Old Street by Excel Apartments

Hotels
Excel Apartments
6.6 (60 reviews)
61 Banner Street, London, England, EC1Y 8PZ , London , GB

Facilities

Free WiFi
Wheelchair accessible
Smoke-free property

Review Highlights

Pros:
Good location
Pleasant stay
Cons:
Dirty amenities
Poor service communication

Categories

Cleanliness
4.95
Kitchen stuff all dirty and the sofas were dirty.
Service
5.95
The management was difficult to get in touch with and unresponsive to inquiries.
Location
8.95
Excellent location, so quiet and pleasant.
Room Quality
5.95
The apartment was nice but had issues with cleanliness.
Amenities
4.95
Unclear house rules and charges for cleaning and towels.
Value for Money
6.95
Deposit issues and extra charges affect perceived value.
Food and Beverage
7.55
Standard quality for this hotel tier.
Overall Experience
7.55
Frustrations with service and cleanliness affected overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 07:27

Property Description

Convenient Location - StayInn Old Street is centrally located in London, just minutes away from iconic landmarks such as Barbican Arts Centre and Liverpool Street.

Homey Accommodations - Relax in one of the 7 guestrooms, each equipped with a kitchen, LCD television, and private bathroom with deep soaking bathtub. Housekeeping is provided weekly for your comfort.

Nearby Attractions - Explore the city with ease as famous attractions like St. Paul's Cathedral, London Bridge, and The Shard are within a few miles from the hotel.

Book your stay at StayInn Old Street for a cozy and convenient London experience.

Important information:

  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • Guest type

    Essential workers only - NO

See all policies

Location

Guest Reviews

6.6
Based on 60 reviews
Cleanliness: 4.95
Service: 5.95
Location: 8.95
Room Quality: 5.95
Amenities: 4.95
Value for Money: 6.95
Food and Beverage: 7.55
Overall Experience: 7.55
J
Jennifer partner
2
Pros:

The apartment was really nice but the people who run it are so hard to get in touch with. I kept having to have Expedia get in touch with them. Also, their "rental agreement" that we have to sign outside of the Expedia app is so sus. They indicate a £350 deposit on the Expedia site and then list it as £500 with a £104 rental fee. They say they will keep your deposit at will, not sure if we are getting it back. They also charge for towels - £12!!!! And if you decline they still put the towels in the apartment. They also charge you for cleaning or you do it yourself - but give no instructions or cleaning supplies. We were so frustrated and couldn't even shower in the morning! We asked for clarification on all of this, but no one would get back to us. The WiFi was also pretty awful, none of the 3 WiFi logins worked, until we finally got one to work after manually typing it in (instead of copy and paste). This would have been a great stay of the owners hadn't had such ridiculous house rules and if we could get in touch with them. Up until the time we finally got our instructions to check in - a half an hour late, I truly thought we had been scammed. We even did a video of the place in case they try to keep our deposit. I'd avoid this company, they ruined an entire afternoon in London because I was trying to work out the details with Expedia

2025-09-27 via Nuitee
A
Ana
4
Pros:

Kitchen stuff all dirty. 3rd floor with no lift and no warning about it. Glass doors everywhere, and thin curtains, so light everywhere making hard to sleep. Sofa's dirty.

2025-09-18 via Nuitee
F
Fraser
10
Pros:

I have stayed here many times now and this little gem never disappoints! Excellent location, so quiet and pleasant.

2025-09-04 via Nuitee
V
Verified traveler
8
Pros:

Just far too hot, no fan in any of the rooms. I didn’t expect air con but something to help how hot it was. This apartment 7 is cleaner than some of the others in this block.

2025-07-01 via Nuitee
K
Klaus Abel
10
God oplevelse
Pros:

Ligger dejlig centralt ved Old Street.
Fin lejlighed med en del små fejl. Pænt og rent.

2025-06-29 via Nuitee
I
Isobel
6
Pros:

Overall the apartment was a good size for the location and super convenient, unfortunately the toilet had remains from the last user still in there and there was debris on the floor of the bedroom. Generally the bathroom was a little tired feeling, tape on the shower pole etc. The fan was appreciated as the apartment was extremely hot but I did stay during exceptionally hot weather. The curtains were too thin to allow me to sleep past sunrise so replacing those with blackout curtains would have increased my comfort considerably. Really easy to check in and the area felt safe. Just more attention to detail in cleaning would be good.

