air vent. We had to carry the bedding ourselves from the lobby to the fourth floor, though the young woman at the desk offered to bring it up when she got a break. As I said the front desk was understaffed. She was helpful and trying to make our stay pleasant and I have no complaints about her service. But, for $500 for one night, you could certainly provide a fuller staff to attend to your guests.

2026-07-13 via Nuitee
P
Pamela couple us
7
Pros:

Location is close to Deschutes River trail

Cons:

The shower grout was nasty (and it's a fairly new hotel) and the couch had a brown stain on the cushion that kinda grossed me out once I saw it

2026-07-11 via Nuitee
V
Vivian couple au
8
2026-07-10 via Nuitee
N
N5504QIkevint Couples
10
Exceptional!!!
Pros:

Excellent stay! The hotel is beautiful, well maintained, peaceful and the staff were all wonderful and very accommodating. We will definitely be back!!!

2026-07-06 via Tripadvisor
T
Torres solo_traveller us
10
Pros:

Great location. Good continental breakfast. Clean, good price. Check out time is at Noon!

Cons:

All good 👍

2026-07-06 via Nuitee
C
Cheryl family_with_children us
9
Convenient, clean stay neat downtown Bend
Pros:

Close to River & park. Very friendly, helpful staff.

Cons:

No chair to sit & watch TV or for a visitor

2026-07-05 via Nuitee
K
Kara solo_traveller us
9
2026-07-05 via Nuitee
N
Nicole solo_traveller us
4
Pros:

We liked the location of the hotel. It was close to where we needed to be for our event.

Cons:

This time around our room didn't appear clean as there was drops of something around our toilet and it smelled.

2026-07-05 via Nuitee
M
Mohammad Shamim family_with_children us
4
It was not a pleasant experience at a so called premium hotel. Loud AC, annoying fire alarm light, and not enough basic
Pros:

Location is great and exterior of the hotel also beautiful

Cons:

Bathroom has burn style door that can not be locked, absolutely hate it. AC makes so loud noise, very difficult to sleep, plus fire safety alarm right on top of the bed and a green light blinks all the time, very annoying. Not enough towel, no tooth paste or face wash. During the staff didn’t mention the breakfast time and we missed our breakfast as well. Not very welcoming staff.

2026-07-05 via Nuitee
C
Chandran family_with_children us
7
2026-07-03 via Nuitee
I
Ingrid solo_traveller at
9
etwas außerhalb - empfehlenswert
Cons:

keine richtige bar

2026-07-02 via Nuitee
L
Lisa couple us
8
Nice, clean hotel in a good neighborhood. Walking distance to river and spots to eat.
Pros:

The staff was great! We had a group of twenty somethings next door being loud and partying and they moved us to another room that was much better. I really appreciated there flexibility on a busy weekend.

Cons:

A few more homey touches would make the place feel less corporate.

2026-07-01 via Nuitee
D
Deb couple us
5
Expensive and disappointing stay in nice location on west side of Bend
Pros:

The room and bathroom were very large. The bed was comfortable, there was a nice pool and hot tub, and the lobby had plenty of room for sitting. It's a quiet location, walking distance from Farewell Bend Park and the Old Mill District.

Cons:

This 3-star hotel cost me $275/night and I was overall pretty disappointed. My room #209 was directly above the hotel laundry, causing rumbling noises and vibration in the walls and floor all night. (Front desk offered to move me, but it was really inconvenient to do so). The Wifi was very slow. The breakfast was on the level of a Motel-6: cold eggs, bacon, and potatoes, cellophane-wrapped muffins, plain bagels. There is no housekeeping for less than 5 nights. On the surface this looks like a great place, but for this kind of money, didn't come close to meeting my expectations.

2026-06-30 via Nuitee
K
Ka solo_traveller mo
10
2026-06-27 via Nuitee
M
mark couple us
1
Cons:

Knowing they were fully booked, they could have accommodated my need to cancel & give the room to someone who was waiting - instead of charging me for an empty room!

2026-06-23 via Nuitee
T
Tien-Chieh couple us
10
2026-06-23 via Nuitee
M
Mariah couple us
8
Great hotel we would love to come back to just needs a little customer service refresher course. :)
Pros:

Loved the view from our 4th floor window! It was awesome. Our dog loved it too! :) The bathrooms were cool and the bed was so comfy--we really needed a great night's sleep and we got it.

Cons:

1. The woman who checked us in encouraged us to choose "contact-less" checkout because "its easier on everyone not to have to talk to each other." Then, the keys she gave us didn't work. I went downstairs, she thought it was weird that I couldn't make the key worked, reprogrammed them, I went up, they still didn't work. I sent my husband back down the third time and they sent a tech guy up. We also had no shower gel in the room (didn't realize until that morning, we were in a hurry). When I told a person at the front desk, she said, "oh, I'll note that." No apology. I feel like if I spend this much on one night they could be a little more friendly? Or when the keys repeatedly didn't work, offer an upgrade? Or discount for future? It was a bit strange to me.

2026-06-21 via Nuitee