Tollgate Hotel & Leisure

Hotels
6.2 (1113 reviews)
Ripon Road , Stoke on Trent , gb
+44 1782 313029

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Heating
Family rooms
Luggage storage
See all facilities

Review Highlights

Pros:
Affordable
Convenient parking
Cons:
Dirty rooms
Cold temperature in rooms
Inadequate facilities

Categories

Cleanliness
4.91
Many reviews mentioned dirty rooms, damp smells, and stained sheets.
Service
8.38
Some reviews noted helpful staff, but negative experiences were also mentioned.
Location
8.42
The location received mixed sentiments; some appreciated parking and accessibility.
Room Quality
4.87
Rooms reported as cold and outdated with several maintenance issues.
Amenities
5.9
Limited amenities mentioned; overall appearance is dated and needs a revamp.
Value for Money
7.36
Some found it affordable but questioned its value given the conditions.
Food and Beverage
3.91
No food options available and complaints about inadequate services.
Overall Experience
5.88
Reviews reflect significant disappointment with overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 07:37

Property Description

Luxurious Accommodation with Stunning Garden Views

Dining Excellence: Indulge in delicious meals at our on-site restaurant and unwind with your favorite drink at the bar.

Family-Friendly Environment: Enjoy spacious family rooms and modern amenities ensuring a comfortable stay for all guests.

Convenient Location: Explore nearby attractions such as Alton Towers and Capesthorne Hall, with easy access to Manchester Airport for your travels.

Experience comfort and convenience at Tollgate Hotel & Leisure - Book your stay now!

Important information:

Guest will be asked to present valid debit or credit card to process a Pre-auth at the reception. Cardholder should be the guest who is check in to the hotel. Your card will be charged if found any damages or smoking in the room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

6.2
Based on 1113 reviews
Cleanliness: 4.91
Service: 8.38
Location: 8.42
Room Quality: 4.87
Amenities: 5.9
Value for Money: 7.36
Food and Beverage: 3.91
Overall Experience: 5.88
H
Hunt • solo_traveller • gb
5
Not the best
Pros:

Not much

Cons:

I had the wrong room and I had three canisters on the top of my wardrobe and a spoon in my bed and one of the canister fell on me when I opened the wardrobe door.

2026-07-25 • via Nuitee
A
Andrea • solo_traveller • hu
8
2026-07-21 • via Nuitee
B
Byrne • solo_traveller • gb
6
2026-07-20 • via Nuitee
A
Amy • family_with_children • gb
5
Very basic
Pros:

Staff were very friendly and accommodating and location good

Cons:

The accommodation needs updating, it’s very old, there was a lot of dust in the room, a lot of the fittings, example the draw handles were not even put onto furniture in a straight line, we had to ask for a bath plug as there wasn’t one and we were only given one toilet roll that wasn’t even a full roll.

2026-07-19 • via Nuitee
T
Tarwinder • couple • gb
10
2026-07-17 • via Nuitee
B
Bethany • solo_traveller • gb
7
2026-07-15 • via Nuitee
C
Corrinna • solo_traveller • gb
1
Disgusting
Pros:

Absaloutley nothing!! Was very very poor!! Not fit for humans!!

Cons:

Everything.. it was filthy. Very unclean.. vile so many people asking to move rooms!! Had people trying to get in our room ( that they had moved us to) at 3am i would not recommend staying here

2026-07-13 • via Nuitee
B
Bailey Louise • family_with_children • gb
1
Pros:

Bed

Cons:

Was dirty and very old

2026-07-12 • via Nuitee
M
Muhammad • extended_group • gb
10
2026-07-11 • via Nuitee
H
Hannah • family_with_children • gb
7
Place needs some work - fix the sockets, fix broken locks, clean the kettles!! But not bad value for money.
Pros:

It was cheap & cheerful. Didn’t expect too much for the price. Nice cheap place to stay, decent location with premier store near by. Easy parking. Stayed here for Alton Towers, 30 minute drive away. Room itself was fairly spacious, room to put up our large travel cot. Decent sized wardrobe with shelves to unpack the cases.

Cons:

Orange grime and limescale inside kettle, hardly ideal to make my babies bottles. Socket only on one side of bed and that didn’t work. Not only was there a hole in bathroom door handle rather than a lock, but there wasn’t even a latch to keep the door closed. No privacy to shower or use the bathroom with the door blowing open. Although it’s a budget hotel/motel, it’s disappointing given doorhandles can be purchased pretty cheaply.

2026-07-09 • via Nuitee
M
Maya • family_with_children • gb
1
This place needs a lot of renovation
Pros:

Nothing

Cons:

very dirty and the carpet was smelling. There were spiders in the bathroom.

2026-07-05 • via Nuitee
M
Mohammed • solo_traveller • gb
10
2026-07-01 • via Nuitee
J
John • solo_traveller • gb
7
Any port in a storm
Pros:

Availability at very short notice.

Cons:

Parking charge £20

2026-06-27 • via Nuitee
T
Tina Bowyer • couple • gb
10
2026-06-27 • via Nuitee
N
Nicholas • solo_traveller • gb
3
Quality of room reflects cheap rate. Significant deterioration since last stay.
Pros:

Reception staff were fine.

Cons:

Poor quality rooms: uncomfortable bed that was years old, cheap foam pillows, dented/damaged bedroom furniture, badly stained carpet, tatty curtains, trickle flow of water from shower. All well overdue for refurbishment.

2026-06-25 • via Nuitee
F
Frank • extended_group • be
7
prima hotel voor een nachtje op doorreis
Pros:

was een motel, met alle kamers die uitgaven op een gang met zicht op een cricketveld, waar toevallig een wedstrijd bezig was, best leuk. We kwamen met weinig verwachtingen gezien er nogal wat negatieve commentaren waren, doch het hotel en de kamer vielen best mee. De kamers zijn weliswaar aan renovatie toe, maar waren proper en ruim genoeg. Met de bedden was niets mis, integendeel. Er wordt geen ontbijt geserveerd, maar dat is niet echt een probleem en de parking voor de kamer was gratis. Prima overnachtingsplaats voor een bezoekje aan Stoke on Trent.

Cons:

beetje sjofele kamer, maar de prijs was er ook naar, dus eigenlijk viel alles goed mee

2026-06-25 • via Nuitee
F
Florin • solo_traveller • gb
1
2026-06-25 • via Nuitee
M
Muhammad • couple • gb
1
Bad experience
Pros:

Didn’t like anything about property

Cons:

Lock was broken for toilet

2026-06-24 • via Nuitee
S
Susan • solo_traveller • gb
5
Cheap and ok
Pros:

It’s off the main road
It was quieter than I thought it would be

Cons:

Parking outside

2026-06-24 • via Nuitee
S
Smith • solo_traveller • gb
8
2026-06-23 • via Nuitee