Bay Hotel

The tv was so small and so far away from the bed hard to see it and room I had to clean was not very clean at sll

There was no bathroom, there was blood on the walls and ceiling, the window was bolted open, it was so dirty, even the sheets were disgusting, the headboard waa crooked dirty and falling down, no parking, wen I got there I saw the room, and immediately asked for a refund, the front desk told me I had to contact booking.com and so I did and they told me to wait for a call back which I did, and then they told me they couldn't do anything it was up to the hotel to refund me the money. I then went back to the office and told them and they said since it had been an hour i was stuck with the room or I had to call booking.com. it was the worst customer service I will never use booking.com or the bay hotel again!

It was a shit hole. Writing, holes all over the walls. Splatters of unknown liquids on the walls, the vent hanging for dear life from the ceiling, horrible AC, cigarette burns in the blankets, mold all over the shower, windows hardly open and flies everywhere, no soap or towels to shower with.

The conditions were terrible. The paint was coming off, there were stains everywhere, the TV didn’t work, some light switches wouldn’t work, there were foul odors, and things were falling apart. The only good thing was the front desk person who was nice but the conditions of the room were appalling.

My experience with this hotel was extremely disappointing from start to finish.

Prior to arrival, I advised the property that I would be arriving early to drop off my luggage. When I arrived around 10am, I was met by a staff member who appeared unhappy and unwelcoming who had just woken up. My bags were stored in what appeared to be a personal bedroom, which immediately raised concerns about the security of my belongings.

When I returned later to check in, I asked whether I could leave my bags for approximately one hour after checkout the following day and was told there would be a $40 charge. This had not been mentioned previously, and when I questioned it, the response felt defensive rather than helpful.

After feeling uneasy due to the service and also being uncomfortably greeted by two men wearing balaclavas as they were passing me to go upstairs to their room, I requested to briefly view the room before completing check-in and was refused. When I asked for Wi-Fi access so I could review my booking details, this was also denied. I was then told that unless I paid the full room fee immediately, the conversation would not continue.

As a result of the overall interaction, feeling unsafe, poor communication, and lack of customer service, I no longer felt comfortable staying at the property and chose not to proceed with the booking.

What has been most disappointing is what happened afterwards. I sent multiple emails outlining my concerns and requesting that the cancellation fee be reviewed. These emails were ignored, no acknowledgement was provided, and no attempt was made to address or resolve the issues raised. Despite this, I was charged the full cancellation fee.

Everyone has bad days, but the complete lack of communication and unwillingness to address a genuine customer complaint has left me feeling extremely dissatisfied. Unfortunately, based on my experience, I would not recommend this property.

The room smelled like weed and old urine. Dried up blood on the floor, the smell gave me a headache so I left. I wasn’t expecting great but certainly NOT this.

Everything

Everything, it was an awefull experience, you can read all the details here: I didn't like it at all. The service was terrible, and the room was filthy. There were other people's hairs on the shower wall, the sheets were torn and stained, there were huge cobwebs on the walls, holes in the walls, and you could hear everything, even a homeless person sleeping in the hallway. We went down to complain, and they told us to change rooms. The one they gave us was even worse, with cigarette burns in the bedspread. They said they would talk to Booking.com, accept our complaint, and refund our money, but as soon as we left, they told Booking.com they weren't going to refund us anything. The solution they offered, besides changing rooms, was for us to leave the hotel at 11 p.m., on a street full of homeless people.

The room was a bit dirty and the fire alarm was removed. While I had a wondow it was a view of the adjacent building with now way to the street, almost like the building next to it was built after and they squeezed it next to that building.

This was my second time staying here and the first time was better. They say there is breakfast, there isn't, the pictures are of only 1 nice room, most rooms look nothing like it. The first time was pretty quiet and easy to sleep, this time some of the other guests would blast music at like 2 in the morning making it hard to sleep. There are a lot of homeless people that stay around that area too so if you are gonna be out late, take ride share or walk in a group.

Un hombre le mostró sus partes íntimas a mi esposa. En la escalera había caca humana, vómito y mucha suciedad. Habia personas drogadas a los gritos. Tuvimos que irnos del hotel.

think I should get a full refund or I'm going to get a lawyer because the way I got treated at that hotel was horrible and I was harassed and then he was turning to threatening me to come into my room forcibly he tried to force himself into my room if you guys don't believe me just look at the cameras and I am going to get legal help for this this is bullshit and the cameras don't lie so so expect you guys to get back at me as soon as possiblel .

I couldn't take a shower, the water was cold. The furniture had graffiti on, the wiring was exposed.

Limpieza, el colchón y las sábanas estaban asquerosas

None

Bad