Bay Hotel

Hotels
4.9 (309 reviews)
128 Jones Street , San Francisco , us

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Children allowed

Facilities

Non-smoking rooms
Luggage storage
Express check-in/check-out
Non-smoking throughout
Private check-in/check-out
Coffee Shop on site
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Close to venue
Low cost for location
Cons:
Dirty conditions
Unsafe environment
Untrustworthy staff

Categories

Cleanliness
2.54
Numerous reviews indicated dirty conditions and unclean rooms.
Service
6.01
Some guests experienced poor service, while others noted decent interactions with staff.
Location
6.55
Location is close to downtown but has issues with safety due to proximity to homeless individuals.
Room Quality
3.5
Guests reported that rooms were in dire condition with a heavy smoke smell.
Amenities
5.53
Basic amenities were lacking, such as AC and breakfast.
Value for Money
5.49
Pricing is low for downtown, but value diminishes due to conditions.
Food and Beverage
5.54
Breakfast was advertised but not available, impacting overall food experience.
Overall Experience
4.01
Many customers had a very negative experience and would not recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-18 13:21

Property Description

Convenient Location
Located in the heart of San Francisco's Tenderloin district, Bay Hotel is just a stone's throw away from major attractions like Union Square and Moscone Center. With the city center within walking distance, guests can easily immerse themselves in the vibrant atmosphere of San Francisco.

Comfortable Rooms
Each 2-star room at Bay Hotel is thoughtfully furnished with a desk, flat-screen TV, and cozy bed linens. Whether you're traveling for business or leisure, our rooms provide a comfortable retreat after a day of exploring the city.

Nearby Landmarks
Explore iconic landmarks such as Ghirardelli Square and Oracle Park, located just a short distance from the hotel. For travelers flying in, the convenience of being only 20 km from San Francisco International Airport makes Bay Hotel a perfect choice for your stay.

Ready to experience San Francisco from the heart of the action? Book your stay at Bay Hotel now!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

4.9
Based on 309 reviews
Cleanliness: 2.54
Service: 6.01
Location: 6.55
Room Quality: 3.5
Amenities: 5.53
Value for Money: 5.49
Food and Beverage: 5.54
Overall Experience: 4.01
M
Moises • couple • us
1
Cons:

think I should get a full refund or I'm going to get a lawyer because the way I got treated at that hotel was horrible and I was harassed and then he was turning to threatening me to come into my room forcibly he tried to force himself into my room if you guys don't believe me just look at the cameras and I am going to get legal help for this this is bullshit and the cameras don't lie so so expect you guys to get back at me as soon as possiblel .

2026-04-08 • via Nuitee
B
Bfreidiii • solo_traveller • us
3
2026-04-05 • via Nuitee
A
Adora • family_with_children • us
4
Bay
Pros:

It had a bed

Cons:

I couldn't take a shower, the water was cold. The furniture had graffiti on, the wiring was exposed.

2026-03-29 • via Nuitee
E
Emine Nur • couple • us
1
2026-03-28 • via Nuitee
R
Ricardo • solo_traveller • pe
1
De terror
Cons:

Limpieza, el colchón y las sábanas estaban asquerosas

2026-03-28 • via Nuitee
J
Jasper • couple • us
1
2026-03-24 • via Nuitee
P
Paul • solo_traveller • us
10
Very good staying no problems
Pros:

Friendly people

Cons:

None

2026-03-20 • via Nuitee
N
Noyan • couple • us
1
Bad
Pros:

Bad

Cons:

Bad

2026-03-15 • via Nuitee
V
Vyacheslav • solo_traveller • ua
3
Pros:

Reasonable price

Cons:

It was very hot in the room, and my neighbor on the floor listened to cartoons all night. There was no sound insulation. I can't relax or sleep at all.

2026-03-13 • via Nuitee
P
Penate • couple • us
10
2026-03-07 • via Nuitee
E
Edward • couple • us
1
horrible
Pros:

We did not stay at this location and we are being charged by booking - booking.com should protect the consumer

Cons:

Homeless people in lobby and blocking door, gunshot holes in the wall, wet dog smell throughout hotel, clogged plumbing with standing dirty water other than tha it was awesome. .... get this hotel out of your inventory and give me my refund

2026-02-10 • via Nuitee
A
Arkydia • couple • us
8
2026-01-27 • via Nuitee
G
guillen • family_with_children • us
10
Pros:

Todo ordenado limpio y cómodo

Cons:

A veces hay un poco de ruido afuera pero todo lo de mas muy bien

2026-01-21 • via Nuitee
P
Paula • couple • us
1
Horrible
Cons:

Nos tuvimos que ir y booking ni el hotel se hicieron responsables, estab sucio, olía mal, el suelo pegajoso , las sábanas sucias y había muchas personas en la calle a fuera, y se quedaron con nuestro dinero , nonos lo reembolsaron

2026-01-19 • via Nuitee
C
Cyril • solo_traveller • ch
3
Never again!
Cons:

if “crap” would have been an hotel, it could have been this one.
Don't trust the pictures ; trust the comments!

2026-01-19 • via Nuitee
T
Taylor • couple • us
1
Horrific and it’s not even over yet.
Pros:

Ummm…

Cons:

Wouldn’t know where to start.

2025-12-21 • via Nuitee
M
Marina • couple • us
1
We did not stay the night.
Pros:

Close to venue we were going to

Cons:

Everything was dirty. Our bed spread had holes and stains on it. Everything smelled like smoke and was dirty. Fridge was falling apart and the standing fan was dusty. Nothing was clean.

2025-12-07 • via Nuitee
C
Cyril • solo_traveller • ch
3
2025-10-19 • via Nuitee
T
Tim • solo_traveller • us
2
2025-10-14 • via Nuitee
W
wyatt • solo_traveller • us
10
Perfect
Pros:

Security of the building

Cons:

The outside

2025-10-06 • via Nuitee