Bay Hotel

Hotels
4.9 (307 reviews)
128 Jones Street , San Francisco , us

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Children allowed

Facilities

Non-smoking rooms
Luggage storage
Express check-in/check-out
Non-smoking throughout
Private check-in/check-out
Coffee Shop on site
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Close to venue
Low cost for location
Cons:
Dirty conditions
Unsafe environment
Untrustworthy staff

Categories

Cleanliness
2.54
Numerous reviews indicated dirty conditions and unclean rooms.
Service
6.01
Some guests experienced poor service, while others noted decent interactions with staff.
Location
6.55
Location is close to downtown but has issues with safety due to proximity to homeless individuals.
Room Quality
3.5
Guests reported that rooms were in dire condition with a heavy smoke smell.
Amenities
5.53
Basic amenities were lacking, such as AC and breakfast.
Value for Money
5.49
Pricing is low for downtown, but value diminishes due to conditions.
Food and Beverage
5.54
Breakfast was advertised but not available, impacting overall food experience.
Overall Experience
4.01
Many customers had a very negative experience and would not recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:21

Property Description

Convenient Location
Located in the heart of San Francisco's Tenderloin district, Bay Hotel is just a stone's throw away from major attractions like Union Square and Moscone Center. With the city center within walking distance, guests can easily immerse themselves in the vibrant atmosphere of San Francisco.

Comfortable Rooms
Each 2-star room at Bay Hotel is thoughtfully furnished with a desk, flat-screen TV, and cozy bed linens. Whether you're traveling for business or leisure, our rooms provide a comfortable retreat after a day of exploring the city.

Nearby Landmarks
Explore iconic landmarks such as Ghirardelli Square and Oracle Park, located just a short distance from the hotel. For travelers flying in, the convenience of being only 20 km from San Francisco International Airport makes Bay Hotel a perfect choice for your stay.

Ready to experience San Francisco from the heart of the action? Book your stay at Bay Hotel now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

4.9
Based on 307 reviews
Cleanliness: 2.54
Service: 6.01
Location: 6.55
Room Quality: 3.5
Amenities: 5.53
Value for Money: 5.49
Food and Beverage: 5.54
Overall Experience: 4.01
E
Edward • couple • us
1
horrible
Pros:

We did not stay at this location and we are being charged by booking - booking.com should protect the consumer

Cons:

Homeless people in lobby and blocking door, gunshot holes in the wall, wet dog smell throughout hotel, clogged plumbing with standing dirty water other than tha it was awesome. .... get this hotel out of your inventory and give me my refund

2026-02-10 • via Nuitee
A
Arkydia • couple • us
8
2026-01-27 • via Nuitee
G
guillen • family_with_children • us
10
Pros:

Todo ordenado limpio y cómodo

Cons:

A veces hay un poco de ruido afuera pero todo lo de mas muy bien

2026-01-21 • via Nuitee
P
Paula • couple • us
1
Horrible
Cons:

Nos tuvimos que ir y booking ni el hotel se hicieron responsables, estab sucio, olía mal, el suelo pegajoso , las sábanas sucias y había muchas personas en la calle a fuera, y se quedaron con nuestro dinero , nonos lo reembolsaron

2026-01-19 • via Nuitee
C
Cyril • solo_traveller • ch
3
Never again!
Cons:

if “crap” would have been an hotel, it could have been this one.
Don't trust the pictures ; trust the comments!

2026-01-19 • via Nuitee
T
Taylor • couple • us
1
Horrific and it’s not even over yet.
Pros:

Ummm…

Cons:

Wouldn’t know where to start.

2025-12-21 • via Nuitee
M
Marina • couple • us
1
We did not stay the night.
Pros:

Close to venue we were going to

Cons:

Everything was dirty. Our bed spread had holes and stains on it. Everything smelled like smoke and was dirty. Fridge was falling apart and the standing fan was dusty. Nothing was clean.

