Hotel & Talasoterapia Zelai

Hotels
8 (1628 reviews)
Playa Itzurun, s/n , Zumaia , es

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Tour desk
Massage services
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful views
Cons:
Noise issues
Outdated facilities
Limited breakfast options

Categories

Cleanliness
7.64
Some reviews mentioned the hotel is a bit old and in need of maintenance.
Service
8.61
Guests reported kind and helpful staff.
Location
9.15
The location is frequently praised for its exceptional views and proximity to amenities.
Room Quality
7.1
Rooms were noted to have issues such as noise and outdated facilities.
Amenities
7.63
The spa was appreciated but mentioned to need some updates, and thalassotherapy wasn't included.
Value for Money
8.09
Generally good value but some aspects, like the thalassotherapy, should be included.
Food and Beverage
7.64
Breakfast was noted as being lacking.
Overall Experience
8.11
Overall a pleasurable stay with some aspects needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:36

Property Description

Thalassotherapy Centre for Relaxation
Hotel & Talasoterapia Zelai offers a thalassotherapy center, providing a wide range of treatments including indoor pools, seawater pools, Turkish baths, and hot tubs.

Spectacular Sea Views from Glass-Walled Restaurant
Enjoy breathtaking views of the sea and cliffs while dining at the hotel's restaurant. The perfect setting for a memorable dining experience.

Ideal Beachfront Location
Located just a few meters from the sea, Hotel & Talasoterapia Zelai is the perfect seaside retreat close to the best beaches in the Basque Country. Book now for a rejuvenating stay by the beach.

Important information:

License Number: HSS00653
Please note that the hotel's thalassotherapy center cannot accept children under the age of 6; and children from 6 to 14 can access at certain fixed times of the day.
Please note that the thalassotherapy is not included in the room rate. The service is available at an additional cost of €20 per person per day. Reservations must be made directly at the hotel or by email.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 17 years old stay for € 30 per person per night when using an existing bed.
    People 17 years old and over stay for € 40 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1628 reviews
Cleanliness: 7.64
Service: 8.61
Location: 9.15
Room Quality: 7.1
Amenities: 7.63
Value for Money: 8.09
Food and Beverage: 7.64
Overall Experience: 8.11
X
Xenia • couple • fr
9
2026-03-28 • via Nuitee
J
jorgemj • solo_traveller • es
6
2026-03-26 • via Nuitee
A
Audrey • couple • fr
10
Pros:

Hôtel parfaitement situé proche de la plage et du centre-ville. Chambres spacieuses et bien entretenues. Personnel agréable et arrangeant.

2026-03-25 • via Nuitee
S
Sylvie • couple • fr
7
Cons:

La prise du séchoir à main ne fonctionne pas et l applique droite du lit ne fonctionne pas non plus.

2026-03-25 • via Nuitee
J
j.tomás • solo_traveller • es
10
Muy Bien!!
Pros:

Las sabanas extra suaves, cama cómoda, la limpieza muy bien, agua de ducha estupenda de presión y temperatura.

Cons:

El precio del desayuno

2026-03-25 • via Nuitee
Xavi • couple • es
10
2026-03-25 • via Nuitee
S
Stéphane • family_with_children • fr
9
Excellent séjour
Pros:

Merveilleux endroit bien placé et au calme.
Personnel à l’écoute.

Cons:

RAS

2026-03-23 • via Nuitee
J
jean-charles • couple • fr
10
super zumaia
Pros:

emplacement ideal pour visier zumaia prés de la plage et de la ville
l'hotel se trouve en bord de plage avec une vue grandiose sur la mer
nous avons tout fait a pied avec de belles balades

Cons:

rien

2026-03-22 • via Nuitee
M
Marin Magallon • family_with_children • es
6
Muy agradable
Pros:

El centro de spa está genial

Cons:

Los baños sin reformar

2026-03-22 • via Nuitee
K
KURTY77 • couple • es
10
Acogedor, vistas inmejorables
Pros:

El personal, el entorno y la tranquilidad

Cons:

En la Thalaso, la sauna o termas no funcionaba y en la piscina del circuito había varios chorros que no funcionaban

2026-03-21 • via Nuitee
G
Gilbert • couple • fr
8
Hôtel simple mais confortable
Pros:

Son emplacement dans la ville. Parking intérieur et extérieur très bien. Réception client au point , rapide en français avec le sourire. Chambre 206 petite mais agréable et confortable, matelas super moelleux. Salle de bain très propre. Petit déjeuner correct. Vue extérieure superbe sur l’océan.

Cons:

Rien

2026-03-21 • via Nuitee
W
Waldemar • family_with_children • de
10
Pros:

Das Haus mit er alten Eleganz, charmant in seiner unvollkommenen Vollkommenheit. Sehr besonders ist die Umgebung: oberhalb die Ausblicke auf dem Jakobsweg und unterhalb der Strand und die phantastischen Felsformationen. Höhepunkt im Haus ist das Sole-Wellness-Bad. Wenn es nicht so weit weg von Deutschland wäre, würde ich öfter kommen 😃

Cons:

Leider hatte das Restaurant nicht auf und die Sonnenterasse war auch noch nicht bestuhlt - aber im März, wo noch wenig Gäste da waren, kann man das auch nicht erwarten.

2026-03-20 • via Nuitee
T
Terri • couple • ie
5
2026-03-19 • via Nuitee
N
Noain • solo_traveller • es
4
Pros:

La ubicación

Cons:

Secador roto, vistas de lateral al mar bastante pésimas, están muy de lateral. Ventanas sucias, la sauna rota, spa algunos chorros no funcionaban. Caro para ser un hotel de una estrella. El desayuno estaba bien y la chica del desayuno era muy amable.

2026-03-17 • via Nuitee
N
Nelia • solo_traveller • fr
9
2026-03-17 • via Nuitee
A
Antonia • couple • es
7
2026-03-16 • via Nuitee
N
Naiara • family_with_children • es
7
Pros:

El personal es muy amable y el desayuno bastante variado.
El sitio es ideal y cerca tienes sitios para comer y cenar.

Cons:

Hicimos uso del spa y estaba hasta arriba de gente, igual deberian controlar el aforo.
Tampoco tenian albornoces para darnos y tuvimos que bajar desde la habiatacion con una toalla q nos dieron.

2026-03-16 • via Nuitee
V
Vivian Rose • couple • es
5
The bathroom, especially, the toilet was used and dirty
Pros:

Nice view

Cons:

Lack of cleanliness

2026-03-16 • via Nuitee
C
Carolina • couple • es
7
2026-03-16 • via Nuitee
E
Emilio José • solo_traveller • es
8
Pros:

Ubicación

Cons:

Aparcamiento muy pequeños y estrechos

2026-03-15 • via Nuitee