Hôtel Hélianthe

Hotels
Independent
8.8 (45 reviews)
5 Rue Bernadette Soubirous, Lourdes, 65100 , Lourdes , FR

Facilities

Fitness facilities
Arcade/game room
Free WiFi
24-hour front desk
Terrace
Luggage storage
Picnic area
Elevator
Fitness facilities
Bicycle rentals nearby
See all facilities

Review Highlights

Pros:
Good location
Excellent food
Cons:
Cleanliness issues
Limited service support

Categories

Cleanliness
6.09
Reported issues with bed sheets and hairs indicate poor cleanliness.
Service
8.56
Service is acknowledged as limited, with some mentions of friendliness but a lack of support for disabled guests.
Location
10
Hotel is very accessible and conveniently located.
Room Quality
8.05
Room quality is affected by cleanliness issues, but some comfort is noted.
Amenities
9.58
Standard quality for this hotel tier.
Value for Money
8.54
Experiences suggest uneven value compared to expectations.
Food and Beverage
10
Food is reported as excellent and enjoyable.
Overall Experience
9.6
Overall experience is mixed with both positive and negative sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 15:39

Property Description

Recreation Opportunities: Featuring a fitness center and bicycles to rent for your leisure activities.

Dining and Socializing: Enjoy a meal at the on-site restaurant and mingle at the complimentary daily reception.

Convenient Amenities: Stay connected with free Wi-Fi, and enjoy features like a 24-hour front desk and multilingual staff.

Experience the historical charm while staying at Hôtel Hélianthe, steps away from popular attractions. Book now for an unforgettable stay in Lourdes.

Important information:

  • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Guest Reviews

8.8
Based on 45 reviews
Cleanliness: 6.09
Service: 8.56
Location: 10
Room Quality: 8.05
Amenities: 9.58
Value for Money: 8.54
Food and Beverage: 10
Overall Experience: 9.6
H
Hyung partner
4
Pros:

The bed sheet smells other people’s perfume, gave me a different room, but see hairs on the bed sheet, owner said it’s ok, then at night taking shower, drains clogged couldn’t finish shower, but have to wait until next day, this hotel is 3star but it’s not maybe 1star level, talked owner a manager(owner of son), seems to they don’t care, please check bed sheet right after check in.The family business, seems service is very limited.I wouldn’t recommend this hotel.

2025-09-14 via Nuitee
F
Felixberto M
8
Pros:

Very decent place to stay in and very accessible feom Lourdes!

2025-08-12 via Nuitee
F
Flora
8
Pros:

The food is excellent and enjoyable to eat. The bed is comfortable and the room is cleaned every day. every brle and

2025-07-24 via Nuitee
F
Flora
10
Pros:

I like the Hotel set up and the staff are very friendly. What I didn't like was that as a Disabled person, I wasn't supported as expected especially supporting me with my luggage down to the reception which was very stressful for me to do it alone with my walking stick. .roommyugsrted

2025-07-24 via Nuitee
E
Elisabeth
10
Pros:

Ras

2025-06-22 via Nuitee
S
SHINICHI friends
8
Pros:

観光するにはとても便利な立地でした。
室内は少し古いがバスタブもあり、シャワーの量も
強く快適でしたが、アメニティがないので
シャンプーや歯磨き、ティッシュなどは自分で用意してください。
朝食はこんなものかと思うくらいの内容でしたが
パンとコーヒーがあれば良いと思う人にはGood。
ルルドの駅からは坂が多く足の弱い人は歩くのが大変かもしれません。

2025-05-20 via Nuitee
M
Maria Michelle
10
Pros:

Helpful front desk

2024-11-05 via Nuitee
R
ROSAURA family
10
Pros:

this hotel is a family owned/ managed hotel. Everyone was super friendly and helpful. It is located very close to the sanctuary and is on the quieter side of town. However, everything is close by. The room was comfortable and clean. We were very satisfied with the overall service.

2024-10-15 via Nuitee
E
Elainne family
10
Pros:

Quiet, safe and a close walk to the grotto. Stayed there for the past 3 trips to Lourdes.

2024-10-15 via Nuitee
E
Ellen family
6
Pros:

I’m only writing with regards to the room we stayed. The carpet smells and very small room. Be sure not to take the double bed economy when making reservations or ask the size of the room. Had we knew the size we should have reserved a bigger room.

Location is good walking distance to St Bernadette’s house and the Sanctuary.

Very helpful reception staff as well as the complimentary breakfast is great.

2024-09-17 via Nuitee
Y
Yuki
6
Pros:

Le chauffage n'était pas assez efficace et le fait que la chambre était juste à côté de l'ascenseur a accompagné pas mal de bruit produit par d'autres clients rentrant à leurs chambres. Mais les personnels étaient accueillants et chaleureux. Très haute qualité d'hospitalité.

2024-09-16 via Nuitee
T
Thinh partner
8
Pros:

Basic hotel thats close to the church. 10 minutes walk to the train.

2024-07-24 via Nuitee
G
Gerardo family
8
Pros:

very well positioned. it provides basic needs, but the fact that it is so well positioned, and close to every single spot, makes it worthwhile

2024-07-07 via Nuitee
G
Graciela family
10
Pros:

Está muy cerca del Santuario de Lourdes y la casa de Santa Bernardita

2024-07-03 via Nuitee
A
Alexander family
8
Pros:

Good located near the Fountain Lourdes and Sanctuaries of Notre-Dame de Lourdes. A lot of shops and restaurants around. Breakfast was ok. No variety of cheeses or sausages or eggs like scrambled eggs only boiled eggs. Room very small and just one socket.

2024-06-28 via Nuitee
D
Deepak family
8
Pros:

Our stay in Hotel Helianthe was really great.The staff were really helpful and with the half board option we managed to get really good breakfast and dinner.

The hotel was so close to Lourdes church, town and even the station. We were so happy with our stay, but only a bit worried on our room, as the bath and toilet didn't have any exhaust fan. But all the other facilities make this cons nothing. Overall 4/5.

2024-06-26 via Nuitee
H
Hugo family
10
Pros:

Perfetto. Grazie mille per tutto.

2024-06-25 via Nuitee
D
Dyron
8
Some good and bad here.
Pros:

The best parts of this facility are the restaurant and the location. It is by the river, and just a 10 minute walk from the main church and grotto. There is ample shopping nearby. The food is terrific here! The downsides: my room smelled bad, like sweat. It was not crowded, so they should have waited a day or two after the last customers, and let the room air out. I left my window open to bring fresh air in, but it was very cold outside, so it was difficult to do. It's a good property, but they need to allow the rooms to air out better in order to avoid this problem. The air was so fresh in Lourdes. When I got back to my room, it was nasty-smelling.

2024-06-11 via Nuitee
A
Ann partner
8
Pros:

It took us a few winding roads to get to Hotel Helianthe, but it was well worth it. The staff were so friendly and accommodating! The rooms, while not huge, accompanied a nice sized bathroom. All accommodations were very clean. The Hotel was walkable to the many sites of Lourdes. The breakfast in the morning had many options at their self serve buffet. I would highly recommend Hotel Helianthe and their staff!!

2024-05-03 via Nuitee
M
martin partner
8
Pros:

according to what I paid. it was ok.

2024-04-27 via Nuitee