Hôtel Roc de Massabielle

Hotels
•
Independent
8.8 (5 reviews)
3 Rue Reine Astrid , Lourdes , FR
33-33-0562942092

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Pets allowed

Facilities

Meeting rooms
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Elevator
Breakfast available (surcharge)
Library
Multilingual staff
Free newspapers in lobby
See all facilities

Review Highlights

Pros:
Helpful reception
Good location
Cleanliness
Cons:
Dated room interior
Need for room makeover

Categories

Cleanliness
8
Despite remarks on room interiors, cleanliness was affirmed, particularly noting the level of cleanliness maintained even with heavy traffic.
Service
8.5
Reception staff were highlighted for being nice and helpful, contributing to a good service rating.
Location
9
The hotel's position and convenience, especially to the Grotto, were consistently viewed positively.
Room Quality
5.5
Guest feedback indicates rooms are very dated, suggesting a need for a makeover, which affects this category's rating.
Amenities
7
No specific amenities were mentioned, but the hotel managed high traffic well, indicating adequate facilities.
Value for Money
6
There was an implied concern regarding value, with guests noting the rooms could benefit from renovation.
Overall Experience
7.5
Overall sentiment from guests is good, indicating a positive experience despite some areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2024-10-30 10:03

Property Description

Convenient Amenities: Enjoy complimentary wireless internet and concierge services.
Dining Experience: Savor a meal at Roc de Massabielle and unwind at the bar/lounge.
Featured Amenities: Benefit from services like newspapers, dry cleaning, and a 24-hour front desk.

A stay at Hôtel Roc de Massabielle in Lourdes offers a convenient and comfortable experience near city attractions.

Important information:

* Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
* Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Guests are provided with free hand sanitizer

  • General

    Bed sheets and towels are washed at a temperature of at least 60°C/140°F

See all policies

Location

Guest Reviews

8.8
Based on 5 reviews
Cleanliness: 8
Service: 8.5
Location: 9
Room Quality: 5.5
Amenities: 7
Value for Money: 6
Overall Experience: 7.5
M
Marie jose
8
Chambre très petite
Pros:

La COVID-19 est le résultat de l’appréciation

2020-09-25 • via Nuitee
P
Patricia
8
Está razonablemente bien
Pros:

Está muy bien situado para visitar los santuarios. El parking, que dicen que tienen, hay que reservarlo aparte. Al no poder aparcar tuvimos que ir bastante lejos. No tiene aire acondicionado, que en verano se echa de menos.

2020-08-17 • via Nuitee
V
Verified traveler • family
10
Pros:

タクシーを読んでくれて助かった。

2019-10-02 • via Nuitee
V
Verified traveler • partner
10
Pros:

Excellent location! Just 5 minutes walk to the Shrine and the ethnic restaurant we had most of our meals.

2019-09-17 • via Nuitee
R
Richard
8
Friendly, reasonably priced hotel.
Pros:

Friendly hotel, well situated for a visit to Lourdes and a good base to tour the beautiful Pyrenees.
Modern comfortable rooms, wheelchairs available to borrow.

2018-09-10 • via Nuitee