Hotel Chagual

Hotels
8.7 (826 reviews)
Los Carrera LOS CARRERA 864 , La Serena , cl

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Room service
Terrace
Family rooms
Luggage storage
Tour desk
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Issues with cleanliness
Inconsistent service
Poor breakfast quality

Categories

Cleanliness
8.49
Overall cleanliness was noted to be good, though some rooms had issues like mustiness.
Service
9.26
High marks for friendly staff, though inconsistencies in reception service were mentioned.
Location
9.3
Excellent central location mentioned by multiple reviews.
Room Quality
8.25
Rooms have issues, such as being cold and poorly equipped.
Amenities
8.78
Amenities mentioned positively, though the kitchen facilities had some limitations.
Value for Money
8.74
Good value highlighted, but some maintenance issues noted.
Food and Beverage
7.79
Breakfast quality was criticized and variability in service.
Overall Experience
8.96
Generally positive experience but with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 15:18

Property Description

Colonial Style Building in La Serena
Hotel Chagual, a charming colonial-style building in La Serena, offers a tranquil oasis with an interior garden for relaxation.

Diverse Room Options
Guests can choose from rooms with flat-screen TVs, some featuring private bathrooms while others offer shared facilities, catering to various preferences.

Family-Friendly Amenities
The property boasts a children's playground, ideal for families traveling with little ones.

Experience comfort and convenience at Hotel Chagual - book now for a delightful stay in La Serena!

Important information:

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 7 and older are allowed.
    Children from 7 years old to 14 years old stay for US$11 per person per night when using an available extra bed.
    People 15 years old and over stay for US$20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 826 reviews
Cleanliness: 8.49
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 7.79
Overall Experience: 8.96
R
Romero • couple • ar
8
Vayan , es muy bueno .
Pros:

Todo bien , lo recomiendo !

Cons:

Todo bien 🙂

2026-04-04 • via Nuitee
V
VINICIUS • solo_traveller • br
7
2026-03-31 • via Nuitee
S
sedat • couple • tr
8
Emniyetli,tavsiye ederim 👍
Pros:

Merkezi oluşu,güzel bir bahçesinin olması,ısıtma sistemi olması

Cons:

Kahvaltı ve uygulma şekli

2026-03-31 • via Nuitee
G
guy • couple • fr
10
Pros:

Personnel très agréable, le cadre est extraordinaire, petit déjeuner copieux

2026-03-29 • via Nuitee
P
Pondja • couple • us
9
I would recommend and return
Pros:

Unique in it’s on way

Cons:

Very cozy and quiet felt homely

2026-03-28 • via Nuitee
H
Heidi • couple • br
10
Ótima opção
Pros:

Quartos grandes, tudo muito limpo, possui secador de cabelo.
Tem uma pequena cozinha disponível para os hóspedes prepararem uma alimentação.
Garagem é num estacionamento em frente ao hotel.

Cons:

Faltou ar condicionado, e o café da manhã bem básico, mas tem o necessário!

2026-03-28 • via Nuitee
A
ancris • solo_traveller • fr
10
2026-03-25 • via Nuitee
A
ancris • couple • fr
10
2026-03-25 • via Nuitee
L
Luis • solo_traveller • cl
10
2026-03-25 • via Nuitee
M
María Jose • solo_traveller • cl
8
Pros:

El Desayuno estuvo excelente

Cons:

La cama era comoda pero estaba curva en el centro, como levantada

2026-03-25 • via Nuitee
M
Marcio • couple • br
10
2026-03-24 • via Nuitee
J
johanna • solo_traveller • at
9
Pros:

Der Innenhof ist gemütlich. Gute Matratzen. Ruhige und sichere Lage. Alles Interessante ist fußläufig erreichbar. Busbahnhof nicht all zu weit weg. Durfte den Koffer bis 16 Uhr/ check in Zeit deponieren.

Cons:

Check in 16 Uhr sehr spät. Ein Mitarbeiter brauchte kurz Nachhilfe in Freundlichkeit - hat sich dann aber sofort laufend sehr bemüht.

2026-03-23 • via Nuitee
A
ancris • extended_group • fr
10
2026-03-23 • via Nuitee
C
Christiane • couple • ca
8
Je recommande cet hôtel!
Pros:

Le personnel, grande chambre et lit confortable, cuisine à notre disposition avec terrasse pour relaxer!

2026-03-23 • via Nuitee
M
Miriam • couple • cl
9
Pros:

Las instalaciones

Cons:

Fue muy pica la estadia para formarse una opinion mas amplia. En general muy bueno

2026-03-22 • via Nuitee
J
Javiera • couple • cl
10
2026-03-22 • via Nuitee
R
Rolf • couple • de
7
Pros:

Herr Bastian war sehr nett.

2026-03-22 • via Nuitee
J
Jessica • family_with_children • cl
9
Alojamiento recomendable
Pros:

La infraestructura colonial, la ubicación, la atención del personal muy amable y dispuesto a ofrecer un buen servicio, camas y almohadas cómodas, desayuno continental completo

Cons:

El estacionamiento, si bien es cierto queda frente a las instalaciones pero en caso de requerir algún artículo del auto es más trasmano.

2026-03-16 • via Nuitee
J
Joan Alexis • couple • cl
10
Pros:

La decoración,Gimnacio

2026-03-14 • via Nuitee
P
Paulina • couple • cl
10
Pros:

Limpio, ordenado, muy tranquilo, cercano al centro, se puede ir caminando y al frente hay restaurant muy bueno ..muy bien ubicado y el desayuno contundente

2026-03-12 • via Nuitee