Imperial House

Hotels
•
Independent
7.2 (13 reviews)
Kalistrate Tsintsandze Street, 13, Tbilisi, Tbilisi, 0108 , Tbilisi , GE
995-599 14 51 11

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Facilities

Full-service spa
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Concierge service
Wheelchair accessible
Picnic area
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Great location
Comfortable bed
Helpful staff
Cons:
Cleanliness issues
Service inconsistencies
Limited amenities

Categories

Cleanliness
4.7
Mixed reviews on cleanliness, with some guests experiencing unhygienic conditions and bad odors.
Service
7.1
Service quality varies, with some guests praising the staff's friendliness and helpfulness, while others had negative experiences with service delays and lack of communication.
Location
9
Location is consistently praised for being central, convenient, and within walking distance to key attractions and amenities.
Room Quality
6.8
Rooms received mixed feedback, with positive comments on bed comfort and size, but negative remarks on AC issues, cleanliness, and maintenance problems.
Amenities
6.8
Amenities satisfaction varies, with mentions of limited services, like breakfast availability and room cleaning frequency, impacting guest experiences.
Value for Money
6.3
Perceived value for money is mixed, with some guests feeling the price was justified by the location, while others thought the services did not meet expectations.
Food and Beverage
7
Food and beverage offerings were generally satisfactory, but some guests had issues with breakfast availability and variety.
Overall Experience
7.5
Overall guest experiences were varied, with a mix of positive and negative feedback. While some guests enjoyed their stay, others encountered significant issues with cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 22:12

Property Description

Discover the charm of Tbilisi at Imperial House, where comfort meets convenience in the heart of the city.

Full-Service Spa
Indulge in our relaxing full-service spa, offering a variety of rejuvenating massages to help you unwind after a day of exploration.

Modern Amenities
Stay connected with complimentary wireless internet access and enjoy the luxury of air-conditioned rooms featuring minibars, flat-screen TVs, and private balconies or patios for your ultimate comfort.

Convenient Location
With major attractions such as Freedom Square and Tbilisi City Hall just a short stroll away, experience the vibrant culture and rich history right at your doorstep.

Experience the perfect blend of hospitality and luxury at Imperial House—your serene escape awaits, book now!

Important information:

  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
  • Cashless payment methods are available for all transactions and masks are required in public areas for unvaccinated guests.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: TBS

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • Covid

    Onsite COVID-19 testing (PCR) is available

See all policies

Location

Guest Reviews

7.2
Based on 13 reviews
Cleanliness: 4.7
Service: 7.1
Location: 9
Room Quality: 6.8
Amenities: 6.8
Value for Money: 6.3
Food and Beverage: 7
Overall Experience: 7.5
E
Edouard
10
Pros:

Excellent location, very clean and tidy. ! Needs a little upgrade interior off the room. Breakfast was wonderful and stuff was excellent😁👍

2023-12-21 • via Nuitee
N
Natalia • family
8
Pros:

This is a good quality hotel for the price and located in convenient area close to the main attractions. Nothing super fancy but very solid good quality. Staff is friendly; breakfast quality is good. Safe and quiet area.

2021-10-02 • via Nuitee
A
A&M • partner
4
Pros:

Not what, in the description.
The room was not at all what it looks like on the pictures and the description could not be more wrong.

- Cleaning: We stayed one week and bed linen
never changed, toilet/toilet bowl never washed.
- Room: In the description "all rooms have a balcony" No was not. Room had kettle but no cups, coffee, tea ....., no nothing soundbroofing.
- Breakfast .... No good, and coffee maker works sometimes and sometimes not.

+ only plus is the location

Too expensive at this price.
Imperial house facebook site has 4 stars and booking.com 3 stars hotel, No no no .....max 2 stars hostel.
I do not recommend. Thanks & goodbye.

2019-10-10 • via Nuitee
V
Verified traveler • partner
8
Pros:

Hyvä sijainti, ystävällinen ja avulias henkilökunta. Siisti hotelli

2019-07-09 • via Nuitee
V
Verified traveler
8
Good
Pros:

Nice location, breakfast not the best, but still OK.

2019-06-03 • via Nuitee
L
Lucas
2
Scam
Pros:

The hotel charged me twice for the room and is not willing to refund me despite the fact I have 2 receipt for the same night.

2018-10-15 • via Nuitee
A
A
8
Pros:

It was great. Until we requested taxi to airport. Taxi was just private car. The driver let hotel worker sit in front passenger sit. Whole ride they are talking loundly as if we were not in the car. Funny

2018-09-20 • via Nuitee
M
michael
6
good location
Pros:

nice

2018-08-21 • via Nuitee
M
Micael
10
Great, great Hotel in the old city of Tbilisi
Pros:

A new renovated hotel right in the old city. Just 5 minutes to "Freedom square" The staff was more than excellent, they helped us with everything (booking taxi, recommended good restaurangs etc.) and they were extremly kind! The even gave us a much better room than we booked +++++ Good breakfast +++++ We had four wonderful nights in Tbilisi and we will come back again for sure

2018-08-17 • via Nuitee
J
Jenny
8
Jenny
Pros:

Very friendy staff and big rooms. The breakfast wasnt great.

2018-08-12 • via Nuitee
V
Verified traveler
4
Not what it says in the description
Pros:

The room was not at all what it looks like on the pictures and the description could not be more wrong. Most rooms are very small, despite your booking telling you otherwise. In addition, the check-in/check-out information was wrong. The trash can was not emptied when I arrived and the staff stored their food in the room.

2018-08-07 • via Nuitee
V
Verified traveler
10
Pros:

Great location, clean hotel and kind staff. This is a basic style hotel serving breakfast, but for other meals you'll need to go out. That's not a problem because there is plenty to walk to. It's right in a central location near to many sights, restaurants and nightlife. The rooms are really big, ac works great and everything is very clean.

2018-07-20 • via Nuitee
V
Verified traveler
8
Pros:

we got an early check in, which was nice. we were asked twice to pay (at check in and check out) even though we already paid the booking. There is no elevator and the view from our balcony was everything but nice. Even though we requested a double bed we received two very small single beds. For Georgia I find the price for this hotel a bit too much. Breakfast buffet was okay with variety. Location on a side street but 1 min from everything

2018-06-18 • via Nuitee