Mermaid Suite Hotel

Hotels
7.4 (3428 reviews)
3-4 Blenheim Street , London , gb

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
CCTV outside property
Key card access
ATM/banking
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Cons:
Cleanliness issues
High prices for room quality

Categories

Cleanliness
6.48
Several reviews mentioned issues with cleanliness, including a smell of mold and rubbish left in drawers.
Service
7.95
Generally positive feedback on the helpfulness of staff, although there were a few mixed experiences.
Location
8.99
Multiple reviews praised the excellent location in the heart of London, being close to attractions.
Room Quality
6.94
Some comments suggested the rooms were clean but could use updates, such as better lighting.
Amenities
6.97
Amenities were mentioned as basic; some reviews indicated missing items like milk for coffee.
Value for Money
7.43
The value for money received mixed reviews, being considered acceptable for location but somewhat high priced for the quality.
Food and Beverage
6.98
Limited comments on food options, but basic beverage amenities were noted positively.
Overall Experience
7.45
Overall stay was enjoyable due to location, but there were notable flaws in cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:55

Property Description

Central Location in the Heart of the West End
The Mermaid Suite Hotel, located just off Oxford Street, offers a convenient and trendy stay in the heart of London's West End. With separate buildings adding to its unique charm, the hotel is a stone's throw away from popular attractions and excellent shopping opportunities.

Comfortable Rooms with Modern Amenities
Each bedroom at the hotel provides guests with a cozy retreat featuring an en suite bathroom, tea/coffee making facilities, and flat-screen TVs with satellite channels. Whether you're winding down after a day of sightseeing or preparing for a night out, the rooms cater to your needs.

On-Site Restaurant with Special Discounts
Indulge in delicious meals at the spacious hotel restaurant, open for lunch and dinner daily. Guests can enjoy a discount on their meals from 12:00 to 22:30, adding value to your stay at the Mermaid Suite Hotel.

Experience the best of London's West End at the Mermaid Suite Hotel - Book your stay now for a memorable visit!

Important information:

The credit/debit card used when you made your reservation must be presented at check-in, with photo ID, to settle the full payment.

American Express card are not accepted.

Please note this property doesn't have a elevator.

Air Conditioned rooms are available upon advance request (additional charges apply)Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for £50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 3428 reviews
Cleanliness: 6.48
Service: 7.95
Location: 8.99
Room Quality: 6.94
Amenities: 6.97
Value for Money: 7.43
Food and Beverage: 6.98
Overall Experience: 7.45
W
Wolf • family_with_children • pl
7
Pros:

Uprzejmy personel.

Cons:

WiFi nie działało. Całkowity brak internetu w pokoju przez caly pobyt, mimo zgłoszenia obsłudze.

2026-04-04 • via Nuitee
L
Lindsay • family_with_children • gb
8
2026-04-04 • via Nuitee
• solo_traveller • gb
10
2026-04-02 • via Nuitee
A
ayan • solo_traveller • tr
7
2026-04-02 • via Nuitee
J
Jens • solo_traveller • dk
8
Jeg kender hotellet da jeg ofte booker et værelse når jeg er i London !
2026-04-02 • via Nuitee
R
Rob • family_with_children • gb
10
2026-04-02 • via Nuitee
C
Craig • family_with_children • gb
8
Overall fantastic value for the location
Pros:

Location was amazing. On a very quiet road just off Oxford street

Cons:

Rooms need a little attention, lots of marks and scuffs on the walls and flooring

2026-03-31 • via Nuitee
W
wayman • family_with_children • gb
9
Perfect location to stay in London's tourist area!
Pros:

Excellent location just off Oxford Street, to travel on the tube, with Bond Street Station literally about 150yds around the corner. Nice and clean, comfy bed, lovely helpful staff, and great price for the 3 nights stay.

Cons:

Although the member of staff when we arrived told us the best room from our choice was the one with the bigger room, unfortunately this was on the 3rd floor, which was a struggle at the end of our days walking around the Capital's highlights and sightseeing trips! Although, I wouldn't say this was a big negative, more of an inconvenience!

2026-03-31 • via Nuitee
G
Giorgia • couple • it
9
Assolutamente approvato
Pros:

POSIZIONE:
Accanto ad Oxford Street, una via centrale collegata molto bene ai mezzi.
A 20 minuti a piedi da Chinatown.
CAMERA:
Personale molto gentile, camera spaziosa, pulita, letti e cuscini morbidi, bagno con doccia grande.

Cons:

Come già alcuni utenti hanno detto, dalla camera si sentono tutti i rumori dei vicini e qualsiasi cosa dalla strada, se siete mattinieri non ci sono problemi e vi svegliate con insieme alla città!

2026-03-31 • via Nuitee
X
Xheisila • couple • al
10
2026-03-30 • via Nuitee
S
Steven • couple • gb
7
2026-03-30 • via Nuitee
M
Monica • family_with_children • gb
10
Amazing location and very clean!
Pros:

Very easy to check in, room very clean and comfortable, amazing location!

2026-03-29 • via Nuitee
V
Veronica • family_with_children • it
8
La struttura necessita di un restyling completo perché molto vecchia. Il riscaldamento funzionava bene. La doccia è vecc
Pros:

Posizione,perfetta per girare a piedi la zona tra Piccadilly e Hyde Park. Camera molto spaziosa,eravamo io e mia figlia con 4 letti.

Cons:

Arredamento e bagno vecchio,il check-in alle 13, la camera non veniva pulita ogni giorno

2026-03-29 • via Nuitee
T
Tiina • solo_traveller • ee
9
Great place for a short trip.
Pros:

Comfy nice place hidden away in a posh shopping district. Good size room and bathroom. Great value. Stayed in this place also year ago and would come again.

2026-03-29 • via Nuitee
V
veronica • family_with_children • it
8
Come da descrizione
Pros:

Posizione
Stanza ampia

Cons:

.

2026-03-28 • via Nuitee
F
Francesco • couple • it
9
Ottima posizione, staff molto gentile, pulizia da migliorare
Pros:

La posizione, molto centrale e comoda per Oxford street e Soho. La gentilezza dello staff

Cons:

La pulizia poteva essere più accurata

2026-03-27 • via Nuitee
T
thierry • family_with_children • fr
10
2026-03-27 • via Nuitee
A
Andrea • couple • gb
5
2026-03-26 • via Nuitee
R
Rachel • solo_traveller • gb
10
Pros:

Perfect location!!!!
Spacious room

2026-03-26 • via Nuitee
I
Irina • solo_traveller • it
8
Pros:

L'hotel è veramente molto pulito. Il personale veramente molto gentile. L'ote si trova in una posizione molto utile per prendere i mezzi di trasporto e stare in centro. La zona è molto silenziosa ma ci sono dei locali per mangiare. Consigliato per brevi e lunghi soggiorni

2026-03-25 • via Nuitee