2025-06-20 via Nuitee
Y
Yie
8
Pros:

Appartementen zijn toe aan nieuwe meubels en beddengoed.

2025-06-09 via Nuitee
N
Natalia family
6
Pros:

Doors between bedroom and living-room, as well as between bedroom and bathroom are made of glass with large gaps under and over. That means zero noise or (in case of bathroom) smell insulation. To top it, bathroom door has no handle from the side of bedroom, so you can only close it from the inside. Once you are out, it stays open. All smells and damp go into the bedroom. Everything in the apartment is done "quickly-fix-it-who-cares", so parts of the kitchen furniture fall onto your toes, for example. We were happy we had just one night here. Ok for a night for low price. Pretty quiet at night, close to metro.

2025-06-02 via Nuitee
A
Amy
6
Pros:

Although the staff arrangingb

2025-05-23 via Nuitee
K
Kylee family
6
Pros:

The flat is in a great location, but there was no wifi and the shower was stuck on a really hot water setting so showering was really difficult. There was 3 of us staying and we had to make up the sofa lounge but wasn't provided with all the linen we needed to make the bed. It was difficult to find a contact number for the facility management. By the time I found the number to contact them it was late on a Friday and no help was received.

2025-04-28 via Nuitee
J
Jacob
8
Pros:

London is a very expensive city to get somewhere to stay, so this was a really good option for the price. Nice neighborhood around the area with a ton of good restaurant choices. Locals are around the area and sometimes during the week days there were farmers markets/stalls for food here too. Great coffee shop nearby. Was a little far from train stations, 10-15 minute walk to get to the main ones like circle line or elizabeth, but again for this price you are not going to get anything better.

2025-03-04 via Nuitee
M
Matheus
8
Estadia de 4 dias em Londres
Pros:

Comunicação com o anfitrião deficiente e a TV não estava funcionando.
No mais, apartamento grande e bem equipado.
Alguns utensílios da cozinha e microondas estavam sujos.

2025-02-22 via Nuitee
A
Alberto
10
Pros:

Great communication, easy to check in and to get into the apartment.
It was clean, sufficiently equipped, quite new. Best match price and confort

2025-02-15 via Nuitee
F
Fraser
10
Calmness in the city
Pros:

Great apartments these with food on the doorstep, a pub and an all round lovely city aesthetic. Minutes from Old Street, Barbican and Farringdon. Can’t recommend these enough.

2024-12-18 via Nuitee
P
Pia
8
Trygt og hyggeligt område
Pros:

Dejligt trygt område tæt på busser og metro. Gode spisesteder tæt på.

2024-12-02 via Nuitee
F
Fraser
10
Little London Oasis
Pros:

Stayed here a couple of times now and I really love it! Great value, wonderful location and a quaint little neighbourhood location. I love the walk to Farringdon in the morning.

2024-11-29 via Nuitee
C
Chris
6
Pros:

Nice amount of space but needs a bit of TLC. Heating didn’t work in the bedroom, wall was damaged near the radiator in the living room and shower was very low pressure

2024-11-21 via Nuitee
S
SALIM MAHMOUD
4
Correct but fixing needed
Pros:

Simplistic appartmentbwith one very uncomfortable sofa/bed in the living room

The bedroom radiator was falling when the entrance guardrail was torn off

It has been signaled the day I arrived and no option for fixing has been proposed

The curtains are not solid nor providing sufficient light proy

2024-09-25 via Nuitee
C
Christopher
8
Pros:

The check in was a bit of a faff but otherwise the apartment is really good.

The location is great, I know this area a little bit and love going back. There is a supermarket very close by and plenty of bars and restaurants.

It is a little rough around the edges when you look closely (some plug sockets have seen better days and the mattress could do with an upgrade) but the apartment is well appointed.

You could easily spend a few days here and be very satisfied with your choice of accomodation.

2024-07-26 via Nuitee
A
Adam
10
Very happy
Pros:

Lovely apartment, perfect for my short work stay

2024-06-19 via Nuitee