Flora Centre Hotel & Spa

Hotels
9 (3017 reviews)
14A Phố Lương Văn Can , Hanoi , vn

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Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Good breakfast options
Cons:
Cleanliness issues in the bathroom
Humidity in some rooms
Limited breakfast variety

Categories

Cleanliness
7.46
The bathroom was not clean, moldy, with issues like a broken toilet seat.
Service
9.93
Fantastic staff, very helpful and knowledgeable.
Location
9.47
Perfectly located in the heart of Hanoi, easily accessible.
Room Quality
8.42
Rooms are generally nice, but some issues reported with humidity.
Amenities
9.45
Good amenities including breakfast and massage services.
Value for Money
8.91
Overall good value, but some comments about being overcharged.
Food and Beverage
8.96
Breakfast appreciated, but some complaints on variety.
Overall Experience
9.43
Generally positive despite some issues, would recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:32

Property Description

Luxurious Accommodation in the Heart of Hanoi

Modern Amenities and Services
Flora Centre Hotel & Spa offers air-conditioned rooms with a fitness centre, free WiFi, and a shared lounge. Guests can enjoy the convenience of a tour desk, luggage storage, 24-hour front desk, concierge service, and currency exchange during their stay.

Comfortable Rooms with City Views
Each room at the hotel features a desk, flat-screen TV, private bathroom, and safety deposit box. Selected rooms include a terrace with city views. Guests can also expect amenities such as bed linen, towels, a wardrobe, and a kettle in their rooms.

Prime Location and Nearby Attractions
Located centrally, the hotel is near popular attractions like Thang Long Water Puppet Theater, Hoan Kiem Lake, and St. Joseph Cathedral. With the Noi Bai International Airport just 24 km away, guests can easily access the hotel with the paid airport shuttle service.

Book your stay at Flora Centre Hotel & Spa for a memorable experience in Hanoi.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 3017 reviews
Cleanliness: 7.46
Service: 9.93
Location: 9.47
Room Quality: 8.42
Amenities: 9.45
Value for Money: 8.91
Food and Beverage: 8.96
Overall Experience: 9.43
M
Michaela • solo_traveller • ch
8
Gut
Pros:

Lage und Frühstückbuffet war gut

2026-04-11 • via Nuitee
E
Eric • couple • ca
10
Great
Pros:

Central location

Cons:

Shower was very small

2026-04-08 • via Nuitee
E
Estelle • solo_traveller • fr
8
Pros:

Personnel, situation

Cons:

Salle du petit dejeuner, salle de bain

2026-04-07 • via Nuitee
A
Amy • family_with_children • au
10
2026-04-06 • via Nuitee
B
Barak • family_with_children • il
10
2026-04-05 • via Nuitee
J
Joseph • couple • fr
8
2026-04-04 • via Nuitee
R
Riley • couple • au
10
2026-04-03 • via Nuitee
L
Linda • extended_group • au
10
2026-04-03 • via Nuitee
S
Samantha • family_with_children • au
10
2026-04-02 • via Nuitee
P
Pamela • family_with_children • au
10
2026-04-01 • via Nuitee
B
Bryce • family_with_children • au
7
Good place located in the midst of the main attractions
Pros:

I liked that they gave us another room when we went into the initial room which smelt stale. The second room was great definetely was an upgrade to the initial room and there was no smell.

The location was in the middle of old quarter which is great. Near a number of rooftop bars and the night markets. Generally an ok stay if it wasnt for them upgrading the room my review would be a 6 out of 10.

Cons:

The first room smelt stale and you can tell the bathroom finishes were getting tired. Its not bougy but will do the job. Dont expect high end.

2026-03-31 • via Nuitee
P
Preetham • family_with_children • au
10
2026-03-31 • via Nuitee
J
Jerry • couple • us
10
2026-03-28 • via Nuitee
P
Pham Tuan Long • family_with_children • vn
9
2026-03-25 • via Nuitee
C
Caroline • family_with_children • fr
8
Pros:

Personnel et directeur disponible pour les clients
Hôtel extrêmement bien situé au coeur même d'Hanoï
Petit déjeuner bien rempli et varié

Cons:

Baignoire dans la salle de bains pas très pratique
Pas très bonne isolation

2026-03-20 • via Nuitee
L
Louise • extended_group • nz
2
Very poor service and sad staff
Pros:

Good location. Bed comfortable. Air con was good

Cons:

The staff were very unfriendly. We didn’t feel welcomed. We weren’t shown to room. Early morning breakfast- we literally sat in the dark with no help from staff until it opened. Breakfast was less than average and serving area was dirty. The place is poorly kept with dirty silicone in bathroom, dirt marks on wall. If staff were friendly and welcoming we could have overlooked some of the concerns. The staff were miserable which left us leaving feeling sad. The photos are nothing like reality now. Should be hostel prices.

2026-03-20 • via Nuitee
S
Sophie • family_with_children • fr
1
Pros:

Ce sont des voleurs, les chambres étaient insalubres et lorsque nous avons souhaité annuler notre réservation, le personnel nous a affirmer qu'aucun montant ne serait débité et que l'annulation était validée.
Nous avons été débité de plus de 130€
Après plusieurs messages, aucunes réponses de leur part
Des voleurs et des menteurs, je déconseille

2026-03-18 • via Nuitee
J
J O N E S Y • family_with_children • au
1
Pros:

The location was ideal for exploring the old quarter.

Cons:

The staff were not helpful.
The doorman was usually too busy on his phone to notice people coming g to the door. The doorman wasn't about when we checked in, so we never had any assistance with our baggage.
The room was not well portrayed in the photos.
The bathroom roof was filthy and in need of a decent repair and paint. The mirror is delaminating. The person on the reception during the day was rude and unhelpful. When our room was serviced, we were left with no towels.when I saw the reception to ask for towels, I was told we had been given towels. I had to be quite insistent and told him we hadn't, and he was welcome to come and check there was infact no towels in the room.
The room was the most expensive we stayed in during our time in Vietnam but was one of the worst we stayed in, for both service and the facilities.
I would not recommend this hotel and will never stay here again.

2026-03-17 • via Nuitee
D
David • extended_group • au
10
2026-03-17 • via Nuitee
I
Iris • family_with_children • fr
9
Pros:

Hôtel très bien placé, personnel serviable, literie confortable, pas de bruit de la rue.

Cons:

Salle de bain un peu vieillotte et 8e étage sans ascenseur.

2026-03-17 • via Nuitee