Summit Hotel Tacloban

The location is excelent

Location

Convenient place

The Staff of the hotel.

The staff and the location

It’s very convenient and very close to the mall and everything

Room and Location is good

Friendly stuff.

One of the best hotels I’ve tried in Tacloban, especially location-wise. It is close to almost everything.. malls, the airport, restaurants, and cafés. Having available parking is also a huge advantage.

Overall, I had a good stay, but there are a few areas that could be improved. I want to commend the security personnel inside the hotel and in the parking area. They were very attentive to guest safety. However, there is a spot near the lounge café where I tripped a few times when I first arrived. I highly suggest adding a small ramp, safety marker, or warning sign in that area.

I would also like to commend Michaela at the front desk for being very helpful. I truly appreciated the complimentary early check-in after almost 10 hours of travel, as well as the complimentary late check-out until 1:30 PM.

That said, communication and follow-up from the front desk could be improved. I provided a local number and expected to be notified when my room was ready, but I never received a call or message. I also had a few confusing experiences, such as being told a driver had been waiting for me at the airport even though I had already cancelled the pickup in advance via email because I had a rental car.

I also think guests should be better oriented upon check-in. Basic hotel information such as breakfast hours, gym, pool location, café hours, buffet options, pet charges, and other services should be clearly explained. Small details like these make a big difference.

Another confusing experience was our request for a to-go breakfast. We requested it the night before and were told it would be based on the “chef’s discretion,” okay?? but no one asked about allergies, dietary restrictions, or preferences. We were also told to pick it up at the front desk in the morning, but my sister was later directed to the restaurant instead and told to eat there. A simple to-go breakfast request form with guest details and menu options would help avoid confusion.

Follow-up from reception also needs improvement. I asked about a universal plug and was told they would check with maintenance, but I never received a follow-up. I also reported that the room hair blower stopped working after about two minutes, and although I was told maintenance would come, no one arrived.

I stayed in Room 301 and could clearly hear staff speaking loudly, playing or shouting from nearby areas. I understand hotels can get busy, but guest rooms should still feel quiet and restful.

The restaurant experience was generally good. The staff were warm and welcoming, and I appreciated how the hostess remembered our room number. The chef at the egg station was also doing a great job, and I liked that olive oil was used for the eggs. The breakfast options were fairly good, though the dried fish was not crispy and had excess oil.

The dinner buffet had good options overall, but sanitation and hygiene should be monitored more closely. While preparing halo-halo, I noticed a large insect or fly inside the milk. To the staff’s credit, they immediately changed it after I brought it to their attention. Still, this should be prevented. The chicken satay and halo-halo were also the worst food items I tried and could be improved.

I also hope the F&B team becomes more attentive and interactive with guests instead of gathering near the hostess desk. I noticed small issues such as incomplete food tongs and wet salad plates, which may seem minor but still affect the dining experience.

Overall, this hotel has great potential and can definitely become one of the top hotels in Tacloban. The location, parking, security, helpful staff, and restaurant service are strong points. With better communication, clearer guest orientation, stronger follow-up, better noise control, and closer attention to food hygiene and service details, the guest experience could be even better.

I would still come back, and I hope these concerns are taken as constructive feedback.

The location is perfect. It’s right across from Robinsons Tacloban Mall and only a short drive from the airport, so getting around is super easy.

I like that its near Robinson mall and they have an airport shuttle that you can pay for a reasonable price. The Staff also is very helpful.

Big rooms

The venue is cozy and the staffs are accomodating.

I amazing love the food served and the amazing services of the following: Edward, Jude,Nikka,Laurence,Mark and Ian. Their perfect accomodation carefully satisfied the celebration

Food and service are superb! Had a great experience with The Summit.

Love the food and service:
Edward
Jude
Nikka
Laurence
Mark
Ian

As always, the service and amenities are outstanding.