Keles Hotel

Hotels
7.5 (129 reviews)
Palandoken Cad. No:4 , Rize , tr

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great service and hospitality
Exceptional breakfast
Cons:
Cleanliness issues
Dated building facilities

Categories

Cleanliness
4.89
Several comments indicated issues such as unclean rooms and poor bathroom hygiene.
Service
8.86
Staff showed genuine warmth and hospitality, making the experience memorable.
Location
8.4
The hotel is centrally located, providing easy access to key areas.
Room Quality
6.85
While the architecture has charm, the hotel feels dated with limitations.
Amenities
7.88
The breakfast offerings were exceptional and well-received.
Value for Money
6.84
Mixed feelings due to cleanliness issues relative to cost.
Food and Beverage
8.89
Homemade breads and butters at breakfast were exceptional.
Overall Experience
7.36
A combination of great services and significant cleanliness issues affected the overall stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 09:00

Property Description

Luxurious Accommodation

Keles Hotel, just a short stroll from Kultur Parki, offers elegant rooms equipped with modern amenities like TV, minibar, and air conditioning. Relax in comfort with a private bathroom featuring a hairdryer and shower or bath.

Exquisite Dining Experience

Indulge in a culinary journey at the hotel's à la carte restaurant, serving a delightful mix of local delicacies and international dishes. Start your day with a delicious buffet-style breakfast each morning.

Convenient Services and Location

Benefit from the 24-hour front desk, free Wi-Fi, and proximity to Sumela Monastery. With Trabzon Airport nearby, opt for the shuttle service for a hassle-free arrival. Additional conveniences include laundry, room service, and a safety deposit box.

Book your stay at Keles Hotel for a memorable and seamless experience.

Important information:

Please note that Keles Hotel does not accept bookings from non-married couples. All couples must present a valid marriage certificate upon check-in.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 12 years old stay for € 8 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for € 13 per person per night when using an existing bed.
    Adults stay for € 14 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 129 reviews
Cleanliness: 4.89
Service: 8.86
Location: 8.4
Room Quality: 6.85
Amenities: 7.88
Value for Money: 6.84
Food and Beverage: 8.89
Overall Experience: 7.36
O
Odabaşı • family_with_children • tr
10
2026-01-19 • via Nuitee
A
Aysel • extended_group • az
10
Pros:

KeleşOtel🌟Hizmet Kusursuz🤗Bizi çok iyi karşıladılar,Gülər yüzlü güzel hizmet gördük.Makbulə xanım və Yalçın bey anne-baba sıcaklığı ,şefkatı göstərdilər😍🥰Çok güzel İnsanlar😘😘

2026-01-19 • via Nuitee
B
Bahattin • family_with_children • de
1
Mein Aufenthalt war sehr schlecht.Ich war nicht zufrieden.
Pros:

Die Lage war Ok aber kein eigenes Parkpatz.Wenn wir unterwegs waren haben wir kein Parkplatz gefunden. Es

Cons:

Es war nicht sauber die Zimmer rochen nach Schimmel.

2026-01-19 • via Nuitee
N
Nawaf • couple • sa
1
2026-01-19 • via Nuitee
F
Fawzia • family_with_children • sa
5
Pros:

نظيف وقربه من من مول فورم

Cons:

الغرفه 3 اشخاص سرير لشخصين وسرير لشخص لم يكن 3 أسره والمكيف بعيد عن الأسره وضيق الغرفه ولم يكن هناك عزل للصوت خارج الغرفه والافطار محدود

2026-01-19 • via Nuitee
H
Hamza • family_with_children • tr
8
2026-01-19 • via Nuitee
B
Bilal • extended_group • ae
10
2025-10-03 • via Nuitee
S
Sultan • family_with_children • sa
4
2025-09-30 • via Nuitee
K
Koshianko • extended_group • jp
7
Heartfelt hospitality
Pros:

The hotel showed great flexibility in opening the breakfast buffet, which was thoughtful gesture. Their homemate breads and butters were truly exceptional. Above all, the staff extended genue warmth and hospitality that made the say memorable.

Cons:

The hotel building feels quite dated, and I imagine it must be challenging to maintain the facilities. While this added a certain charm, it also came with noticeable limitations.

2025-09-30 • via Nuitee
A
Ahmed • family_with_children • om
7
2025-08-24 • via Nuitee
M
Malik Muhammed Abubakr • solo_traveller • pk
10
2025-08-23 • via Nuitee
J
Janette • family_with_children • at
4
Pros:

Das Personal und die Lage

Cons:

Sauberkeit

2025-08-21 • via Nuitee
M
MOHAMMED • family_with_children • sa
8
Pros:

الموقع وسط السنتر والموظفين خدومين

Cons:

لايوجد مواقف وإنما المواقف في وسط الشارع

2025-08-18 • via Nuitee
E
EMRE • extended_group • jp
7
2025-08-13 • via Nuitee
K
Kemal • couple • tr
7
Şehir merkezinde ortalama bir konaklama…
Pros:

Otel çok merkezi bir yerde, çalışanlar güler yüzlü ve kahvaltı inanılmaz zengindi bunlar güzel yanları

Cons:

Otelin asansörü çok dar 2 kişi ve bavullar ile binmek çok zor hale geliyor, bir otel de böyle küçük bir asansörün olması düşünülemez bence hemen değiştirilmeli. Banyo temiz değildi. Gelir gelmez duş almak istedim banyo zemininde kocaman bir tutam sarı kadın saçı vardı. Klozet falan temizlenmiş ama banyo duvarları çok pisti. Temizlik üstün körü yapılmıştı. Otel dışardan ve iç dekorasyonuyla oldukça şık duruyor o yüzden böyle bir otele yakışmadı temizlik . Temizlikçiyi acilen değiştirmeliler.

2025-08-12 • via Nuitee
M
M • family with young children • za
8
Very good
Pros:

The very friendly and helpfull staff. We even received a plate full of delicious watermelon and biscuits to welcome us. They drop us of at the bus station on our last day. Everythin we need for our stay.

Cons:

The hotel needs a little bit of tender loving care

2025-07-09 • via Nuitee
B
Brooke • young couple • au
10
My husband and I loved this hotel. The staff were so welcoming they gave us complementry watermelon on arrival.
Pros:

The staff were welcoming, the room was so big and very clean. The buffet breakfast was amazing, so many options!

Cons:

Nothing

2025-07-06 • via Nuitee
F
Faisal • family with young children • om
4
Disappointing
Pros:

Staff was very nice.Price with services is good

Cons:

The bathroom was not clean, including the sink, which was dirty. Even the floor felt sticky

2025-06-15 • via Nuitee
C
Captain • family with young children • gb
10
Exceptional
2025-06-11 • via Nuitee
A
Aljamal • family with young children • jo
5
Passable
2025-06-09 • via Nuitee