Mermaid Suite Hotel

Hotels
7.4 (3661 reviews)
3-4 Blenheim Street , London , gb

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
CCTV outside property
Key card access
ATM/banking
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Cons:
Cleanliness issues
High prices for room quality

Categories

Cleanliness
6.48
Several reviews mentioned issues with cleanliness, including a smell of mold and rubbish left in drawers.
Service
7.95
Generally positive feedback on the helpfulness of staff, although there were a few mixed experiences.
Location
8.99
Multiple reviews praised the excellent location in the heart of London, being close to attractions.
Room Quality
6.94
Some comments suggested the rooms were clean but could use updates, such as better lighting.
Amenities
6.97
Amenities were mentioned as basic; some reviews indicated missing items like milk for coffee.
Value for Money
7.43
The value for money received mixed reviews, being considered acceptable for location but somewhat high priced for the quality.
Food and Beverage
6.98
Limited comments on food options, but basic beverage amenities were noted positively.
Overall Experience
7.45
Overall stay was enjoyable due to location, but there were notable flaws in cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:55

Property Description

Central Location in the Heart of the West End
The Mermaid Suite Hotel, located just off Oxford Street, offers a convenient and trendy stay in the heart of London's West End. With separate buildings adding to its unique charm, the hotel is a stone's throw away from popular attractions and excellent shopping opportunities.

Comfortable Rooms with Modern Amenities
Each bedroom at the hotel provides guests with a cozy retreat featuring an en suite bathroom, tea/coffee making facilities, and flat-screen TVs with satellite channels. Whether you're winding down after a day of sightseeing or preparing for a night out, the rooms cater to your needs.

On-Site Restaurant with Special Discounts
Indulge in delicious meals at the spacious hotel restaurant, open for lunch and dinner daily. Guests can enjoy a discount on their meals from 12:00 to 22:30, adding value to your stay at the Mermaid Suite Hotel.

Experience the best of London's West End at the Mermaid Suite Hotel - Book your stay now for a memorable visit!

Important information:

The credit/debit card used when you made your reservation must be presented at check-in, with photo ID, to settle the full payment.

American Express card are not accepted.

Please note this property doesn't have a elevator.

Air Conditioned rooms are available upon advance request (additional charges apply)Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for £50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 3661 reviews
Cleanliness: 6.48
Service: 7.95
Location: 8.99
Room Quality: 6.94
Amenities: 6.97
Value for Money: 7.43
Food and Beverage: 6.98
Overall Experience: 7.45
D
Daniele • solo_traveller • it
2
Pros:

La posizione

Cons:

Il prezzo elevatissimo per avere una stanza molto piccola con una finestra che dava su diversi motori dell'aria condizionata.

2026-05-16 • via Nuitee
M
Mariana • solo_traveller • br
8
Pros:

A localização é excelente!

Cons:

O quarto é pequeno, as instalações são antigas e o wi-fi oscila

2026-05-16 • via Nuitee
G
Gerard • solo_traveller • gb
9
Pros:

Well located. Safe, clean.

Cons:

3rd floor room pheeew!

2026-05-16 • via Nuitee
K
Kristiyan • couple • bg
5
2026-05-15 • via Nuitee
K
Karen • solo_traveller • gb
8
Comfortable stay in central London
Pros:

I ended up with a very large ensuite room with 6 beds in it. I was on my own so i could spread out

Cons:

Nothing

2026-05-15 • via Nuitee
J
Joe • solo_traveller • gb
8
2026-05-15 • via Nuitee
A
Anabel • solo_traveller • de
8
great, superfriendly, helpful service; slept very well
Pros:

Location is super, central and quite

Cons:

shower needs some refurbishment

2026-05-15 • via Nuitee
B
Barry • couple • gb
8
An ideal location for that area of London .
Pros:

The room was located on the 2nd floor in another building across the street from the reception office. There is no breakfast option, you have to walk a short distance to find a cafe.

Cons:

There was only hand liquid soap in the dispensers at the sink and in the shower.

2026-05-15 • via Nuitee
M
Matt_Hudson • solo_traveller • gb
8
Excellent location for the price.
Pros:

Location is excellent!

Cons:

You get what you pay for of course. Great location, very basic accomodation.

2026-05-14 • via Nuitee
D
Dan • family_with_children • se
8
2026-05-14 • via Nuitee
J
Judit • extended_group • is
3
2026-05-14 • via Nuitee
L
Luca Antonino • couple • it
8
2026-05-13 • via Nuitee
A
Artem • family_with_children • gb
8
2026-05-13 • via Nuitee
M
M_Guk • solo_traveller • gb
9
Little gem in Bond Street
Pros:

Excellent location, around the corner from Bond Street and Oxford Street.
The room was clean and well equipped, tv, kettle and ensuite bathroom. The bed was comfortable too and the gentleman at the desk very friendly

Cons:

The hotel is slightly outdated but it's not a problem, it adds to the charm

2026-05-13 • via Nuitee
D
Dagmara Agnieszka • solo_traveller • es
10
Pros:

Location , small but cosy and clean rooms

2026-05-13 • via Nuitee
T
Tajik • extended_group • gb
7
2026-05-12 • via Nuitee
Z
Zouhair • solo_traveller • ma
8
2026-05-12 • via Nuitee
T
Trond • solo_traveller • no
8
Cons:

Veldig sentralt

2026-05-12 • via Nuitee
S
simona • couple • it
10
2026-05-12 • via Nuitee
I
Ivaylo • family_with_children • bg
5
2026-05-11 • via Nuitee