Tru By Hilton Baton Rouge Citiplace

Hotels
•
Tru by Hilton
8.2 (1024 reviews)
2562 Citiplace Court , Baton Rouge , us

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Exceptional front-desk service (Tawanna repeatedly praised)
Clean and modern hotel for many guests
Convenient location near highway and restaurants
Good/free breakfast
Family-friendly touches (board games), parking and functioning elevator
Cons:
Serious bed-bug incident reported by one guest
Rooms described as very small with limited storage and thin bedding
Pool closed during a guest's stay (major disappointment)
Stains on floor reported by some guests
Refund/compensation and loyalty points handling issues

Categories

Cleanliness
6
Mixed signals: many guests called the hotel clean, but a serious bed-bug incident and some floor stains were reported, lowering confidence in overall cleanliness.
Service
10
Outstanding front-desk service repeatedly highlighted—multiple guests singled out Tawanna for exceptional, friendly, and attentive care that made stays memorable.
Location
9.6
Convenient location right off the highway with nearby dining options; guests found access and positioning very favorable.
Room Quality
6.5
Rooms described as very small with limited storage and thin bedding; some reports of stains and the notable bed-bug incident negatively impacted room quality.
Amenities
8.3
Basic amenities generally positive—decent free breakfast, board games, parking, functioning elevator—but a closed pool during a guest stay and equipment issues reduced satisfaction for some.
Value for Money
7.5
Mixed value perception: some guests felt it was a good deal, while others complained about paying for a stay where promised amenities (pool) were unavailable and about unresolved compensation issues.
Food and Beverage
8.2
Breakfast repeatedly described as good or a bonus; general comments on food were modestly positive ('food ok').
Overall Experience
9.5
Predominantly positive due to exceptional staff and clean, modern feel for many guests; however, isolated severe issues (bed bug, refund/points handling) tempered a perfect score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 19:49

Property Description

Modern Accommodations

Experience comfort and convenience at Tru By Hilton Baton Rouge Citiplace. Our 3-star hotel offers stylish rooms with free WiFi and flat-screen TVs. Relax in our air-conditioned rooms, each featuring a private bathroom and cozy seating area.

Relaxation and Fitness

Unwind by taking a dip in our seasonal outdoor pool or maintain your workout routine at the on-site fitness centre. Whether you prefer lounging poolside or breaking a sweat, we have you covered with our top-notch amenities.

Convenient Location

Located just a short distance from popular attractions like Louisiana State University and the Old Governor's Mansion, our hotel provides easy access to the best of Baton Rouge. Book your stay with us for a memorable and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.2
Based on 1024 reviews
Cleanliness: 6
Service: 10
Location: 9.6
Room Quality: 6.5
Amenities: 8.3
Value for Money: 7.5
Food and Beverage: 8.2
Overall Experience: 9.5
D
Dallas • couple • us
10
Good
Pros:

Could’ve been better

Cons:

Everything

2026-08-14 • via Nuitee
L
Lewis • couple • us
9
2026-08-14 • via Nuitee
C
Chantal • family_with_children • fr
9
2026-08-14 • via Nuitee
D
Deloch Jr • couple • us
10
2026-08-11 • via Nuitee
K
Kewan • solo_traveller • us
5
My room was cleaned And fully sanitized
Pros:

I enjoyed the breakfast

Cons:

My room was cleaned And fully sanitized

2026-08-09 • via Nuitee
M
Myleka • couple • us
10
Best place to stay
Pros:

Staff was amazing especially Keanna

Cons:

Everything was GREAT

2026-08-09 • via Nuitee
T
Tammy • family_with_children • us
10
2026-08-08 • via Nuitee
7
723errickw • Couples
10
Check in and stay
Pros:

Tawanna Hines is the best... attended to every need we had before we checked in and was the most polite clerk ever

2026-08-07 • via Tripadvisor
1
119faithw • Friends getaway
10
Great Stay
Pros:

My stay at Tru by Hilton Baton Rouge Citiplace was exactly what I needed. The hotel was clean, modern, and easy to navigate, but what truly made the experience stand out was the service. Tawanna brought such a fun, welcoming energy that turned a simple stay into something memorable. She was attentive, upbeat, and made me feel right at home. I’ll definitely return.

2026-08-07 • via Tripadvisor
A
Amber • couple • us
10
Very easy to access staff was great, it was clean, had a very relaxed, chill vibe, easy access to get to the Freeway, an
Pros:

Easy to access, clean room, decent breakfast, staff was nice, they had board games for children. You can check out.

Cons:

The sheets on the bed and the blanket were a little too thin

2026-08-07 • via Nuitee
W
woow904 • Family • San Francisco, California
10
Amazing
Pros:

I loved this hotel. It fitted my family needs. And we can’t forget about the customer service Miss Tawanna was amazing. She made sure our stay was comfortable. I will me back

2026-08-06 • via Tripadvisor
S
Scott • couple • us
10
Pros:

Clean, good breakfast, everyone was friendly!

2026-08-05 • via Nuitee
T
Terri • solo_traveller • us
10
2026-08-04 • via Nuitee
B
Brandy • couple • us
10
My husband and I had a great stay at the hotel.
Pros:

I was in town to move my son into college.

Cons:

Free breakfast was a bonus.

2026-08-04 • via Nuitee
C
Carolyn • family_with_children • us
9
Pros:

everything

2026-08-04 • via Nuitee
D
Draquillany Shields • solo_traveller • us
3
Pros:

The location was great.Right off of the highway. And there's a fiery crab next door you can walk to.

Cons:

The rooms a very small,truth be told the smallest I've ever stayed in.There is limited storage and no closets so pack light.There were some stains on the floors,which wasnt a deal breaker but the bed bug I found while getting dressed the next day was.I quietly brought the video I recorded to management to not make a scene infront of other guests only to be told by the GM that I would get 10000 points loaded to my new Hilton membership.Not a refund, 10,000 points. My family and I check out immediately as it was our last day.I also NEVER received the points.I would never stay here or another Hilton again. We usually stay in Marriott's but this was last minute and we thought it was a great deal.NEVER EVER AGAIN‼️

2026-08-04 • via Nuitee
V
VILLAR • couple • us
10
2026-08-03 • via Nuitee
K
Kanika • couple • us
6
It was ok
Pros:

I was very disappointed about the pool being closed the entire time, that was the reason of booking. We paid $300 and couldn’t swim and also told the front desk we were checking out early the night before and she didn’t leave a note. The system was down, so we couldn’t get a refund for 1 day, the lady who works day shift was very nice

Cons:

Made sure the equipment is up to par

2026-08-03 • via Nuitee
M
Michael • family_with_children • us
8
2026-08-03 • via Nuitee
S
Stepp • solo_traveller • us
8
2026-08-02 • via Nuitee