Extended Stay America Suites - Charlotte - Matthews

Hotels
•
Extended Stay America Suites
7.3 (380 reviews)
1424 MATTHEWS MINT HILL RD 113 , Charlotte , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Pets allowed
Lift / Elevator
Non-smoking throughout
Fire extinguishers
Smoke alarms
Key card access
Front desk (limited hours)
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Poor cleanliness
Limited food options

Categories

Cleanliness
5.69
Numerous guests reported issues with cleanliness and odors; overall sentiment is low.
Service
8.66
Most guests appreciated the friendly and helpful staff.
Location
8.7
Location was frequently praised for convenience and safety.
Room Quality
6.65
While some rooms were clean and comfortable, others had problems and were described as outdated.
Amenities
6.68
Limited amenities were noted, and guests stated certain items expected were missing.
Value for Money
7.64
Some guests felt they got what they paid for, while others expected better quality.
Food and Beverage
6.19
Breakfast was regarded as minimal, and coffee quality was criticized.
Overall Experience
8.16
Mixed experiences; some guests had pleasant stays despite notable concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 00:28

Property Description

Convenient Location
Located in the heart of Matthews district, Extended Stay America Suites - Charlotte - Matthews offers easy access to popular attractions such as SouthPark Mall, Mint Museum of Art, and Spectrum Center, making it an ideal choice for travelers looking to explore the city.

Modern Amenities
Enjoy a comfortable stay in our air-conditioned rooms equipped with free WiFi, flat-screen TVs, and free toiletries. Stay active at our fitness center or unwind in the privacy of your room with a private bathroom, ensuring a relaxing experience during your visit.

Helpful Services
Our friendly reception staff is ready to assist you with tips on exploring the area, ensuring that you make the most of your stay in Charlotte.

Experience the perfect blend of convenience and comfort at Extended Stay America Suites - Charlotte - Matthews. Book now for an unforgettable stay!

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more.

Fresh towels and linen can be exchanged at the front desk at any time.

Daily housekeeping services are available for an additional fee.

A valid credit card is required at check-in for payment; cash is notGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

7.3
Based on 380 reviews
Cleanliness: 5.69
Service: 8.66
Location: 8.7
Room Quality: 6.65
Amenities: 6.68
Value for Money: 7.64
Food and Beverage: 6.19
Overall Experience: 8.16
F
Frances • extended_group • us
2
Pros:

Honestly I only liked the staff

Cons:

The smell in the room was unbearable smelled moldy or basement like… there were stains on the walls. I still tipped because I know how hard it is to clean rooms. Cleaning in general is hard work but i stayed because of the location. I’m not the type to complain but that’s what I’ve experienced

2026-04-22 • via Nuitee
E
Emmanuel • extended_group • us
10
2026-04-21 • via Nuitee
S
Stephen • family_with_children • us
10
Pros:

Thanks..

Cons:

Thanks

2026-04-17 • via Nuitee
M
Medina • solo_traveller • us
10
Pros:

The staff were great and helpful!

Cons:

Traffic sometimes around the complex.

2026-04-16 • via Nuitee
E
Elaine Ward • couple • us
2
Shoddy facility . We did not stay.
Pros:

Front desk clerk was helpful, efficient, friendly and the only thing we liked. Location was close to highway . Clerk should get an award for working there.

Cons:

Room was shabby. Very dirty windows, One Vinyl chair that was completely ripped up. The sheets and towels looked clean but I was not about to touch them as it all was run down. Vagrant looking people in elevators , though they were polite. Did not realize people lived there. No breakfast. No acceptable restaurant for breakfast etc. in area. We left for dinner with friends then left key on front desk as there was no staff around at 10 PM Had to move to a different hotel. Properpty was entirely misrepresented on web site.

2026-04-14 • via Nuitee
B
Byron • family_with_children • us
1
Will not be back
Pros:

It was close to the field our team was playing at

Cons:

It was dirty, not inviting. Smelled. Toothpaste on the shower certain, stained sheets, bed was uncomfortable, lots of rust and cobwebs.

2026-04-13 • via Nuitee
T
tyheem • family_with_children • us
1
2026-04-09 • via Nuitee
S
Sabriyah • family_with_children • us
10
2026-04-07 • via Nuitee
M
Markeith • family_with_children • us
1
Highly Questionable business tactics or lack of training
Pros:

Location was great for the event that I was attending.

Cons:

Cleanliness and attempts to over charge an electronic card for a room that had already been paid for. Long story short. My room was paid for through booking at 274.00 but the hotel attempted to charge the electronic card from booking.com multiple times with an amount exceeding 325 (according to booking.com). With this we had to pay out of pocket for the room because staff claimed the card received from booking.com didn’t work. And at the moment, I’m still trying to get a refund for the first amount.

2026-03-28 • via Nuitee
S
SULTAN • couple • us
1
2026-03-28 • via Nuitee
C
Christine • couple • us
1
We had reserved a room for 3 days, we left after 1
Pros:

Convenient location

Cons:

1st room was dirty. Our feet stuck to the floor, food still in refrigerator, dead bug in cabinet, the only chair had the covering ripped off. 2nd room had a 6 in ring of hair stuck to shower curtain

2026-03-21 • via Nuitee
K
Kayla • couple • us
5
2026-03-15 • via Nuitee
J
Josh • couple • us
1
Avoid at all costs ! Absolute dump !
Pros:

Absolutely disgusting property ! I have pictures of the room. We spent 3 months on a road trip and travelled up and down the east coast. This was the worst room I’ve ever seen. Not to mention the noxious odor of cigarettes that had engulfed the entire 3rd floor. We stayed for about 5 minutes before we left. Bookings.com would not refund our money. I will not use bookings again.

2026-03-11 • via Nuitee
T
Tiffany • couple • us
10
Wonderful
Pros:

In all honesty the staff is amazing if I good go beyond a 10 it would be 1000 they are very friendly each one of them and very respectful always with a smile

Cons:

Someone had the wrong room twice trying to get in the room at no fault of the staff but it was a little scary

2026-03-10 • via Nuitee
X
X • family_with_children • us
10
2026-03-10 • via Nuitee
A
Alba • family_with_children • us
1
It had a lot of cockroaches and they never came to clean it up.
Pros:

It had a lot of cockroaches and they never came to clean it up.

Cons:

It had a lot of cockroaches and they never came to clean it up.

2026-03-08 • via Nuitee
S
Shannon • couple • us
1
Nope-not even close to the pictures
Pros:

Nothing

Cons:

It was old and run down

2026-03-07 • via Nuitee
C
Caroline • couple • us
1
Dirty and smelly
Pros:

Nothing

Cons:

The room was dirty the hotel smelled and we chose to not stay there and left to go to another hotel

2026-03-07 • via Nuitee
M
Mary • couple • us
7
Very clean and really great employees!
Pros:

It was clean, bed was comfy and shower was good!

Cons:

Light in bathroom was extremely rusty and chair in living space was in horrible shape! Completely different from the rest of the room that was really nice!

2026-02-27 • via Nuitee
Z
Zachariah • couple • us
1
Terrible
Pros:

Nothing.

Cons:

They woke me up at 6am (middle of my night) to tell me im not allowed to have a do not disturb sign on my door.

2026-01-29 • via Nuitee