Hotel Encuentro del Viajero

Hotels
8.7 (77 reviews)
Calle principal, Callejón Santa Elena, Panajachel. , Panajachel , gt

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Children allowed

Facilities

Non-smoking rooms
Terrace
Family rooms
Luggage storage
Tour desk
Shuttle service (additional charge)
Shared kitchen
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Cons:
Noise from nearby music and parties
Limited electrical outlets

Categories

Cleanliness
8.13
Clean rooms as mentioned in multiple reviews, but some concerns about noise could affect the perception of cleanliness.
Service
9.1
Staff were described as awesome and friendly, providing a great level of service.
Location
9.14
Great location within walking distance of town and boats, which is a significant advantage.
Room Quality
8.59
Room quality varied; large triple room mentioned but some basic accommodations discussed.
Amenities
8.62
Amenities like a nice roof terrace and kitchen noted, but further details could improve perception.
Value for Money
8.58
Good value considering the location and amenities provided, standard for this hotel tier.
Food and Beverage
8.63
No specific comments on food and beverage, assumed to be standard quality for this hotel tier.
Overall Experience
8.8
Overall positive experience with some minor issues, but generally favorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:31

Property Description

Welcome to Hotel El Viajero, your cozy retreat in Panajachel!

Luxurious Rooms: Each room at Hotel El Viajero features a TV for your entertainment and a private bathroom for your comfort.

Exceptional Service: Our 24-hour front desk is always at your service, ensuring a seamless and pleasant stay throughout.

Explore with Ease: Take advantage of our bike hire service to explore the beautiful surroundings of Panajachel effortlessly.

Book now at Hotel El Viajero and experience a delightful stay filled with comfort and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:30 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 15 years old stay for GTQ 80 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 77 reviews
Cleanliness: 8.13
Service: 9.1
Location: 9.14
Room Quality: 8.59
Amenities: 8.62
Value for Money: 8.58
Food and Beverage: 8.63
Overall Experience: 8.8
J
Jimmy • couple • dk
7
2026-02-13 • via Nuitee
A
Alejandro Raimundo • couple • sv
7
2026-01-27 • via Nuitee
J
John • solo_traveller • gb
9
Pros:

Comfortable room, where everything worked as it should including nice hot shower. Excellent location, although this became somewhat of a double edged sword. Friendly owner and staff.

Cons:

The central location meant there was a lot of late night noise from the nearby clubs and bars.

2026-01-27 • via Nuitee
E
Elizabeth • couple • us
6
Pros:

There was a nice outdoors sitting area. The location was good. There was also a kitchen if you wanted to use it.

Cons:

I didn't feel all that comfortable there. It was kind of junky. Beds were okay, but I would not return there.

2026-01-26 • via Nuitee
A
ANDRES MAYORGA RIVEROS • extended_group • co
5
2026-01-25 • via Nuitee
K
Karin • couple • nl
10
Pros:

Zeer vriendelijk ontvangen. Knus en gezellig hotel.
Rustig gelegen maar vlakbij het centrum.

Een echte aanrader!

Cons:

-

2026-01-24 • via Nuitee
C
Cyntia Helena das Neves • couple • br
9
Pros:

Excelente localização, pertinho da rua Santander, onde estão localizados restaurantes e artesanato. Os funcionários são muito cordiais . O quarto é amplo e um maravilhoso chuveiro com água quente.

2026-01-24 • via Nuitee
A
Anja • couple • nl
8
Pros:

Rustig gelegen. Heerlijke bedden en een fijn terras.

2026-01-20 • via Nuitee
G
Garry • solo_traveller • ca
8
2026-01-19 • via Nuitee
B
Bethan • couple • gb
8
A good option off the main drag.
Pros:

Very cute decor. The roof terrace and kitchen were great and the staff were friendly and helpful.

Cons:

The water in our shower on the top floor was cold. The toilet bin in our bathroom wasn’t emptied during our stay. There was a loose corrugated tin sheeting on the roof which made a huge noise in the wind and kept us awake at night.

2026-01-19 • via Nuitee
J
Juan Felipe • couple • co
8
Mucha amabilidad
Pros:

La amabilidad del personal fue insuperable y bastante mejor a lo que encontramos en otros hospedajes de Guatemala. Nos ayudaron a lavar nuestra ropa sucia y las personas que atienden siempre muy pendientes para ver cómo hacían nuestra instancia más agradable.

Cons:

Los colchones de las camas no son los mejores, pero tampoco es algo tan grave.

2026-01-13 • via Nuitee
A
Ashanya • couple • gb
9
Pros:

The hotel is in a very central location, just at the top of Calle Santander, but tucked away on a small backstreet/alley so nice and quiet. Lovely terraces full of plants where you can sit and eat or hang out and decent communal kitchen with free drinking water.

The room was a good size and bathroom had great, hot shower. Staff were also wonderful and helpful. Check in was very easy.

Cons:

Only issue was the mattress wasn’t the most comfortable. Also, the shower was quite slow draining.

2026-01-12 • via Nuitee
E
Elske • couple • nl
10
Pros:

Great location, hot shower, friendly staff.

2026-01-10 • via Nuitee
L
Line Grønning • couple • dk
8
2026-01-10 • via Nuitee
L
Ludwig • couple • de
8
2026-01-07 • via Nuitee
C
Chacon • extended_group • cr
10
2026-01-06 • via Nuitee
C
Christophe0118 • couple • ca
7
Basic.
Pros:

The location is centric yet far enough to get a decent night's sleep with little noise. Staff is helpful with local info.

Cons:

Very basic room, no hot water. I waited 10 minutes for it.. Good for 1 night.

2026-01-05 • via Nuitee
J
Julio • couple • gt
10
2026-01-04 • via Nuitee
P
Paul • couple • gb
8
Comfortable and colourful. Would recommend.
Pros:

Great location, friendly staff and two outdoor terraces.
The room was clean and tidy and the shower was fantastic - hot water AND good pressure!!
Loved all the wall murals.

Cons:

The kitchen was useful, due to the availability of drinking water and a fridge, but it was only very basic. Not equipped for cooking.

2026-01-03 • via Nuitee
L
Lina Marcela • family_with_children • co
10
Lugar agradable y cerca de todo
Pros:

Cerca de la calle principal y del embarcadero, facilidad para conseguir cosas. Tiene una terraza muy bonita y agradable y cocina, cuenta con todo lo que se necesita para una buena estadía.

2026-01-02 • via Nuitee