Hotel Chagual

Hotels
8.7 (872 reviews)
Los Carrera LOS CARRERA 864 , La Serena , cl

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Cons:
Issues with cleanliness
Inconsistent service
Poor breakfast quality

Categories

Cleanliness
8.49
Overall cleanliness was noted to be good, though some rooms had issues like mustiness.
Service
9.26
High marks for friendly staff, though inconsistencies in reception service were mentioned.
Location
9.3
Excellent central location mentioned by multiple reviews.
Room Quality
8.25
Rooms have issues, such as being cold and poorly equipped.
Amenities
8.78
Amenities mentioned positively, though the kitchen facilities had some limitations.
Value for Money
8.74
Good value highlighted, but some maintenance issues noted.
Food and Beverage
7.79
Breakfast quality was criticized and variability in service.
Overall Experience
8.96
Generally positive experience but with some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-05 15:18

Property Description

Colonial Style Building in La Serena
Hotel Chagual, a charming colonial-style building in La Serena, offers a tranquil oasis with an interior garden for relaxation.

Diverse Room Options
Guests can choose from rooms with flat-screen TVs, some featuring private bathrooms while others offer shared facilities, catering to various preferences.

Family-Friendly Amenities
The property boasts a children's playground, ideal for families traveling with little ones.

Experience comfort and convenience at Hotel Chagual - book now for a delightful stay in La Serena!

Important information:

Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.

Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).

* This additional fee (IVA) is not included in the hotel rates and must be paid separately.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children ages 7 and older are allowed.
    Children from 7 years old to 14 years old stay for US$11 per person per night when using an available extra bed.
    People 15 years old and over stay for US$20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 872 reviews
Cleanliness: 8.49
Service: 9.26
Location: 9.3
Room Quality: 8.25
Amenities: 8.78
Value for Money: 8.74
Food and Beverage: 7.79
Overall Experience: 8.96
A
Alvarado • solo_traveller • cl
4
Me hubiese gustado tener una buena experiencia. El personal es muy atento.
Pros:

Al personal era muy amable y buen desayuno.

Cons:

La habitación era muy fría, la calefacción no fue suficiente. La habitación para estar al aire libre no tenía aislante en puertas o ventanas. El baño siempre tenía olor a desagüe y además era muy frío también . Realmente no tuve un buen descanso.

2026-07-04 • via Nuitee
P
Patricia • family_with_children • cl
10
Pros:

Desayuno excelente, limpieza excelente, el personal excelente.

2026-07-02 • via Nuitee
P
Pa0la • couple • cl
10
Pros:

Un lugar muy tranquilo justo para un buen descanso, cómodo muy agradable y el personal muy atentos, lo recomiendo

2026-06-30 • via Nuitee
H
Hugo • extended_group • cl
9
Grata Estadía y atención
Pros:

Bonito y cómodo

Cons:

Fallo en temperatura del agua caliente

2026-06-30 • via Nuitee
S
Sirlene Lopes • solo_traveller • br
10
Pros:

Gostamos muito do espaço/ambiente, da limpeza impecável, do café da manhã. As fotos divulgadas, correspondem fielmente com o apartamento. Recomendo a todos da comunidade Booking! :)

2026-06-29 • via Nuitee
V
Vera • extended_group • cl
10
2026-06-29 • via Nuitee
C
Carolina • family_with_children • cl
8
2026-06-29 • via Nuitee
E
Eduardo • couple • cl
10
Agradable
Pros:

El desayuno bueno,toda la gente fue amable

Cons:

Todo bien

2026-06-28 • via Nuitee
J
Juan • couple • cl
7
Cons:

La ducha no funcionó una mañana

2026-06-28 • via Nuitee
N
Naibel • solo_traveller • cl
9
Pros:

Todo muy lindo, limpio, ordenado y tranquilo. La habitación hermosa e impoluta. Los espacios comunes hermosos y con mucha tranquilidad.

Cons:

El desayuno muy rico pero se puede ordenar un poquito mejor. Por espacio asumo. Pero todo muy lindo y rico. Y lo que si. No hubo un día😂 que no salieran 1-2 arañas de tamaños considerables. 🧘🏻‍♀️

2026-06-27 • via Nuitee
M
Marcelo • couple • cl
10
2026-06-27 • via Nuitee
M
Macarena • solo_traveller • cl
10
Excelente lugar
Pros:

Limpieza y cordialidad

Cons:

Se escucha mucho ruido cuando hay personas en el patio común

2026-06-26 • via Nuitee
A
aravena • solo_traveller • cl
10
Pros:

Todo impecable
Desayuno en el horario acordado

2026-06-24 • via Nuitee
R
Richard • couple • cl
10
Descanso
Pros:

Las sábanas suaves ..limpias

Cons:

Baño

2026-06-23 • via Nuitee
_
_505gzmn • extended_group • cl
9
Buen Alojamiento
Pros:

Viaje con agrupación musical, buen recibimiento y estadia.

Cons:

.

2026-06-20 • via Nuitee
J
Jakub • extended_group • pl
7
Great room but shower should be improved
Pros:

Great location, friendly staff and nice breakfast. Internet connection was good too and there was a heater in a room.

Cons:

The bathroom was super cold and hot water was running for a few seconds, to turn cold again. Taking a proper relaxing shower was impossible.

2026-06-17 • via Nuitee
F
Felipe • couple • cl
10
Excelente
Pros:

Desayuno

Cons:

Nada

2026-06-16 • via Nuitee
Z
Zeynep Göksu • couple • de
10
Gutes Preisleistung Hotel
Pros:

Nettes Personal und gutes Frühstück

Cons:

Die Pfannen in der Küche waren nicht benutzbar, sehr gekratzt

2026-06-16 • via Nuitee
S
Sergio Esteban • solo_traveller • cl
10
Pros:

Buena ubicación

2026-06-16 • via Nuitee
B
Begoña • extended_group • cl
10
Buen precio/calidad
Pros:

Me gustó que incorporaron el café de grano, el año pasado no había, gran upgrade para el desayuno, los huevos revueltos también se agradecen mucho.

2026-06-15 • via Nuitee