Tulum Nah

Hotels
9 (47 reviews)
NEPTUNO 14 , Tulum , mx

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Pets allowed
Luggage storage
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good communication
Clean and new apartment
Great location
Cons:
Loud noise from the roof
Lacked filtered water availability

Categories

Cleanliness
9.21
The apartment is very new and clean.
Service
9.68
Problem-free communication and helpful staff.
Location
9.22
The location is great, everything needed is within walking distance.
Room Quality
8.67
Standard quality for this hotel tier.
Amenities
8.7
Basic amenities provided, could improve with a water filter.
Value for Money
8.66
Standard quality for this hotel tier.
Food and Beverage
8.71
Standard quality for this hotel tier.
Overall Experience
9.18
Very positive overall experience, with minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 18:24

Property Description

Central Location in Tulum
Tulum Nah, centrally located in Tulum, offers a convenient stay with free WiFi, an outdoor pool, and complimentary parking. The aparthotel boasts a private entrance, ideal for guests' ease, and provides family rooms and facilities for disabled guests.

Well-Equipped Air-Conditioned Units
Guests can expect air-conditioned units at Tulum Nah, complete with essential amenities like a desk, coffee machine, toaster, and flat-screen TV. Some units feature a terrace or balcony with pool views, adding a touch of luxury to your stay.

Exciting Tours and Services
Explore the area with sightseeing tours or opt for a leisurely bike ride with the bicycle rental service available on-site. Don't miss out on nearby attractions like the Tulum Archeological Site and convenient access to Tulum Bus station.

Book your stay at Tulum Nah now for a memorable experience in Tulum!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CUN

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 1 year old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an available extra bed.
    People 12 years old and over stay for US$15 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 47 reviews
Cleanliness: 9.21
Service: 9.68
Location: 9.22
Room Quality: 8.67
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 8.71
Overall Experience: 9.18
A
Anthony couple us
10
2026-03-21 via Nuitee
L
Lo65 couple be
9
Pros:

Agréable appartement, au calme. Il est particulièrement spacieux et lumineux , situé à 2 pas d'une grande surface et d'un arrêt pour les collectivo en direction de Playa del Carmen.

Cons:

Manque cruel de casseroles et poêles. Dommage !

2026-03-09 via Nuitee
M
Maria couple es
9
Pros:

Confortable, practico.
Zona segura.
Cerca del centro.
Habitaciones como en la foto.

Cons:

Poco contacto con el propietario pero correcto. Check in fácil.

2026-01-13 via Nuitee
G
Gabriel solo_traveller de
8
Pros:

Problemlose Kommunikation und Hilfsbereit. Die Lage ist super, alles Fußläufig zu erreichen was man für den Alltag so benötigt.

Cons:

Von irgendwo her kam ein lautes klackern (vermutlich vom Dach). Dieses konnte erst nach zwei Nächten behoben werden.

2025-11-13 via Nuitee
C
Cristina couple es
10
fabuloso
Pros:

el apartamento está muy nuevo y limpio, los utensilios de cocina en buen estado, nos dejaron café y aceite para cocinar, todo lo necesario para la estancia. La piscina está muy bien, es silencioso. Hay un supermercado grande a dos cuadras y también ahi tiene paradero el colectivo que te lleva a parque jaguar, etc

Cons:

pondría una fuente de agua filtrada a disposición de los usuarios, no la tenían pero muy amablemente nos rellenaron las jarras que habían en el apartamento

2025-11-10 via Nuitee
K
Kevin solo traveller us
10
Great quiet spot in Tulum
Pros:

Stay 1-2 times per year excellent as usual.

2025-04-10 via Nuitee
V
Verified traveler
8
Not as good the second time around.
Pros:

This was our second stay at Tulum Nah. The property is clean, quiet and comfortable with good amenities and convenient location close to a supermarket.

While Vanessa manages the property very efficiently and competently, not all staff are of the same calibre. We requested an apartment on the second floor well in advance and were told not to worry. Upon arrival we were given a dark unit on the ground floor with a view of the pool toilet. Received mosquito bites within minutes of arrival. We complained and were given a nicer unit on the third floor. However if this were not available, we would have been stuck on the dark ground floor.
My suggestion is to either deliver the promised unit, or do not commit to it in the first place. Also, the ground-level apartment is bad enough that I believe it should not be grouped along with all the others during booking, but advertised as such, and offered for less. It is not the same value as the others.

2025-03-02 via Nuitee
S
Susan partner
10
Pros:

Our apartment was spacious and clean with coffee and sugar provided as a nice touch! Pool did not look very appealing but beaches are accessible by car through Jaguar park and many cenotes nearby.

2025-02-28 via Nuitee
K
Kevin young couple us
10
Base camp for cave diving.
Pros:

Great location in town and bikable to beach and cenotes. A lot of apartment for the money. Quiet area. We stay 1-2 times per year.

