Extended Stay America Select Suites - Charlotte - Northlake

Hotels
•
Extended Stay America Suites
6 (434 reviews)
9420 Statesville Road , Charlotte , us

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Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Facilities for disabled guests
Non-smoking throughout
Fire extinguishers
Smoke alarms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Dirty rooms
Unpleasant odors

Categories

Cleanliness
3.89
Multiple reviews indicated issues with cleanliness, particularly dirty carpets and mold.
Service
8.36
The staff was highlighted as friendly and helpful by several guests.
Location
8.4
Guests frequently praised the location of the hotel, citing it as a major advantage.
Room Quality
4.85
There were complaints about room conditions, including issues with the A/C and maintenance.
Amenities
4.88
Lack of amenities like breakfast was mentioned, lowering the perception of value.
Value for Money
5.84
Some found the pricing fair for what was offered, though many had negative experiences.
Food and Beverage
5.89
Lack of breakfast options was mentioned; otherwise, average quality was reported.
Overall Experience
5.86
Overall experiences varied greatly; several guests had significant complaints but some positive remarks about staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 15:53

Property Description

Convenient Location in Northlake District:
Situated in the vibrant Northlake district, Extended Stay America Suites - Charlotte - Northlake offers easy access to popular attractions like Shoppes at University Place and Blumenthal Performing Arts Center.

Comfortable Accommodation:
Guests can enjoy air-conditioned rooms with free WiFi and flat-screen TVs. The hotel also provides free toiletries and a fitness centre for relaxation and convenience.

Helpful Services:
With a focus on guest satisfaction, the hotel offers a non-smoking environment, a helpful reception providing area information, and proximity to key landmarks like Mint Museum of Craft Design and Bank of America Stadium.

Book your stay at Extended Stay America Suites - Charlotte - Northlake for a memorable experience in Charlotte!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, changing linens and towels and more.

Fresh towels and linen can be exchanged at the front desk at any time for a small fee.

Daily housekeeping services are available for an additional fee.

A valid credit card is required at check-in for payment; cash is not accepted.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CTL

Location

Guest Reviews

6
Based on 434 reviews
Cleanliness: 3.89
Service: 8.36
Location: 8.4
Room Quality: 4.85
Amenities: 4.88
Value for Money: 5.84
Food and Beverage: 5.89
Overall Experience: 5.86
O
Olivia • family_with_children • us
9
2026-03-31 • via Nuitee
D
Davis • family_with_children • us
10
2026-03-28 • via Nuitee
R
Robert • couple • us
8
2026-03-28 • via Nuitee
C
Couri • family_with_children • us
5
2026-03-18 • via Nuitee
C
Chester • family_with_children • ca
8
Pros:

Really reasonable price.

2026-03-17 • via Nuitee
F
Franco • family_with_children • us
8
Great value
Pros:

Great use of the space

Cons:

Small room

2026-03-15 • via Nuitee
J
John • family_with_children • us
1
Very very poor staff
Pros:

Nothing

Cons:

The staff made my fiance cry after the way the check in went. She was bullied by the hotel clerk after driving 12 hours when she is handicap and was in serious pain. I reached out to hotel and booking. Com and nothing has been done so far

2026-03-09 • via Nuitee
A
Ambrea • couple • us
4
2026-03-08 • via Nuitee
D
Dalton • couple • us
1
2026-03-05 • via Nuitee
M
Mariah • couple • us
5
2026-03-01 • via Nuitee
J
johnson • solo_traveller • us
1
Pros:

I didn't like 5

Cons:

Everything

2026-02-25 • via Nuitee
M
Martinez • extended_group • us
1
Do not book
Pros:

Nothing

Cons:

Roaches and dirty toilets and sheets

2026-02-25 • via Nuitee
J
Jordan • couple • us
10
2026-02-13 • via Nuitee
J
Jordan • couple • us
10
2026-02-13 • via Nuitee
C
Cheyanna • couple • us
10
2026-01-19 • via Nuitee
J
Jennifer • extended_group • us
3
2026-01-19 • via Nuitee
E
ENIRIS • solo_traveller • us
1
2026-01-19 • via Nuitee
B
Brittany • solo_traveller • us
1
MLK weekend 2026
Pros:

It was close to where I need to go, that's it. That's all the rest sucks..

Cons:

1• I booked a room for 2 adults and 2 children, only two face clothes, two towels. Not enough for everyone.... NO HOUSE KEEPING STAFF😫
2• Mattress was hard, springs were felt all night. The beds looks to sit on a cheap futon like frames. No box spring, double no to a pillow top. Just sad 😔
3•The plastic cover under the sheets were stained.
4• Sovetop.. NO pots,pans,plates
,glasses,cutlery ,nothing..
5• The phone had a charge for local calls.. 🤔😒 most people have cellphones though..
6• No ice machines
7• No coffee or tea
8• Keep the parking pass visible as they had several cars towed in a shot period of time.
9• Nothing in the lobby no books, no coffee, no art, nothing
10•No smoking rooms but no smoking areas, people were smoking in the parking lot.

Only stayed one night. I don't recommend this place to anyone.

2026-01-19 • via Nuitee
J
Jessie • couple • us
10
2026-01-19 • via Nuitee
D
Davion • solo_traveller • us
10
2026-01-19 • via Nuitee