Hotel Chagual

Hotels
8.7 (843 reviews)
Los Carrera LOS CARRERA 864 , La Serena , cl

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Room service
Terrace
Family rooms
Luggage storage
Tour desk
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Issues with cleanliness
Inconsistent service
Poor breakfast quality

Categories

Cleanliness
8.49
Overall cleanliness was noted to be good, though some rooms had issues like mustiness.
Service
9.26
High marks for friendly staff, though inconsistencies in reception service were mentioned.
Location
9.3
Excellent central location mentioned by multiple reviews.
Room Quality
8.25
Rooms have issues, such as being cold and poorly equipped.
Amenities
8.78
Amenities mentioned positively, though the kitchen facilities had some limitations.
Value for Money
8.74
Good value highlighted, but some maintenance issues noted.
Food and Beverage
7.79
Breakfast quality was criticized and variability in service.
Overall Experience
8.96
Generally positive experience but with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 15:18

Property Description

Colonial Style Building in La Serena
Hotel Chagual, a charming colonial-style building in La Serena, offers a tranquil oasis with an interior garden for relaxation.

Diverse Room Options
Guests can choose from rooms with flat-screen TVs, some featuring private bathrooms while others offer shared facilities, catering to various preferences.

Family-Friendly Amenities
The property boasts a children's playground, ideal for families traveling with little ones.

Experience comfort and convenience at Hotel Chagual - book now for a delightful stay in La Serena!

Important information:

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 7 and older are allowed.
    Children from 7 years old to 14 years old stay for US$11 per person per night when using an available extra bed.
    People 15 years old and over stay for US$20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 843 reviews
Cleanliness: 8.49
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 7.79
Overall Experience: 8.96
C
Christian • solo_traveller • ar
7
Pros:

Amabilidad del personal

Cons:

Nada

2026-05-02 • via Nuitee
S
Sergio Esteban • solo_traveller • cl
10
2026-05-01 • via Nuitee
A
Angela • solo_traveller • za
10
Alles sehr schön
Pros:

Der Patio und die Gemeinschaftsküche ergeben ein drittes Zimmer.

2026-04-30 • via Nuitee
M
Martina • couple • it
8
Pros:

Ottima posizione per il centro, hotel un po’ antiquato ma pittoresco con un giardino molto accogliente. Letti comodi, camera silenziosa, colazione più che adeguata al prezzo del soggiorno

Cons:

Camera un po’ umida. Avevamo però modo di riscaldarla e ci siamo trovati bene anche se il bagno rimaneva un po’ freddo. Acqua della doccia invece perfetta

2026-04-27 • via Nuitee
E
Eileen • couple • cl
8
Hotel Chagual siempre una excelente opción
Pros:

Me he alojado 2 veces y la verdad es que siempre muy preocupados de todo, el desayuno es riquísimo y el personal encargado de este es muy atento, ofrecen de todo.

2026-04-27 • via Nuitee
E
Elise • couple • br
10
Pros:

Tudo ótimo

2026-04-27 • via Nuitee
M
Marco • solo_traveller • cl
10
2026-04-20 • via Nuitee
C
Carlos • solo_traveller • cl
9
Pros:

La ubicación y tranquilidad del lugar

2026-04-20 • via Nuitee
C
Cristian • solo_traveller • cl
10
Pros:

Muy comodo, bien ubicado, el desayuno es decente.

2026-04-20 • via Nuitee
G
guglielmo • solo_traveller • es
7
2026-04-19 • via Nuitee
M
Marineide • solo_traveller • br
10
Pros:

Gostei de tudo!

2026-04-18 • via Nuitee
• couple • cl
9
2026-04-18 • via Nuitee
R
Ramos • solo_traveller • cl
10
Descanso
Pros:

La limpieza, el orden, la tranquilidad

Cons:

Nada

2026-04-17 • via Nuitee
M
MAURO DA SILVA • couple • br
8
2026-04-17 • via Nuitee
D
dirk • solo_traveller • de
8
Pros:

Das Hotel liegt nahe an der Route 5 und ist prima fuer einen Uebernachtungstop auch wenn man spaeter ankommt.
Die Zimmer sind geraeumig und sauber. Es gibt eine Kueche um Kaffee und Tee zu kochen und man kann sogar was kochen incl. eines netten Sitzbereiches davor im Innenhof .
Weiterhin kann man an der Rezeption Bier und Wein und ein paar Fertiggerichte bekommen was super ist wenn man Spaet ankommt.

2026-04-16 • via Nuitee
O
Oscar • solo_traveller • gb
10
Pros:

Staff were very helpful, the room was really comfortable and spacious and breakfast was good.

Location is good for accessing La Serena Centro, less so for the seafront.

Cons:

Nada

2026-04-16 • via Nuitee
J
Jacqueline • couple • cl
9
2026-04-14 • via Nuitee
R
Romero • couple • ar
8
Vayan , es muy bueno .
Pros:

Todo bien , lo recomiendo !

Cons:

Todo bien 🙂

2026-04-04 • via Nuitee
V
VINICIUS • solo_traveller • br
7
2026-03-31 • via Nuitee
S
sedat • couple • tr
8
Emniyetli,tavsiye ederim 👍
Pros:

Merkezi oluşu,güzel bir bahçesinin olması,ısıtma sistemi olması

Cons:

Kahvaltı ve uygulma şekli

2026-03-31 • via Nuitee