Radisson Hotel Muscat Panorama

Prakash is a very humble person and good personality with helping guest.

Staff is overall quick in rwsponse a very friendly environment in this place.

The breakfast was really disappointing, the food seemed reheated from several days before, the rooms were not clean enough. The ‘executive lounge’ access, what was this? I have never experienced anything so poor. Such a con. The phone in our room was not working, no instructions with the safe, the aircon dis not shift from the temperature it was on.

FORMAL LEGAL COMPLAINT – MUSCAT, SULTANATE OF OMAN
To the attention of the relevant authorities of the Sultanate of Oman,
I hereby submit this formal legal complaint regarding the accommodation services provided by the hotel where I stayed in Muscat, Oman, which were far below acceptable legal, health, and safety standards.
During my stay, I experienced the following serious issues:
The entire hotel was affected posing a clear risk to public health and safety.
The room provided to me was dirty, poorly maintained, and unhygienic, failing to meet basic accommodation standards.
For several consecutive days, there was continuous and excessive noise coming from the floors, and the reception staff failed to take any action despite repeated complaints.
A receptionist named Wasim behaved in an aggressive, threatening, and unprofessional manner, repeatedly intimidating me.
When I requested a room change, a staff member named Romina shouted at me and addressed me in a hostile and disrespectful manner.
Hair was found in the food served at the hotel restaurant. When I reported this, the waiter stated that this was “normal” and that I should not exaggerate, which is completely unacceptable.
The hotel’s general manager failed to address or investigate any of these serious complaints.
The above circumstances clearly constitute substandard and unsafe accommodation services, endangering guest health and violating the consumer protection, tourism, and public safety regulations of the Sultanate of Oman.
Legal Notice and Demands
Based on the facts stated above, I hereby formally request:
A full refund of all accommodation fees paid;
An official investigation into the hotel’s health, safety, hygiene, and staff conduct;
That my right to seek compensation for physical and psychological harm be expressly reserved.
Should this matter not be resolved promptly, I will proceed with formal complaints before the Consumer Protection Authority (CPA), Ministry of Heritage and Tourism, and, if necessary, the Royal Oman Police, without further notice.
This complaint is submitted in good faith and supported by my willingness to provide evidence, including photographs, videos, medical reports, and witness statements.

If you are planning to stay more than 5 days, I strongly recommend reconsidering.
For very short stays where you only need a cheap place to sleep, it might be tolerable. However, if you are traveling for work, value hygiene, silence, and quality, this hotel is absolutely not suitable.

Once you check in, it is essentially “good luck.” Even in the case of serious room issues, they are extremely reluctant to change rooms, and you are treated as if you are being unreasonable or spoiled for asking. I personally witnessed reception staff raising their voices at guests.

There are a few exceptions who genuinely try to help — Mr. Ahmed and a female staff member whose name I unfortunately cannot remember (definitely not Romina). Sadly, they are not always present. From the general attitude, it appears that hotel management supports this rude and dismissive behavior.

The rooms I was assigned were:
– Dirty
– Dark
– Noisy
– Filled with strong and unpleasant odors
– Experiencing electrical problems
– Lacking even basic furniture such as a bedside table

I was genuinely exhausted trying to move to a more acceptable room, and I was directly told that other guests were more important than me. I will not specify my nationality, but it was made very clear that I was neither local nor European.

The food hygiene is also deeply concerning. On multiple occasions, I found hair and worms in the food. I would strongly advise caution, especially if you plan to eat steamed vegetables.

Additionally, the hotel has a serious ventilation issue. Certain rooms regularly fill with heavy external odors or gas smells caused by technical failures. The smell can be disorienting and clearly represents a safety concern.

Most of the staff appear tense, aggressive, and unwilling to help, with very limited friendliness.

I would, however, like to sincerely thank Adam from the bell staff. He was consistently kind, polite, and helpful — one of the very few genuinely pleasant people I encountered at this hotel. I truly hope he gets the opportunity to move into better positions, as he clearly deserves it.

The room was clean, the service was excellent and the lady at the Reception was very helpful. Thank You.

Radisson Panorama offer value for money. They have excellent service and breakfast. Location is prominent.

It’s was really a wonderful, memorable and an exceptional experience for us. We had and enjoyed all the amenities at the hotel. The staff was very polite and helpful. It really took our stress away.

