Crown Legacy Hotel

The bathtub at room 401 is a safety hazard. it’s hard to get in and out of the tub and water spill through the tub edges. No flash guards!

1. Few breakfast selection. Some of the food are not that hot anymore.

2. We checked in late, but still, the room wasn't ready and we had to wait for almost an hour before we can check in.

But overall, it was okay.

It was a beautiful hotel, yet the service was dreadful. It was Christmas eve when we booked a room and we haven't eaten anything yet. Luckily they had their own on demand food service. Ordered food at 6pm, it's 9pm and still no food served to the room. Left us searching restaurants in the middle of the night outside the hotel. And given that it was Christmas eve, most chains and restaurants were closing early. Also they said they had fiber internet, we can't even connect to the goddamn internet. We had to call the concierge multiple times which always replied "we'll reset it and then connect after a couple minutes". Guess what, still can't connect. And the morning breakfast? They had a buffet, sure. But they lacked variety and the food was bad, sunny side-ups were drenched in oil, no deserts, etc. Really wouldn't recommend staying here, you'll be better off booking a transient.

Clean and very near to everything

we don't have problem about staff, they are so helpful
and polite．What I concern about is the water,

Poor services staff.

Bad service and housekeeping. The hotel looks good outside. The rooms are big and the bed are comfortable. But the bathroom is not so clean and was not cleaned on our second day stay. No new towels and toiletries, too. But they replaced us with a new roll of tissue and the trash was brought down. The coffee and the bottles of water were also not replenished. The service also in Bonjour Restaurant was terrible. We asked them first if we can be reserved for dinner and they said yes. But dinnertime come, no one from the several waiters wanted to approach us to tell us that they are closing or to get our orders. We were given a soup without spoon and fork. I will not recommend this hotel to any of my friends.

Nice well located property in Baguio City center. The only minus point is that there is no shower mat in any of the four rooms that I reserved. My 91 year old mother almost slipped while taking a shower. I suggest that they should look into this safety aspect to prevent potential accident/ injury to customers. Overall, the hotel is highly recommended.

The staff are very friendly and very very helpful always ready to serve with genuine smiles.
After a long hour drive we look forward to relax but soon as we arrived, the lobby was chaotic. The hotel is old, mattress every hallway floor. Poor breakfast, restaurant staff was lazy to clean up buffet area.

Friendly staffs
Convenient and easy access to everything

Property is run down, cracks in the walls and ceilings, water leak stains on the ceilings, wallcoverings peeling off the walls, loose floor tiles, broken shower doors, only one electric outlet in the room. Minimal amenities, no minibar as advertised. This property does not deserve three star rating!

Liked the staff. They’re quite friendly. What i dont like is physical arragement of furniture in Lobby. The rooms are dark because of full curtains ceiling to floor

The shower is not working properly and the bathroom is not that clean.. the cignal tv is not clear we have to call twice the staff to fixed it, the bed is not that clean.. for sure i will not recommend this hotel! the staff in the breakfast buffet area is not accommodating!!they just chating around!

Strategic location with 24 hours Staff help when needed.

Our experiences was great. The staffs are very friendly. I want to come back and book again in our next vacation.

Good place to stay, very accommodating staffs.

Just adequate. No more no less. Will I go back again - most likely not. Breakfast ok. Room wifi was ok - performance wasn't the best.The day before I was planning to checkout, the toilet had blocked up. I informed the front desk at 6:30 am and when I got back at 10pm nothing had been done.

This is an awful hotel and it should be 1star I don’t understand why it got a 3 stars. Non of the staff even offers to help you carry your luggage and greats you.

The food at their cafe is cheaper compared to other hotel my daughters like their smoothies also super cheap. Spacious room huge for a superior, I love the space like a playground for my daughter
But every time we go bag to are room it can’t be opened by the key card and every time we ordered we have to say our room number or else it will be delivered to another room
It only appeared on their system 1room booking instead of 2 so I have to call expedia to solve the isaue

Recommendable