Mermaid Suite Hotel

Hotels
7.4 (3848 reviews)
3-4 Blenheim Street , London , gb
+44 20 7629 1875

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Heating
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Cons:
Cleanliness issues
High prices for room quality

Categories

Cleanliness
6.48
Several reviews mentioned issues with cleanliness, including a smell of mold and rubbish left in drawers.
Service
7.95
Generally positive feedback on the helpfulness of staff, although there were a few mixed experiences.
Location
8.99
Multiple reviews praised the excellent location in the heart of London, being close to attractions.
Room Quality
6.94
Some comments suggested the rooms were clean but could use updates, such as better lighting.
Amenities
6.97
Amenities were mentioned as basic; some reviews indicated missing items like milk for coffee.
Value for Money
7.43
The value for money received mixed reviews, being considered acceptable for location but somewhat high priced for the quality.
Food and Beverage
6.98
Limited comments on food options, but basic beverage amenities were noted positively.
Overall Experience
7.45
Overall stay was enjoyable due to location, but there were notable flaws in cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:55

Property Description

Central Location in the Heart of the West End
The Mermaid Suite Hotel, located just off Oxford Street, offers a convenient and trendy stay in the heart of London's West End. With separate buildings adding to its unique charm, the hotel is a stone's throw away from popular attractions and excellent shopping opportunities.

Comfortable Rooms with Modern Amenities
Each bedroom at the hotel provides guests with a cozy retreat featuring an en suite bathroom, tea/coffee making facilities, and flat-screen TVs with satellite channels. Whether you're winding down after a day of sightseeing or preparing for a night out, the rooms cater to your needs.

On-Site Restaurant with Special Discounts
Indulge in delicious meals at the spacious hotel restaurant, open for lunch and dinner daily. Guests can enjoy a discount on their meals from 12:00 to 22:30, adding value to your stay at the Mermaid Suite Hotel.

Experience the best of London's West End at the Mermaid Suite Hotel - Book your stay now for a memorable visit!

Important information:

The credit/debit card used when you made your reservation must be presented at check-in, with photo ID, to settle the full payment.

American Express card are not accepted.

Please note this property doesn't have a elevator.

Air Conditioned rooms are available upon advance request (additional charges apply)Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

7.4
Based on 3848 reviews
Cleanliness: 6.48
Service: 7.95
Location: 8.99
Room Quality: 6.94
Amenities: 6.97
Value for Money: 7.43
Food and Beverage: 6.98
Overall Experience: 7.45
S
Sahal • family_with_children • sa
8
2026-08-08 • via Nuitee
A
Atif Moin • family_with_children • gb
7
Value for money
Pros:

They offered clean and comfortable room with basic necessities near Oxford street. At the pricing they offered in the location it is real value for money

Cons:

Nothing

2026-08-07 • via Nuitee
T
Tarsim • couple • gb
5
Awful.
Pros:

Nothing.

Cons:

Cramped and unsafe stairs up to the room. No evidence of fire safety evacuation.

2026-08-07 • via Nuitee
M
Marianglt • solo_traveller • es
9
2026-08-07 • via Nuitee
J
Jessica • family_with_children • gb
7
Pros:

Location was amazing, staff were friendly and helpful

Cons:

Basic amenities, but this was not disguised anywhere so no problems.

2026-08-06 • via Nuitee
P
Panayiotis • couple • cy
7
Very pleasant stay, amazing location and good staff.
Pros:

Location is excellent
Reception staff very helpful and friendly.

Cons:

Rooms need maintenance.
Exposed wiring from wall socket behind bed.
Bathroom had a strong mold smell.
One towel was dirty.
Room was not cleaned up one of the days we stayed.

2026-08-05 • via Nuitee
E
Erika • extended_group • es
10
Relacion calidad precio
Pros:

Ubicacion

2026-08-04 • via Nuitee
A
Avila • solo_traveller • ie
8
Nice place for access to London central
Pros:

Great location nice staff

Cons:

Interiors Needs a refurb

2026-08-03 • via Nuitee
A
Armando • extended_group • it
8
Pros:

L’Essenziale , tutto funzionante e pulito

Cons:

Sarebbe utile se la struttura mettesse anche a disposizione un piccolo frigorifero per i clienti

2026-08-03 • via Nuitee
E
Elizabeth • solo_traveller • gb
8
Pros:

The room was clean and comfortable and the staff very friendly. It's located down a lovely little street with good restaurants and cafes. Very close to The Palladium.

2026-08-03 • via Nuitee
M
MENDOZA LLAMAS • family_with_children • es
8
2026-08-02 • via Nuitee
S
Stephen • couple • gb
5
Served a purpose for one night. Easy two minute walk to Bond Street tube station and easy walk to the West End, Soho, Ca
Pros:

Great location. Decent air conditioner. Ok stay for one night. Bond Street tube station around the corner.

Cons:

Very small room on the top floor. Very limited tea, coffee, no ht milk. Not the most comfortable bed so limited sleep.

2026-08-02 • via Nuitee
J
JUTTA • solo_traveller • gb
9
Good central budget hotel
Pros:

Central but quiet location, easy check in. Room clean, excellent bathroom. Could open a window, even if view was on backyard.
Exceptional given it is a budget hotel

Cons:

Twin room a bit on the small side, and with the curved wall the bed was sliding a bit. But all in all a good place to stay for 1-2 nights.

2026-08-02 • via Nuitee
S
Salvatore • couple • us
8
Pros:

Near Tube.

Cons:

Few eating options nearby.

2026-07-24 • via Nuitee
M
Mario • solo_traveller • es
10
2026-07-24 • via Nuitee
M
Marco • solo_traveller • ch
9
2026-07-24 • via Nuitee
A
Abdel Marzougui • solo_traveller • eg
10
Pros:

Excellent location and helpful staff.

2026-07-23 • via Nuitee
P
Paul • extended_group • gb
10
2026-07-23 • via Nuitee
J
Juliette • couple • nl
1
2026-07-23 • via Nuitee
M
Mikael • solo_traveller • se
6
2026-07-22 • via Nuitee