Cons:

Everything is great

2025-02-09 via Nuitee
P
Patrick family with young children nl
7
Good
Cons:

The pool was a bit shabby, we Never used it.

2025-01-22 via Nuitee
K
Kevin group us
10
Relaxing
Pros:

Great spot and value. Perfect location, full kitchen, pool. Vanessa is very accommodating host. Especially
Like the little utility room where I can clean, organize, dry and store my cave diving gear.

2024-12-09 via Nuitee
W
William friends
10
Pros:

Liked that the property was easy to find, large area so didn’t feel cramped at all. Was right in middle of going either downtown Main Street or going to beach. Vanessa was easy to talk with and great with directions. Only issues, I had was the gas detector ( Don’t put spray on in apartment! )

2024-12-07 via Nuitee
S
SALVADOR family
10
Pros:

Vanessa, the administrator, makes always the extra mille for a great stay. Thanks Vanessa!

2024-11-18 via Nuitee
M
Michael young couple au
4
Disappointing
Pros:

The property is nice and well maintained.
Location is also quite good

Cons:

Booked a specific room overlooking pool months out when all room were available to choose from.
The night before the hosts changed the picture of the room in the listing and in turn my booking to a different room overlooking a carpark instead of the pool. Pretty low act as it was our longest and most anticipated stay of the trip.
Literally had to beg for them to do the right thing and change to a different room, making it seem like they were doing me a favour. Denied it as expected, have booked over 80 times on booking.com so clearly understand the specific room I book and the linked photos
The shower was terrible, just keep going from very hot to very cold every 10-15 seconds.

2024-07-05 via Nuitee
C
Christopher solo traveller us
10
At first, there were some problems but Vanessa and Jesus quickly resolved the issues and were very friendly.
Pros:

Felt very comfortable like in my own home.

Cons:

Water is either too hot or too cold.

2024-04-24 via Nuitee
A
Astrid
10
Pros:

Great stay in the city of tulum. Groceries are nearby, you get a kitchen and still have the perks of room cleaning every other day or so. The kitchen don’t have much equipment but that is to be expected for the price range. We still managed to make food and save some money. Equipped with a fan and Ac. Overall a charming apartment

2024-04-19 via Nuitee
C
Chilton young couple us
8
Very good
Pros:

The coffee maker and supply of ground coffee was great. Location excellent

Cons:

Never saw any personal, instructions sent to my phone to find the key in a lockbox. Tried to contact the host about coming a day earlier but they didn't get back to me so we had to stay an extra day in Merida. The refrigerator was very loud all night, but was good and cold

2024-02-25 via Nuitee
D
Debra
10
We ❤️ Nah!!
Pros:

This is our 4th or 5th stay at Tulum Nah. We always feel comfortable and safe in our apartment. Every stay the concierge has been most attentive and helpful with any questions or needs. You are walking distance to Tulum Centro and all that has to offer, with restaurants, night life, tour operators and shopping. There is a tienda/shop just steps from Nah with drinks, snacks and other items. The garden and pool area are calm and quiet to enjoy for the day, or from you balcony chairs in the evening or with your morning coffee. We have seen tucans, kiskadees, mynah birds and orioles, to name few of the birds that visit in the trees here. Nah❤️❤️

2024-02-21 via Nuitee
T
Traci solo traveller us
8
overall the staff was so friendly and willing to help.
Pros:

it was close to everything and it had a private entrance

Cons:

the room was just a little bit musty

2024-02-04 via Nuitee
B
Britani young couple us
9
Tulum stay
Pros:

It was in a great location, close to everything (restaurants, supermarkets, bike/atv/scooter rentals, etc... Vanessa, the host was great, always super helpful when needed. We arrived earlier than checkin, which she allowed us to check in early without any issue. The kitchen had the bare essentials (1 pot, 1 small frying pan, 1 medium frying pan, basic utensils, cups, plates, blender, toaster, etc (enough for 2 people) The additional room was a wash room to hand wash and hang dry if needed. The apartment had a balcony which overlooked the pool, which was really nice. In addition, I had more than enough space to work without feeling cramped.

Cons:

A downside was housekeeping only came every two days; the time of cleaning wasn't necessarily consistent each time even a day was skipped, unfortunately (not a huge deal). Secondly, we were provided 1 hand towel and 2 bath towels for the bathroom. Unfortunately, the first cleanup they took the hand towel and never replaced it. I mentioned this to the host, but the towel was never replaced. Lastly, on the 8th or 9th day there, we spotted a coach roach on someone's door by the pool. Didn't think too much of it until we spotted a coachroach in our room later on that night. Likely, we didn't see any more thereafter.

2023-12-30 via Nuitee