Hotel Encuentro del Viajero

Hotels
8.7 (77 reviews)
Calle principal, Callejón Santa Elena, Panajachel. , Panajachel , gt

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Children allowed

Facilities

Non-smoking rooms
Terrace
Family rooms
Luggage storage
Tour desk
Shuttle service (additional charge)
Shared kitchen
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Cons:
Noise from nearby music and parties
Limited electrical outlets

Categories

Cleanliness
8.13
Clean rooms as mentioned in multiple reviews, but some concerns about noise could affect the perception of cleanliness.
Service
9.1
Staff were described as awesome and friendly, providing a great level of service.
Location
9.14
Great location within walking distance of town and boats, which is a significant advantage.
Room Quality
8.59
Room quality varied; large triple room mentioned but some basic accommodations discussed.
Amenities
8.62
Amenities like a nice roof terrace and kitchen noted, but further details could improve perception.
Value for Money
8.58
Good value considering the location and amenities provided, standard for this hotel tier.
Food and Beverage
8.63
No specific comments on food and beverage, assumed to be standard quality for this hotel tier.
Overall Experience
8.8
Overall positive experience with some minor issues, but generally favorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:31

Property Description

Welcome to Hotel El Viajero, your cozy retreat in Panajachel!

Luxurious Rooms: Each room at Hotel El Viajero features a TV for your entertainment and a private bathroom for your comfort.

Exceptional Service: Our 24-hour front desk is always at your service, ensuring a seamless and pleasant stay throughout.

Explore with Ease: Take advantage of our bike hire service to explore the beautiful surroundings of Panajachel effortlessly.

Book now at Hotel El Viajero and experience a delightful stay filled with comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for GTQ 80 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 77 reviews
Cleanliness: 8.13
Service: 9.1
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 8.63
Overall Experience: 8.8
R
Rochelle • family_with_children • ca
8
Tidy good value place for one night stay. A bit noisy.
Pros:

Neat, tidy and affordable

Cons:

Weirdly there were no plug ins in our room.

2026-04-08 • via Nuitee
I
Indira • couple • pa
10
Pros:

Hay agua caliente, sus camas muy cómodas y la atención de la señora muy bien.

2026-04-04 • via Nuitee
A
Amitai • solo_traveller • ca
10
Recommend
Pros:

A small, colorful and quiet hotel located close to the center .
They kept my suitcase safe when I went to San Pedro for few days

2026-04-02 • via Nuitee
O
Ovando • solo_traveller • gt
7
2026-03-31 • via Nuitee
K
Karen • couple • co
10
Pros:

Excelente ubicación.

2026-03-30 • via Nuitee
P
Patricia • couple • be
8
Pros:

Goed gelegen, vriendelijk personeel, nette kamer, keuken waar je zelf iets kunt koken of opwarmen.

2026-03-30 • via Nuitee
S
Sebastian • extended_group • de
7
Pros:

There are two shared kitchens and two terraces to hang out.

Cons:

Only two power outlets in the whole room. They were both in use (fan and TV) and in a bad location (close to the ceiling).
Also, this may not be the hotel's fault, but during our first night an alarm clock went off at 4 o'clock in another room and kept going for 1 hour. There's no soundproofing so you hear everything going on in the hotel.

2026-03-27 • via Nuitee
G
Gwen • solo_traveller • gt
10
Pros:

A short walk from the main tourist area, which was nice because it was quiet. The room, the shared patio areas snd common kitchen were all very clean.

2026-03-27 • via Nuitee
J
Jean Carlos • couple • ec
7
Cons:

Las sábanas de las camas no estaban en buen estado, la ducha no siempre calentaba el agua y los utensilios de la cocina no estaban en buenas condiciones

2026-03-24 • via Nuitee
J
Juan Carlos • couple • es
9
Pros:

La decoración y la habitación, grande y cómoda

2026-03-23 • via Nuitee
M
Makenna • couple • us
10
Amazing staff and accommodations!
Pros:

The staff was extremely kind and helpful, and the room was exactly as described in the booking! Shower had hot water and good water pressure

Cons:

The property is in an alley a bit off the beaten path, but we didn’t feel unsafe when walking

2026-03-20 • via Nuitee
M
Monika • solo_traveller • pl
8
Pros:

Dobra lokalizacja, bardzo miła obsługa. Czysto.

2026-03-19 • via Nuitee
E
elisa • couple • it
9
Un soggiorno colorato
Pros:

Stanze accoglienti silenziose e molto colorate....pulite,vicine al centro..,Personale gentile. .Durante il soggiorno hanno cambiato la biancheria e le tovaglie.

Cons:

Tutto bene

2026-03-18 • via Nuitee
R
Raul • solo_traveller • cl
10
2026-03-09 • via Nuitee
S
Schneider • couple • us
10
Pros:

Beautiful hotel, great location

2026-03-06 • via Nuitee
T
Tan-Ni • couple • tw
7
Pros:

地點很方便，距離主街很近。

Cons:

夜晚風大時四週房屋會有許多噪音，很像颱風過境，很難入睡。可能是週末的原因，附近店家音樂一直到晚上十一點都很大聲。有廚房，但鍋具都很舊，有許多刮痕。

2026-03-06 • via Nuitee
D
Dormarie • couple • us
5
Rooms need to be dusted
Pros:

Furniture, fan was very dusty.

Cons:

No breakfast included

2026-03-05 • via Nuitee
P
PETER • couple • fr
9
Pros:

Très bon rapport qualité prix pour une nuit de transit. La chambre est vraiment grande et propre, la douche chaude avec pression.
Préférez les chambres au deuxième, avec grande terrasse, on y est très bien.

2026-03-03 • via Nuitee
R
Roman • couple • pl
10
Pros:

Polecam ten hotel, bardzo miły personel, mówią po angielsku, czysto, wygodne łóżko , gorąca woda, bardzo dobry wifi, piękny widok

2026-02-27 • via Nuitee
J
Jeanne • solo_traveller • us
9
Pros:

Friendly staff, great location and great value.

2026-02-26 • via Nuitee