Hotel City Grand Ella

Hotels
•
Independent
2 (5 reviews)
Polic Station Rd, Ella, Ella, 90090 , Ella , LK
94-77-9076996

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Facilities

Free breakfast
Full-service spa
Express check-out
Electric car charging station
Free WiFi
24-hour front desk
Terrace
Garden
Express check-in/check-out
Elevator
See all facilities

Review Highlights

Pros:
Excellent, central location
Frequently praised breakfast
Friendly/helpful staff (many mentions)
Good value for many guests
Nice balcony views / proximity to attractions
Cons:
Poor room maintenance (broken locks, doors, cracks)
Lack of or faulty amenities (no elevator, no generator, TV issues)
Hot water problems in some rooms
Occasional unresponsive/non-cooperative staff
Limited breakfast options at times / small F&B issues

Categories

Cleanliness
2.2
Rooms are frequently described as clean and comfortable in multiple reviews, though maintenance issues (broken doors/locks, balcony problems) suggest cleanliness is acceptable but undermined by upkeep problems.
Service
2.5
Staff are often called friendly and helpful and there are several praises for service (help with special requests, attentive breakfast service), but there are isolated reports of uncooperative or unresponsive staff which temper the overall service score.
Location
3.2
Consistently praised as a prime, central location with easy access to restaurants, shops and tourist spots; multiple reviews cite excellent convenience and views from balconies.
Room Quality
1
Numerous complaints about poor room condition and maintenance: broken locks and doors, cracked doors, lack of hot water in some rooms, TV not working — overall room quality is notably poor.
Amenities
1
Missing or faulty amenities reported: no elevator, no generator during power cuts, short kettle lead, TV not working, no milk for coffee and lack of some expected facilities — amenities are weak.
Value for Money
2.7
Many reviewers explicitly state the hotel offers good value for money and is a reasonable choice for Ella, although a few feel it is overpriced given the maintenance issues.
Food and Beverage
2.4
Breakfast is repeatedly praised (local options, good buffet, attentive service), though some guests found the breakfast limited on occasions and noted small issues (no milk, mosquito repellent needed).
Overall Experience
1
Mixed overall impressions: several perfect/exceptional stays but a noticeable share of guests experienced significant maintenance and service inconsistencies, resulting in a generally poor consolidated overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-06-26 00:39

Property Description

Luxurious Spa and Amenities

Indulge in relaxation at the full-service spa and enjoy complimentary Wi-Fi, a hair salon, and tour assistance.

Delicious Dining Options

Treat yourself to a meal at the onsite restaurant or opt for room service. Don't miss the daily complimentary local cuisine breakfast served each morning.

Convenient and Comfortable Stay

Stay connected with free wired and wireless internet, unwind with entertainment on flat-screen TVs, and revel in the rainfall showerheads and complimentary toiletries in the private bathrooms.

Immerse yourself in the beauty of Ella with a stay at Hotel City Grand Ella. Book now to experience luxury and comfort near Suwadivi Ayurveda Health Care.

Important information:

Take time to pamper yourself with a visit to the full-service spa. This hotel also features complimentary wireless internet access, a hair salon, and tour/ticket assistance.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

2
Based on 5 reviews
Cleanliness: 2.2
Service: 2.5
Location: 3.2
Room Quality: 1
Amenities: 1
Value for Money: 2.7
Food and Beverage: 2.4
Overall Experience: 1
P
Pauline • solo_traveller • fr
9
Pros:

Gentillesse du personnel
Petit déjeuner
Emplacement en plein centre

2026-07-25 • via Nuitee
I
Irene • solo_traveller • es
10
Hotel céntrico muy recomendado con nevera en la habitación
Pros:

El personal genial, nos esperaron hasta las 23 para el check in por retraso en el vuelo, cosa que es de agradecer. El desayuno abundante y está muy cerca de la calle principal repleta de restaurantes y servicios varios. Tiene nevera en la habitación que es un puntazo para tener agua fresquita en cualquier momento.

2026-07-25 • via Nuitee
A
Azzam • solo_traveller • mv
7
Pros:

Location was great. Staffs were very helpful.

