Tru By Hilton Pigeon Forge

Hotels
•
Tru by Hilton
8.7 (857 reviews)
2815 Teaster Lane , Pigeon Forge , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cleanliness
Good breakfast options
Comfortable bedding
Cons:
Lack of drawers in rooms
No laundry facilities
Room temperature issues
Absence of microwaves

Categories

Cleanliness
8.35
Most reviews highlighted cleanliness positively, though some mentions about the need for more amenities like drawers affected the score.
Service
9.05
The staff was frequently described as friendly and helpful, contributing to a very positive service experience.
Location
8.85
The location received high praise as being central and convenient, making it appealing for various activities.
Room Quality
8.55
Rooms were generally well-appointed, though some reviews pointed out minor issues like lack of drawers and microwave.
Amenities
8.45
Amenities like the sky deck and breakfast options were well received, but the lack of laundry room impacted the score slightly.
Value for Money
8.55
Overall, guests felt the hotel provided reasonable value given the location and service quality.
Food and Beverage
9.05
Breakfast options were lauded as excellent, significantly enhancing the overall dining experience.
Overall Experience
8.75
Guests reported a very positive stay, with many expressing intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 06:24

Property Description

Modern Accommodations
Tru By Hilton Pigeon Forge offers stylish rooms with flat-screen TVs, free WiFi, and comfortable amenities to ensure a relaxing stay.

Convenient Location
Situated just a short distance from popular attractions like The Grand Majestic Theater and Dollywood, our hotel provides easy access to the best of Pigeon Forge.

Exceptional Service
Our dedicated staff at the 24-hour front desk is committed to making your stay memorable by providing assistance and guidance throughout your visit.

Book your stay at Tru By Hilton Pigeon Forge for a modern, convenient, and exceptional hotel experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYS

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.7
Based on 857 reviews
Cleanliness: 8.35
Service: 9.05
Location: 8.85
Room Quality: 8.55
Amenities: 8.45
Value for Money: 8.55
Food and Beverage: 9.05
Overall Experience: 8.75
C
Cathy • family_with_children • us
10
Pros:

Nice hotel. Clean roomy lobby. Watch super bowl in lobby. Was nice.

Cons:

No complaints

2026-02-13 • via Nuitee
K
Kimberly • couple • us
10
2026-02-10 • via Nuitee
P
Priscilla • family_with_children • us
10
Very comfortable and clean.
Pros:

Very modern and clean!

2026-02-09 • via Nuitee
A
Alisha • family_with_children • us
10
Pros:

The stay was amazing. The staff was very polite and helpful

Cons:

I loved e everything

2026-01-31 • via Nuitee
L
Laura • solo_traveller • us
10
2026-01-31 • via Nuitee
A
Aimee • solo_traveller • us
10
Thank you for a restful place to sleep and shower
Pros:

Clean and quiet

2026-01-29 • via Nuitee
K
Kipfinger • couple • us
10
2026-01-26 • via Nuitee
M
Miranda • couple • us
10
Wonderful time
Pros:

Great location, super friendly staff

Cons:

No complaints

2026-01-20 • via Nuitee
M
Melinda • extended_group • us
9
We loved the location. Everything was very clean.
2026-01-20 • via Nuitee
M
Michael • couple • us
1
do not stay at this hotel there was no customer service
Pros:

nothing

Cons:

customer service

2026-01-20 • via Nuitee
T
Thadd • couple • us
10
Wonderful
Pros:

Breakfast and rooftop fire pit and community

Cons:

One elevator was out

2026-01-20 • via Nuitee
H
Heather • family_with_children • us
10
2026-01-19 • via Nuitee
D
DARIUS • couple • us
10
Pros:

most everything

Cons:

price

2026-01-19 • via Nuitee
K
Karen • extended_group • us
10
2026-01-19 • via Nuitee
D
Darlene • family_with_children • us
10
2026-01-19 • via Nuitee
N
Negin • solo_traveller • us
10
2026-01-19 • via Nuitee
C
Cathy • couple • us
10
Would definitely stay here again!
Pros:

Breakfast was good. Comfortable beds and loved the rooftop.

Cons:

Everything was fine

2026-01-19 • via Nuitee
M
Michelle • extended_group • us
10
Extremely well s
Pros:

Extremely excellent

Cons:

Nothing

2026-01-19 • via Nuitee
B
Bernard • solo_traveller • us
10
2026-01-19 • via Nuitee
R
Rebecca • family_with_children • us
8
Great for what we needed - one night stay close to Dollywood with a warm breakfast.
Pros:

Location was perfect after a long day at Dollywood! Close to many restaurants and additional attractions.
Staff was welcoming and helpful!

Cons:

The indoor pool was HEAVILY chlorinated but still quite hazy - couldn’t see the bottom.

The sheets didn’t feel like cotton sheets- so pretty hot even though we had the AC on.

2026-01-19 • via Nuitee