Tru By Hilton Pigeon Forge

Hotels
•
Tru by Hilton
8.7 (868 reviews)
2815 Teaster Lane , Pigeon Forge , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cleanliness
Good breakfast options
Comfortable bedding
Cons:
Lack of drawers in rooms
No laundry facilities
Room temperature issues
Absence of microwaves

Categories

Cleanliness
8.35
Most reviews highlighted cleanliness positively, though some mentions about the need for more amenities like drawers affected the score.
Service
9.05
The staff was frequently described as friendly and helpful, contributing to a very positive service experience.
Location
8.85
The location received high praise as being central and convenient, making it appealing for various activities.
Room Quality
8.55
Rooms were generally well-appointed, though some reviews pointed out minor issues like lack of drawers and microwave.
Amenities
8.45
Amenities like the sky deck and breakfast options were well received, but the lack of laundry room impacted the score slightly.
Value for Money
8.55
Overall, guests felt the hotel provided reasonable value given the location and service quality.
Food and Beverage
9.05
Breakfast options were lauded as excellent, significantly enhancing the overall dining experience.
Overall Experience
8.75
Guests reported a very positive stay, with many expressing intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:24

Property Description

Modern Accommodations
Tru By Hilton Pigeon Forge offers stylish rooms with flat-screen TVs, free WiFi, and comfortable amenities to ensure a relaxing stay.

Convenient Location
Situated just a short distance from popular attractions like The Grand Majestic Theater and Dollywood, our hotel provides easy access to the best of Pigeon Forge.

Exceptional Service
Our dedicated staff at the 24-hour front desk is committed to making your stay memorable by providing assistance and guidance throughout your visit.

Book your stay at Tru By Hilton Pigeon Forge for a modern, convenient, and exceptional hotel experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 868 reviews
Cleanliness: 8.35
Service: 9.05
Location: 8.85
Room Quality: 8.55
Amenities: 8.45
Value for Money: 8.55
Food and Beverage: 9.05
Overall Experience: 8.75
L
Lisa • family_with_children • us
10
Pros:

Clean, great free breakfast! They are very accommodating for everyone! Fun place will stay again and find more of them to stay with!

2026-03-28 • via Nuitee
D
Doughty • couple • us
10
2026-03-24 • via Nuitee
A
Amanda • family_with_children • us
8
2026-03-23 • via Nuitee
A
Alex • couple • us
5
Not in a hurry to go back
Pros:

Breakfast was ok

Cons:

Had to wait on room to get cleaned and then got in the room and it wasn’t clean. Indoor pool was also small.

2026-03-23 • via Nuitee
J
Janet Lynn • family_with_children • us
4
Get some softer mattresses
Pros:

The hotel itself is very nice and cleaning looking the beds are super hard I stayed awake all night long the bathroom was ok but mold around the toilet seat hinges and black mold I was very aggravated …with that but other than the bed and toilet seat hinges the rest was nice

Cons:

Bed was hard as a rock and toilet seat hinges black mold on them

2026-03-22 • via Nuitee
K
Kyle • couple • us
8
Cons:

Bed was uncomfortable
A lot of noise

2026-03-22 • via Nuitee
Z
Ziyah • couple • us
10
2026-03-19 • via Nuitee
D
Derek • family_with_children • us
8
Nice location. Good hotel but not great. B+ rating
Pros:

Great location. Friendly staff. Nice breakfast. Enjoyed roof deck.

Cons:

Room was a little small. Could use another towel in room. Couch on roof deck could use some cleaning and/or reupholstering.

2026-03-13 • via Nuitee
K
Kaylee • couple • us
10
Absolutely Amazing!
Pros:

Everything was absolutely amazing! We will be going back soon we didn’t want to leave!

Cons:

Nothing that we didn’t like!

2026-03-12 • via Nuitee
F
Fancy • family_with_children • us
10
Pros:

It was so clean and the breakfast was amazing! The staff were super Nice!

Cons:

Na

2026-03-09 • via Nuitee
R
Rebekah • family_with_children • us
10
2026-03-04 • via Nuitee
V
Veronica • couple • us
10
Pros:

Everything was perfect, the location, the price, the staff and the overall experience

Cons:

There was nothing I didn't like

2026-02-23 • via Nuitee
B
Bailee • extended_group • us
10
2026-02-23 • via Nuitee
H
Heather • extended_group • us
10
2026-02-22 • via Nuitee
C
Cathy • family_with_children • us
10
Pros:

Nice hotel. Clean roomy lobby. Watch super bowl in lobby. Was nice.

Cons:

No complaints

2026-02-13 • via Nuitee
K
Kimberly • couple • us
10
2026-02-10 • via Nuitee
P
Priscilla • family_with_children • us
10
Very comfortable and clean.
Pros:

Very modern and clean!

2026-02-09 • via Nuitee
L
Laura • solo_traveller • us
10
2026-01-31 • via Nuitee
A
Alisha • family_with_children • us
10
Pros:

The stay was amazing. The staff was very polite and helpful

Cons:

I loved e everything

2026-01-31 • via Nuitee
A
Aimee • solo_traveller • us
10
Thank you for a restful place to sleep and shower
Pros:

Clean and quiet

2026-01-29 • via Nuitee