2026-07-24 • via Nuitee
P
Prabodini Nisansala • couple • lk
6
2026-07-23 • via Nuitee
A
Albert • solo_traveller • ad
7
Pros:

Al lado de la estación de tren, en una calle dónde se aleja un poco del bullicio turístico. Habitación muy amplia y limpia. Desayuno muy bueno y abundante. El personal encantador.

Cons:

No funcionaba el ventilador de techo pero habían puesto dos de pie.

2026-07-22 • via Nuitee
N
Norbu27 • solo_traveller • hu
8
2026-07-19 • via Nuitee
W
Winter • solo_traveller • au
7
2026-07-18 • via Nuitee
L
Lakmi • extended_group • nz
10
2026-07-18 • via Nuitee
O
Olivia • solo_traveller • lk
9
Pros:

We had a lovely stay at The Hotel City Grand Ella.

Cons:

Wonderful location and great service

2026-07-18 • via Nuitee
Y
Yemki • couple • us
10
2026-07-17 • via Nuitee
P
Polly • extended_group • lk
8
Great location for a good price
Pros:

Basic room but clean and good value for money. Really great location if you want to be close to the Main Street. Staff were all super friendly and helpful.

Cons:

Breakfast was a little basic

2026-07-15 • via Nuitee
K
Kandeepan • extended_group • lk
6
Pros:

Location. Supportive staff.

Cons:

No A/C . Fans are not well maintained. Breakfast was not that great.

2026-07-15 • via Nuitee
S
Shanon • couple • th
10
2026-07-14 • via Nuitee
C
Callula • extended_group • au
5
Overall I was disappointed
Pros:

The staff were lovely & helpful.

Cons:

There was a leak above my room hitting the metal roof outside my window so I hardly slept 2 nights in a row.
The hallways were very dirty. The hotel didn’t look like the photos. It’s very run down.

2026-07-14 • via Nuitee
F
Fatima • solo_traveller • pk
8
2026-07-14 • via Nuitee
C
Christophe • solo_traveller • fr
7
Convenable pour un court séjour, mais un peu de rénovation ne ferait pas de mal.
Pros:

L emplacement (c est le point fort). Un des employés a été vraiment serviable et attentionné (il m a trouvé un ventilateur, en plus du plafonnier, car il faisait chaud en fin de journee), les autres étaient plus réservés. La vue sur le jardin avec le petit balcon était la bienvenue aussi.

Cons:

Le mobilier et les installations sont vieillots, voire dangereux (fils electriques au dessus du lavabo chambre 107), la télé ne fonctionnait pas, la connextion internet n etait pas toujours fluide en chambre, la salle de bain ne respirait pas la pureté absolue (pourtant avec fenetre grande ouverte), et le petit dejeuner etait passable sans plus (buffet mais pas un choix terrible).

2026-07-14 • via Nuitee
T
Taniya • couple • us
10
Pros:

Room was good cleaning was good 👍 breakfast is good and tasty 😋 ❤️

2026-07-13 • via Nuitee
R
Ross • couple • au
7
would stop again
Pros:

breakfast good but basic

Cons:

strange noises possibly from crop irrigation

2026-07-13 • via Nuitee
I
Iris • family_with_children • nl
9
Prima prijs kwaliteit verhouding.
Pros:

Locatie.
Super centraal en toch rustig.

Nette kamers.

2026-07-13 • via Nuitee
K
Khachik • family_with_children • us
8
Don’t expect anything crazy but for short stay it’s okay if you can handle humidity.
Pros:

The manager was great! He did everything to make sure our stay was good and I really appreciate his effort. He moved us to another room because of the issues of the first room. Garden view is beautiful and wifi was not bad. The breakfast was simple but tasty. The location is great right in the center of everything. The room did have hot water but it worked best at night.

Cons:

Honestly, they have a lot to improve starting with placing AC in the rooms. Our room was very humid and hard to sleep. Pillows and mattress were stiff. The first room had mold and many things were broken so we requested a room change. The girls at the front desk had a bit of an attitude but the manager was the best and after reviewing the room, he gave us another one but sadly the second room was very humid.

2026-07-13 • via Nuitee