Jaffna Heritage Hotel

Hotels
•
Independent
8.8 (14 reviews)
195 Kovil Rd, Jaffna, NP, 400000 , Jaffna , LK
94-0772514987

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Facilities

Boat tours nearby
Proposal/romance packages available
Express check-out
Fireplace in lobby
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Great staff
Good location
Nice breakfast
Cons:
Poor cleanliness in certain amenities
AC missing in washroom

Categories

Cleanliness
7.78
The wooden pool loungers need replacing; one had a nail protruding and the other was rotten.
Service
9.25
Manager and staff are pleasant and friendly, providing good service.
Location
9.29
Close to the ancient Nallur temple, great location.
Room Quality
8.74
Nice clean facilities and rooms, but lacking AC in the washroom.
Amenities
8.77
Basic amenities and tropical architecture; matches expectations for this hotel tier.
Value for Money
8.73
Standard quality for this hotel tier.
Food and Beverage
8.78
Complimentary breakfast was average, but appreciated by family.
Overall Experience
9.05
Overall, an enjoyable stay with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:47

Property Description

Recreational Amenities and Services
Indulge in the outdoor pool, available bicycles for rent, complimentary Wi-Fi, concierge services, and the convenience of a hair salon.

Dining Options
Choose between dining at the on-site Restaurant, or opt for 24-hour room service. Enjoy a delicious cooked-to-order breakfast every day.

Business and Event Facilities
Benefit from a 24-hour business center, express check-in/out, conference spaces, and meeting rooms - ideal for events. An airport shuttle service and free parking add to the convenience.

To complete your stay in Jaffna with comfort and style, book a room at Jaffna Heritage Hotel. Enjoy a prime location near notable attractions and experience exceptional hospitality throughout your stay.

Important information:

  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NAL

Property Policies

  • Pets

    Pets not allowed

  • General

    Individually-wrapped food options are available for dinner

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • General

    Individually-wrapped food options are available for breakfast

  • General

    Individually-wrapped food options are available for lunch

See all policies

Location

Guest Reviews

8.8
Based on 14 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.29
Room Quality: 8.74
Amenities: 8.77
Value for Money: 8.73
Food and Beverage: 8.78
Overall Experience: 9.05
H
Helen
6
No a 4 star hotel!
Pros:

This is not a 4 star hotel. The wooden pool loungers need replacing one had a nail protruding and the other one had rotten pieces. Complimentary breakfast was average. Don't sell breakfast on hotels.com.

2025-09-14 • via Nuitee
I
ilanka • partner
10
Pros:

Excellent property. Location is great. The staff was amazing and the breakfast was excellent. Highly recommend this

2025-09-10 • via Nuitee
R
Reliyas • partner
10
Pros:

Manager and the staff are pleasant and friendly. Their complementary breakfast is also good.

2025-08-12 • via Nuitee
S
Sanjeeve • family
10
Pros:

Close to the ancient Nallur temple (5-min walk), this hotel has a standard essential tropical architecture and amenities. The staff were all friendly and helpful. The breakfast buffet, completely vegetarian, was very well prepared, super fresh, and appreciated by my whole family. This isn’t a hotel that’s like a western 5-star and is much simpler as well as quieter, which we appreciated.

2025-07-18 • via Nuitee
V
Vibisanan • family_with_children
10
Pros:

Excellent staff and breakfast! Nice clean facilities and rooms. Only complaint if any is that there is no AC in the washroom.

2025-07-17 • via Nuitee
A
Amal • partner
8
Pros:

Staff is excellent.

2025-03-26 • via Nuitee
S
Satha
2
Pros:

Reserved thro expedia for a week. When call them that we were running late and checking a bit late , the guy Rajan told no longer the reservation is honoured and cancelled. So diagusting and rude was that. We flew from Far far away ie Toronto and this is so horrible and shocking .first time we ever had to face such a situation at last minute. Who will take responsible..who will straighten up this.. is exledia do something about it.. i dont want anybody go through this in their vacation time..this is for sure bring snowball effect. In your and their business..

2019-06-30 • via Nuitee
C
Caroline • family
10
Pros:

The hotel was a little oasis of peace and quiet and the staff were so friendly and helpful, in particular the manager Rajan. The vegetarian Sri Lankan food served in the restaurant was delicious. The pool was a perfect way to cool off. We spent 4 days there and would have happily spent longer.

2019-04-21 • via Nuitee
V
Verified traveler • family_with_children
10
Pros:

Quiet and peaceful hotel. Staff very professional and helpful Room very clean and confortable. Good breakfast and super pool. No Wi-fi in the room.

2019-03-04 • via Nuitee
V
Verified traveler
8
Nice small Hotel
Pros:

Nice and friendly staff. Spacious rooms and good food. Location is very convenient.

2018-12-27 • via Nuitee
B
Buddhika
8
Nice Hotel
Pros:

Convenient Location and friendly staff. Rooms are spacious. WiFi was poor.

2018-12-24 • via Nuitee
A
Andrew
8
Pleasant stay in peaceful location
Pros:

Convenient and clean hotel with comfortable beds and staff who went out of their way to help. Just one downside was that we had to ask to have the room cleaned but don't let that put you off what is a good mid-range option.

2018-11-21 • via Nuitee
V
veronica
10
Pros:

lovely stay quiet road close to best restaurant mango

2018-10-10 • via Nuitee
S
Sjoerd
10
Perfect!!!
Pros:

Schone grote kamers, super ligging bij de grootste tempels. Heerlijk schoon zwembad. Prima ontbijt. Goede prijs kwaliteit!

2018-09-02 • via Nuitee