Extended Stay America Suites - Charlotte - Matthews

Hotels
•
Extended Stay America Suites
7.3 (361 reviews)
1424 MATTHEWS MINT HILL RD 113 , Charlotte , us

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Non-smoking throughout
Fire extinguishers
Smoke alarms
Key card access
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Poor cleanliness
Limited food options

Categories

Cleanliness
5.69
Numerous guests reported issues with cleanliness and odors; overall sentiment is low.
Service
8.66
Most guests appreciated the friendly and helpful staff.
Location
8.7
Location was frequently praised for convenience and safety.
Room Quality
6.65
While some rooms were clean and comfortable, others had problems and were described as outdated.
Amenities
6.68
Limited amenities were noted, and guests stated certain items expected were missing.
Value for Money
7.64
Some guests felt they got what they paid for, while others expected better quality.
Food and Beverage
6.19
Breakfast was regarded as minimal, and coffee quality was criticized.
Overall Experience
8.16
Mixed experiences; some guests had pleasant stays despite notable concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:28

Property Description

Convenient Location
Located in the heart of Matthews district, Extended Stay America Suites - Charlotte - Matthews offers easy access to popular attractions such as SouthPark Mall, Mint Museum of Art, and Spectrum Center, making it an ideal choice for travelers looking to explore the city.

Modern Amenities
Enjoy a comfortable stay in our air-conditioned rooms equipped with free WiFi, flat-screen TVs, and free toiletries. Stay active at our fitness center or unwind in the privacy of your room with a private bathroom, ensuring a relaxing experience during your visit.

Helpful Services
Our friendly reception staff is ready to assist you with tips on exploring the area, ensuring that you make the most of your stay in Charlotte.

Experience the perfect blend of convenience and comfort at Extended Stay America Suites - Charlotte - Matthews. Book now for an unforgettable stay!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more.

Fresh towels and linen can be exchanged at the front desk at any time.

Daily housekeeping services are available for an additional fee.

A valid credit card is required at check-in for payment; cash is notGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.3
Based on 361 reviews
Cleanliness: 5.69
Service: 8.66
Location: 8.7
Room Quality: 6.65
Amenities: 6.68
Value for Money: 7.64
Food and Beverage: 6.19
Overall Experience: 8.16
Z
Zachariah • couple • us
1
Terrible
Pros:

Nothing.

Cons:

They woke me up at 6am (middle of my night) to tell me im not allowed to have a do not disturb sign on my door.

2026-01-29 • via Nuitee
H
Holly • solo_traveller • us
6
2026-01-25 • via Nuitee
N
Nicole • couple • us
5
2026-01-21 • via Nuitee
T
Telicia • solo_traveller • us
10
Has been an overall successful stay
Pros:

Overall stay has been excellent! Staff is very friendly and helpful.

Cons:

N/A

2026-01-20 • via Nuitee
T
Todd • solo_traveller • us
10
Good visit.
Pros:

Staff & location were great.

2026-01-20 • via Nuitee
T
Telicia • couple • us
10
My stay has been pleasant and very comfortable. Ms B. Monroe
Pros:

The staff is awesome along with your cleaning staff! Friendly does not sum it up. These ladies are awesome!!

Cons:

The coffee.

2026-01-20 • via Nuitee
T
Telicia • solo_traveller • us
10
Stay has been extremely good and enjoyable
Pros:

Friendly staff. Safe area.

Cons:

Better quality coffee.😉

2026-01-20 • via Nuitee
T
TaQuena • solo_traveller • us
10
2026-01-19 • via Nuitee
N
nessi • couple • it
7
2026-01-19 • via Nuitee
A
Abdullah • solo_traveller • us
6
2026-01-19 • via Nuitee
F
Fidel • family_with_children • us
3
They need to up their standards. The price is worth it.
Pros:

Killed few roaches, the bed frame looks like it haven't been cleaned for long time.

Cons:

Seeing roaches and dirt

2026-01-19 • via Nuitee
T
Taquena • solo_traveller • us
10
2026-01-19 • via Nuitee
C
Cheryl • couple • us
3
Will not come back
Pros:

Only drinks were out for breakfast and ver limited muffins and cereal. Had to ask for fresh coffee

Cons:

Clients were shabby not clean and someone kept banging on door next to us and when it wouldn’t open they went outside banging on the window and arguments in the hall during night and dog barking at 3 in the morning

2026-01-19 • via Nuitee
N
Nunziata • couple • it
7
Pros:

Camere nuove e ottima pulizia

Cons:

I prezzi troppo eccessivi visto la zona, non c’è pulizia giornaliera e nemmeno cambi asciugamani, siamo stati 7 notti.

2026-01-19 • via Nuitee
J
Jamere • solo_traveller • us
6
Decent stay
Pros:

Property appeared to be new, the place didn’t smell, and surrounding area was good.

Cons:

Cleanliness I expected, did not meet expectation. Room could have been vacuumed and dusted. Shower pressure was not great.

2026-01-19 • via Nuitee
S
Shamar • extended_group • us
5
Will not be staying here again !!
Cons:

That whoever works here simply can’t do there job as we were giving a room with food bags ,dirty dishes , and beds destroyed !! Then the 2nd room we get the toilet doesn’t even flush !! 3rd lucks a charm right ? First room was 314, second room was 423 and last room was 421!

2026-01-19 • via Nuitee
N
Nyhiem • couple • us
10
2026-01-19 • via Nuitee
C
Cleberson • couple • br
8
2026-01-15 • via Nuitee
L
Lakethia • solo_traveller • us
1
SEXUAL HARASSMENT AND ANTS‼️
Pros:

I thought this was a trusted brand but I don’t like anything about the property.

Cons:

The property seems to be a hut for sex trafficking or something. Definitely NOT a safe place for solo women travelers. I felt like I was being followed by 2 men my first night but thought to myself I was overreacting. It wasn’t until the second night that I was straight up followed to my room and sexually harassed. I’ve NEVER in my 32 years of living ever been sexually harassed. I went to go report the incident to the front desk. The lady working at the desk act as though she couldn’t care less. I just ran to my room, packed my bags, ended my stay early and booked another hotel. Also, as I was packing I noticed that ants were crawling from the AC and up the blinds. I will be fighting for a refund.

2026-01-15 • via Nuitee
J
Jailyn • solo_traveller • us
7
2026-01-13 • via Nuitee