Tollgate Hotel & Leisure

Hotels
6.2 (1073 reviews)
Ripon Road , Stoke on Trent , gb

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Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Parking
Non-smoking rooms
Restaurant
Family rooms
Facilities for disabled guests
Squash
Non-smoking throughout
Wheelchair accessible
See all facilities

Review Highlights

Pros:
Affordable
Convenient parking
Cons:
Dirty rooms
Cold temperature in rooms
Inadequate facilities

Categories

Cleanliness
4.91
Many reviews mentioned dirty rooms, damp smells, and stained sheets.
Service
8.38
Some reviews noted helpful staff, but negative experiences were also mentioned.
Location
8.42
The location received mixed sentiments; some appreciated parking and accessibility.
Room Quality
4.87
Rooms reported as cold and outdated with several maintenance issues.
Amenities
5.9
Limited amenities mentioned; overall appearance is dated and needs a revamp.
Value for Money
7.36
Some found it affordable but questioned its value given the conditions.
Food and Beverage
3.91
No food options available and complaints about inadequate services.
Overall Experience
5.88
Reviews reflect significant disappointment with overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 07:37

Property Description

Luxurious Accommodation with Stunning Garden Views

Dining Excellence: Indulge in delicious meals at our on-site restaurant and unwind with your favorite drink at the bar.

Family-Friendly Environment: Enjoy spacious family rooms and modern amenities ensuring a comfortable stay for all guests.

Convenient Location: Explore nearby attractions such as Alton Towers and Capesthorne Hall, with easy access to Manchester Airport for your travels.

Experience comfort and convenience at Tollgate Hotel & Leisure - Book your stay now!

Important information:

Guest will be asked to present valid debit or credit card to process a Pre-auth at the reception. Cardholder should be the guest who is check in to the hotel. Your card will be charged if found any damages or smoking in the room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

6.2
Based on 1073 reviews
Cleanliness: 4.91
Service: 8.38
Location: 8.42
Room Quality: 4.87
Amenities: 5.9
Value for Money: 7.36
Food and Beverage: 3.91
Overall Experience: 5.88
V
Viktor Tamas Perenyi • solo_traveller • gb
10
2026-05-16 • via Nuitee
J
Joss • solo_traveller • gb
1
Horrific
Pros:

nothing

Cons:

An awful place - no hot water for the duration, no working tv and a receptionist who is about as much use as a chocolate fire guard

2026-05-15 • via Nuitee
M
Mark • solo_traveller • gb
1
Pros:

Nothing

Cons:

It was absolutely filthy.

2026-05-10 • via Nuitee
D
Diane • solo_traveller • gb
10
Pros:

The comfy bed is was good and plenty of room on carpark.

2026-05-10 • via Nuitee
J
Jac • couple • gb
1
2026-05-08 • via Nuitee
C
cassi • solo_traveller • gb
4
Pros:

It was ok

Cons:

Bed was like sleeping on bricks

2026-05-07 • via Nuitee
K
Kathleen • couple • gb
10
2026-05-05 • via Nuitee
H
Huijerman • solo_traveller • gb
1
Cons:

Mould in showers . Asked for double bed but got two single joined it and ruined my and my partners sleep .

Need serious redecoration and refreshing

2026-05-03 • via Nuitee
C
Cooper • solo_traveller • gb
8
2026-05-02 • via Nuitee
S
Sophie • couple • gb
2
Poor
Cons:

Only 2 lights (basically the small lamps) worked in the room so the room was reallyyyy dark. The water in the shower was cold/warm instead of hot. In the end we checked out early

2026-05-02 • via Nuitee
H
Hardy • solo_traveller • gb
6
2026-05-02 • via Nuitee
M
marc • solo_traveller • gb
4
Pros:

Location and staff freindliness

Cons:

Room was very outdated and bathroom had lots of mould and missing tile etc..

2026-04-29 • via Nuitee
C
Crittenden • family_with_children • gb
1
2026-04-28 • via Nuitee
D
Dawn • solo_traveller • gb
1
Pros:

Close to the event I was attending

Cons:

Dirty carpets
Very strong smell of paint
Flea bites on both legs

2026-04-27 • via Nuitee
S
Scott • solo_traveller • gb
10
2026-04-26 • via Nuitee
A
Antonia • couple • de
7
Good
Pros:

Friendly stuff

2026-04-26 • via Nuitee
D
Diane • solo_traveller • gb
10
Pros:

It's a nice place to stay over it's quiet and relaxing and the room I stayed in was nice

Cons:

There wasn't anything not to like

2026-04-25 • via Nuitee
T
Trish • solo_traveller • gb
7
A nice stay but lights wasn’t working by the bed
Pros:

Close to my work

Cons:

No where to get a drink or any food

2026-04-25 • via Nuitee
P
Parry • solo_traveller • gb
10
2026-04-23 • via Nuitee
P
Parry • solo_traveller • gb
10
2026-04-23 • via Nuitee