2025-12-07 • via Nuitee
C
Cyril • solo_traveller • ch
3
2025-10-19 • via Nuitee
T
Tim • solo_traveller • us
2
2025-10-14 • via Nuitee
W
wyatt • solo_traveller • us
10
Perfect
Pros:

Security of the building

Cons:

The outside

2025-10-06 • via Nuitee
C
collin • extended_group • fr
1
Ignoble
Pros:

Rien

Cons:

Rien n’allait, les cracksheads venait dans l’hôtel , on a été réveillé par l’un d’eux qui frappait à la porte, endroit insalubre aucune sécurité Hotel à éviter au maximum

2025-10-03 • via Nuitee
V
Vardan
2
Pros:

Both hotel and expedia are terrible. I've been charged twice and hotel told me to contact expedia and expedia told me to contact hotel. After all expedia told me go and pay hotel directly and next morning I will get refunded from expedia. Next day expedia wrote me that it is non refundable and they kept my money. Avoid both expedia and this hotel as they both are terrible. 0 stars

2025-09-27 • via Nuitee
B
Bousaad
2
Pros:

Terrible

2025-09-26 • via Nuitee
R
Ronald
2
Bay Hotel is a travesty and refuse to refund
Pros:

I didn’t check in I was afraid I would get rob also there was homeless and vagrant drug users right in front of the hotel and in lobby I called hotels.com immediately the agent attempted to get my refund but the person at the Bay Hotel refused and also claimed there was no homeless or drug users in front of the property and said for the hotels.com agent to contact the manager at Bay Hotel the following morning I will load pics and video below and I’m also waiting for response from Hotels.com about this horrible situation

2025-09-20 • via Nuitee
S
sonny
4
Pros:

This place is in tenderloin and a lot of homeless hangs around right at front. While i survived, i realized i should have read the reviews. It’s a relatively inexpensive place. Next to Bart train so that’s why I got it. But the location and surrounding really sucks. The room smells and the bed has blood stains… get what you pay for… would not recommend.

2025-09-20 • via Nuitee
A
Applejane
4
Pros:

The bed sheets had stain and the bathrooms are unclean. Not safe since the homeless are right outside

2025-09-15 • via Nuitee
J
Jessica • family_with_children
8
Pros:

Please please please give this place a chance! The family that owns this is absolutely amazing, and they do the best they can to keep the street outside clean and the guests comfortable. Knowing everything I know, I would stay here again, no doubt!

2025-09-15 • via Nuitee
I
Ian • partner
2
Pros:

This place isn't for the faint of heart. The sidewalk right in front of the hotel is full of homeless people, and a lot of them were actively doing drugs whenever I walked by. When I first approached, one of the people on the street actively started insulting me and calling me slurs, which was scary because the front door of this hotel is normally locked so I had to wait to be let in.
The room itself was dire. We had a single window facing an interior space, which I thought would be nice to avoid the street noise, but it actually made the room unbearably hot even though it was *cold* outside. Running the provided fan didn't help. It also had a really heavy smoke smell for a smoke free room that actually made my eyes burn a little.
The bathroom seemed clean enough. The bed's sheets had a bunch of threads popping out and were thin, but there weren't bed bugs. The man at the front desk was nice. I did, however, end up getting a different hotel over by the Marina. I've done cheap hotels, but this was too much for me.

2025-09-13 • via Nuitee
V
Verified traveler
2
This place was my last option for the night don’t.
Pros:

Honestly, the place felt unsafe and poorly run from the start. The front desk clerk told me their machine was “broken” and tried to get me to go grab cash from an ATM for the deposit. When I came back, he suddenly had “no rooms left” and didn’t even remember my situation clearly. To top it off, the cash deposit had magically gone up by $20. Total scammy vibes, not trustworthy at all.

2025-09-06 • via Nuitee
E
Edwin • partner
4
Pros:

Didn’t have ac or breakfast and dirty towels

2025-08-24 • via Nuitee