Hotel & Talasoterapia Zelai

Hotels
8 (1733 reviews)
Playa Itzurun, s/n , Zumaia , es

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Restaurant
Terrace
Lift / Elevator
Luggage storage
Tour desk
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Beautiful views
Cons:
Noise issues
Outdated facilities
Limited breakfast options

Categories

Cleanliness
7.64
Some reviews mentioned the hotel is a bit old and in need of maintenance.
Service
8.61
Guests reported kind and helpful staff.
Location
9.15
The location is frequently praised for its exceptional views and proximity to amenities.
Room Quality
7.1
Rooms were noted to have issues such as noise and outdated facilities.
Amenities
7.63
The spa was appreciated but mentioned to need some updates, and thalassotherapy wasn't included.
Value for Money
8.09
Generally good value but some aspects, like the thalassotherapy, should be included.
Food and Beverage
7.64
Breakfast was noted as being lacking.
Overall Experience
8.11
Overall a pleasurable stay with some aspects needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:36

Property Description

Thalassotherapy Centre for Relaxation
Hotel & Talasoterapia Zelai offers a thalassotherapy center, providing a wide range of treatments including indoor pools, seawater pools, Turkish baths, and hot tubs.

Spectacular Sea Views from Glass-Walled Restaurant
Enjoy breathtaking views of the sea and cliffs while dining at the hotel's restaurant. The perfect setting for a memorable dining experience.

Ideal Beachfront Location
Located just a few meters from the sea, Hotel & Talasoterapia Zelai is the perfect seaside retreat close to the best beaches in the Basque Country. Book now for a rejuvenating stay by the beach.

Important information:

License Number: HSS00653
Please note that the hotel's thalassotherapy centre cannot accept children under the age of 6; and children from 6 to 14 can access at certain fixed times of the day.
Please note that the thalassotherapy is not included in the room rate. The service is available at an additional cost of €20 per person per day per 90 minutes. Reservations must be made directly at the hotel or by email.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 17 years old stay for € 30 per person per night when using an existing bed.
    People 17 years old and over stay for € 40 per person per night when using an available extra bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 1733 reviews
Cleanliness: 7.64
Service: 8.61
Location: 9.15
Room Quality: 7.1
Amenities: 7.63
Value for Money: 8.09
Food and Beverage: 7.64
Overall Experience: 8.11
V
Vera Koper • solo_traveller • nl
9
Pros:

De ligging en de thalassotherapie.

2026-05-16 • via Nuitee
T
Thomas • couple • de
7
Cons:

Krankenhaus Charme der 80‘er Jahre

2026-05-16 • via Nuitee
M
Mathilde • solo_traveller • fr
8
Très bon séjour merci
Pros:

L’accueil et le mobilier

Cons:

Les distributeurs

2026-05-16 • via Nuitee
M
Marc • couple • es
10
2026-05-12 • via Nuitee
C
Christian • family_with_children • fr
9
Très agréable, l’accueil est chaleureux et l’ambiance plutôt familiale.
Pros:

La situation de l’hôtel est exceptionnel, en surplomb d’une plage magnifique.
Le Parking est évidemment très précieux.
La piscine/Thalasso est très bien équipée et d’un grand intérêt lorsque l’on revient de randonnée.

Cons:

La literie pourrait être améliorée.

2026-05-11 • via Nuitee
Z
Zoe • couple • fr
9
🩷
Pros:

La vue incroyable, le personnel aussi

2026-05-09 • via Nuitee
A
Aurelia • family_with_children • fr
1
Pros:

Vue magnifique et emplacement idéal.

Cons:

Nous avions réservé et payé une qualité de chambre et nous avons été sous classés.
Le gérant n à rien voulu savoir et a tenté de noyer le poisson et de nous embobiner.
De plus il n y avait pas de serviettes de bain dans la chambre quand nous sommes arrivés, il a fallu aller les reclamer.
Mauvaise expérience.

2026-05-09 • via Nuitee
W
Willmar • solo_traveller • fr
9
Pros:

L'emplacement, le personnel, la possibilité de profiter de la thalassothérapie (même si les installations sont vieilles... ça marche bien). Petit déjeuner très bien.Parking couvert disponible (gratuit actuellement)

2026-05-08 • via Nuitee
L
LADEVESE • family_with_children • fr
8
Agréable séjour à proximité d'un site remarquable
Pros:

L'accueil chaleureux et l'emplacement étaient conformes à nos attentes.
Literie confortable, chambre silencieuse aucun bruit extérieur perceptible alors qu'un coup de vent était en cours toute la nuit.

Cons:

Parking sous terrain très exigu, plusieurs places encombrées, nécessité de plusieurs manœuvres pour accéder à la dernière place disponible à proximité d'une fuite en plafond.
Difficultés d'accès, le navigateur nous a fait tourner 2 fois à proximité sans signaler l'impasse dans lequel il est situé. Un panneau indicateur aurait été appréciable.

2026-05-06 • via Nuitee
S
Schepermann • solo_traveller • de
9
Pros:

Tolle lage direkt am Meer, freundliche Mitarbeiter, mit Glück Meerblick und Badewanne

Cons:

Relativ teuer, das Frühstücksbuffet sah eher mau aus für den Preis.

2026-05-05 • via Nuitee
M
marc • solo_traveller • fr
9
2026-05-04 • via Nuitee
D
Dionisio • solo_traveller • es
9
2026-05-04 • via Nuitee
W
Wir zwei beide • solo_traveller • de
9
Angenehmer Aufenthalt
Pros:

Die Lage ist einmalig.
Das Personal war sehr freundlich und hilfsbereit.

Cons:

Das die ach so lässigen Surfer einen Vorsprung des Hotels für ihre Zusammenkunft genutzt haben und ihren Müll einfach liegengelassen haben.

2026-05-03 • via Nuitee
R
raquel • solo_traveller • es
6
Pros:

La ubicación es inmejorable.

Cons:

Es antiguo, la habitación tenía un olor bastante fuerte y no están bien aisladas del ruido de los pasillo.

2026-05-03 • via Nuitee
G
goñi • couple • es
10
Comodidad y familiar
Pros:

Las vistas tan bonitas

2026-05-03 • via Nuitee
M
Marta • couple • es
7
2026-05-02 • via Nuitee
E
Enara • couple • es
8
2026-05-02 • via Nuitee
E
Eneko • couple • es
9
Relax a muy buen precio
Pros:

La ubicación de este hotel es increible, con unas vistas maravillosas al Cantábrico.
Personal muy agradable y eficiente, desayuno muy bueno.
La talasoterapia es muy amplia y está muy bien de precio.
En general, la calidad precio de este establecimiento es buenísima.

Cons:

Una pena que esté cerrado el restaurante.

2026-04-28 • via Nuitee
D
Denoela • solo_traveller • fr
9
Pros:

La thalasso
La vue mer
Grande chambre
Le petit déjeuner

Cons:

Restaurant fermé le soir au mois d'Avril

2026-04-28 • via Nuitee
J
Jaume • couple • es
9
2026-04-28 • via Nuitee