DEM Hotel

Hotels
7.6 (154 reviews)
12 Ben Hillel Street 12 , Jerusalem , il

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Children allowed

Facilities

WiFi available
Free WiFi
Air conditioning
Heating
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Cycling
Airport shuttle
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Dirty linens
Noisy environment
Unacceptable initial room quality

Categories

Cleanliness
5.28
Several reviews mentioned dirty linens, a lack of cleanliness, and issues with the room.
Service
9.25
Good staff communication before arrival and prompt attention to issues raised during the stay.
Location
9.29
Multiple reviews praised the hotel's excellent location.
Room Quality
6.74
Some guests reported unacceptable initial room conditions but were satisfied after being moved.
Amenities
7.77
Amenities generally acceptable, but issues with room cleaning and lack of proper kitchen equipment in suites.
Value for Money
5.73
Several comments indicated that the hotel offers poor value for money, citing noise and cleanliness issues.
Food and Beverage
8.38
Not specifically mentioned in the reviews but considered average for the hotel tier.
Overall Experience
8.35
Despite various issues, some guests had a decent overall experience due to the location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 20:50

Property Description

Central Location
Situated in the heart of Jerusalem, DEM Hotel offers easy access to popular attractions such as Garden of Gethsemane, Church of All Nations, and Holyland Model of Jerusalem. Just 200 meters from the city center and 1.9 km from Western Wall, guests can immerse themselves in the rich history of the area.

Modern Amenities
Featuring air-conditioned rooms equipped with essential amenities including a flat-screen TV, minibar, and private bathroom, DEM Hotel ensures a comfortable stay for all guests. The free WiFi throughout the property allows for seamless connectivity during your visit.

Explore the City
With a concierge service and tour desk available, guests can conveniently plan their excursions and make the most of their time in Jerusalem. Additionally, the hotel's proximity to Dome of the Rock and Rachel's Tomb provides easy access to further exploration.

Book your stay at DEM Hotel now for a memorable experience in Jerusalem.

Important information:

Based on local tax laws, guests with a tourist visa to Israel are exempted from paying VAT for their reservation. Israeli citizens and residents ("non tourists" as defined in the VAT law) must pay VAT. This tax is automatically calculated in the total cost of the reservation for domestic customers. For guests booking from outside of Israel, the tax is not included in the total price.

Please note that on Saturdays and on the final day of Jewish holidays, check-in is possible after 7 PM only.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.6
Based on 154 reviews
Cleanliness: 5.28
Service: 9.25
Location: 9.29
Room Quality: 6.74
Amenities: 7.77
Value for Money: 5.73
Food and Beverage: 8.38
Overall Experience: 8.35
יאיר • solo_traveller • il
1
2026-08-25 • via Nuitee
K
Kirsch • couple • gb
1
2026-08-11 • via Nuitee
אורית • solo_traveller • il
6
2026-08-08 • via Nuitee
L
Lea • couple • il
2
לא נשארנו במלון
Pros:

כשביקשתי לבטל הזמנה - ביטלו בלי ויכוח. תודה רבה על זה

Cons:

רמת הנקיון ממש גרוע, המצעים עם הכתמים , שערות , לכלוך על השידה ליד המיטה.

2026-07-10 • via Nuitee
D
Dorde • solo_traveller • rs
10
2026-07-04 • via Nuitee
N
Ndamase • couple • il
5
Cons:

Noise in the rooms next to the reception,room with not even a simple glass or cup let alone of microwave rooms with no drinking water

2026-06-30 • via Nuitee
D
DanyMarseille • solo_traveller • fr
6
2026-05-19 • via Nuitee
K
Kenneth • solo_traveller • us
8
Pros:

Location, clean

Cons:

No breakfast

2026-05-13 • via Nuitee
I
Ishay • couple • il
10
2026-03-28 • via Nuitee
Y
Yair • couple • il
1
גועל נפש, לא ממליץ לאף אחד.
Cons:

קיבלנו מצעים מלוכלכים מאוד, עם כתמים ושיערות של אורחים קודמים. ממש מגעיל
כשהתקשרנו לצוות, הוא הנחה אותנו לקחת מצעים מהארון שירות, ותוך כדי שאני לוקח הוא צועק עליי בטלפון בלי בושה שאני ״מבלגן״ לו את הארון.
מקום מגעיל, יחס מגעיל, ב1 בלילה הלכנו לחפש מלון אחר

2026-01-20 • via Nuitee
ליהיא • couple • il
8
2026-01-06 • via Nuitee
I
Ishay • couple • il
10
2026-01-03 • via Nuitee
T
THOMAS • solo_traveller • gb
6
Pros:

The location, and the good staff communication before arrival and while we were there, and their immediate attention to a negative situation.

Cons:

The first room allocated to us. It was not acceptable for variius reasons. We arrived late pm so no one available to assist. However, next morning after we advised reception of the issues, we were immediately moved to an amazing new room for our second night. Thank you.

2026-01-02 • via Nuitee
M
moche • couple • fr
10
je recommande super hotel
Pros:

hôte très sympathique

2025-12-29 • via Nuitee
L
Landau • couple • za
5
Great position but room stank of cigarette smoke
Pros:

Good position

Cons:

Bed and room stunk of cigarette smoke

2025-12-25 • via Nuitee
S
Shalom • couple • de
6
Definitely no value for money
Pros:

Location

Cons:

There is a lot of noise from the outside even at 3 am
One towel was with leftovers hair and the neighbor next door was extremely loud (playing music around 4am)

2025-12-20 • via Nuitee
שלומי • couple • il
6
Cons:

החדר עלוב

2025-12-20 • via Nuitee
A
Ayelet Sinai • family_with_children • il
6
Pros:

המיקום נחמד

Cons:

מקלחת לא נקיה
רעש מהרחוב אי אפשר לישון
יקר יחסית למה שמקבלים
בסיסי מינוס

2025-11-21 • via Nuitee
אורית • family_with_children • il
8
2025-11-12 • via Nuitee
F
Fabio • solo_traveller • br
7
Pros:

Localização, simpatia do pessoal do hotel.

Cons:

No último dia da hospedagem, a tv parou de funcionar, porque houve algum problema com a conexão de Wi-Fi

2025-11-03 • via Nuitee