It was our leasure trip for Oman

The welcoming from Front Office Staff was excellent as we came late night especially Wasim he was very helpful he took extra miles as there was no concierge member to help with luggage he himself came out of his way to assist us with the luggage as we were family of 2 adults and kids he made our stay comfortable by giving a call to the room after checking in to make sure everything is ok with the room and he offered us a baby crib as we were having an infant which made us happy and we felt very comfortable as the room was front facing just the issue was for the bathroom sink was blocked and amminites were kept only for 1 person. Rest everything was good value for money

I stayed at the Radisson Panorama Hotel in Muscat and was extremely disappointed with the overall experience. The room was dark, cold, and poorly ventilated — I even noticed unpleasant smells coming through the air system in the mornings.

The cleanliness and maintenance were not at the level expected from a Radisson property. Food quality was poor and the dining area did not feel hygienic. Simple guest requests such as changing rooms or getting basic amenities were handled very slowly, and the attitude of the reception team often felt unprofessional and unwelcoming.

It might be the only hotel where you can be constantly disrespected and treated like a second-class guest by the reception staff. Especially R*mina, Wasim.
Wasim from reception always will be threat passenger at front desk. This guy not has any vision about hotel management, and still working with you.

I truly hope that the hotel management reviews its staff training, service standards, and maintenance urgently. Until these issues are addressed, I cannot recommend this hotel to other travelers.

The only good thing they have unique staff Adem bellboy, Angie from FB department and Nilgar from HK. And Mr Ahmet from reception. The rest please be educated. They didn’t even know to talk with anyone.

Best regards

Even though the property is at the prime location, there are many hotels in the surroundings which offer better value for money

Excellent front desk staff who speak English. Located next to a grocery store and small indoor mall. 1.2 km from Mall of Oman
Clean room and bathroom. Comfortable pillows and mattress. Rain head shower, hot shower with good pressure. Soft bath towels. Bedside reading lights. Good wifi. TV and fridge. Coffee tea station. Balcony. Elevators.
Good breakfast. Pool.

Convenient location with a courteous and prompt staff :) The terrace pool is nice & clean. The buffet breakfast too is a good spread of vegetarian as well as non vegetarian. Highly Recommend :)

Stayed here for an event at the hotel and used the pool beforehand.
The whole pool area was poorly maintained and had not been cleaned in months. There were a lot of bird droppings all along the outer pool edge, rubbish in the water drop off area and heavily stained pool loungers.

Staff is very helpful and hotel is also well maintained, we loved the breakfast spread.
Pool, spa and other facilities are great.
Rooms are also okay in size.

This is one of the best place in Muscat. I stayed here few times during family visit to Muscat. The location is convenient, stuffs are amazing. Specially I should mentioned the house keeping stuff been great and also there is stuff name “Shiva” who helped me with baby cribs and other request. I stayed here multiple times already and I will again choose this one when I revisit Muscat

This is one of the best place in Muscat. I stayed here few times during family visit to Muscat. The location is convenient, stuffs are amazing. Specially I should mentioned the house keeping stuff been great and also there is stuff name “Shiva” who helped me with baby cribs and other request. I stayed here multiple times already and I will again choose this one when I revisit Muscat

I had a wonderful experience at the reception of Radisson Hotel Muscat, thanks to Salem. From the moment I approached the desk, he welcomed me with genuine warmth and hospitality that truly stood out.

I had some concerns about the prices, and salim took the time to carefully listen to me. Rather than brushing it off, he went above and beyond to find an option that worked within my budget. He explained the different rates, suggested dates with better prices, and made sure I felt comfortable and supported in making the decision. What really impressed me was the way he handled everything he didn’t sound like a salesman offering a product, but he sounds like someone who will really love hospitality and offering experience with patience, professionalism, and kindness.

Salim, if you’re reading this: thank you again for your help. You not only made my inquiry smooth, but also left me with a lasting impression of true Omani hospitality. I can already tell you have a very bright future ahead. Keep shining!

I will definitely come and stay at this property very soon

I had a wonderful experience at the hotel, and I would like to especially thank Bala ayyavu for their outstanding service. They were very professional, friendly, and always ready to help with a smile. Their support made my stay much more comfortable and enjoyable.

It was wonderful experience. The staff were friendly and helpful. The room was comfortable and clean.

Great location. Friendly staff. Next to lots of shopping malls and dining options