Mermaid Suite Hotel

Hotels
7.4 (3428 reviews)
3-4 Blenheim Street , London , gb

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Children allowed

Facilities

Non-smoking rooms
Restaurant
Family rooms
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
CCTV outside property
Key card access
ATM/banking
See all facilities

Review Highlights

Pros:
Great location
Friendly and helpful staff
Cons:
Cleanliness issues
High prices for room quality

Categories

Cleanliness
6.48
Several reviews mentioned issues with cleanliness, including a smell of mold and rubbish left in drawers.
Service
7.95
Generally positive feedback on the helpfulness of staff, although there were a few mixed experiences.
Location
8.99
Multiple reviews praised the excellent location in the heart of London, being close to attractions.
Room Quality
6.94
Some comments suggested the rooms were clean but could use updates, such as better lighting.
Amenities
6.97
Amenities were mentioned as basic; some reviews indicated missing items like milk for coffee.
Value for Money
7.43
The value for money received mixed reviews, being considered acceptable for location but somewhat high priced for the quality.
Food and Beverage
6.98
Limited comments on food options, but basic beverage amenities were noted positively.
Overall Experience
7.45
Overall stay was enjoyable due to location, but there were notable flaws in cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 10:55

Property Description

Central Location in the Heart of the West End
The Mermaid Suite Hotel, located just off Oxford Street, offers a convenient and trendy stay in the heart of London's West End. With separate buildings adding to its unique charm, the hotel is a stone's throw away from popular attractions and excellent shopping opportunities.

Comfortable Rooms with Modern Amenities
Each bedroom at the hotel provides guests with a cozy retreat featuring an en suite bathroom, tea/coffee making facilities, and flat-screen TVs with satellite channels. Whether you're winding down after a day of sightseeing or preparing for a night out, the rooms cater to your needs.

On-Site Restaurant with Special Discounts
Indulge in delicious meals at the spacious hotel restaurant, open for lunch and dinner daily. Guests can enjoy a discount on their meals from 12:00 to 22:30, adding value to your stay at the Mermaid Suite Hotel.

Experience the best of London's West End at the Mermaid Suite Hotel - Book your stay now for a memorable visit!

Important information:

The credit/debit card used when you made your reservation must be presented at check-in, with photo ID, to settle the full payment.

American Express card are not accepted.

Please note this property doesn't have a elevator.

Air Conditioned rooms are available upon advance request (additional charges apply)Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for £50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 3428 reviews
Cleanliness: 6.48
Service: 7.95
Location: 8.99
Room Quality: 6.94
Amenities: 6.97
Value for Money: 7.43
Food and Beverage: 6.98
Overall Experience: 7.45
A
Alina • family_with_children • au
10
comfortable
Pros:

clean
spacious
position

Cons:

style

2026-03-14 • via Nuitee
A
Anna Maria • family_with_children • it
10
2026-03-14 • via Nuitee
A
Anna • family_with_children • us
9
Pros:

La location molto strategica per gli spostamenti, bellissima area londinese, tranquilla e pulita

2026-03-13 • via Nuitee
C
Charlene • family_with_children • gb
10
2026-03-13 • via Nuitee
J
James • solo_traveller • gb
8
2026-03-13 • via Nuitee
K
Kafayat • solo_traveller • gb
5
Okay.
Pros:

It was centrally located

Cons:

Too many flights of stairs

2026-03-13 • via Nuitee
A
Annie • solo_traveller • gb
9
2026-03-12 • via Nuitee
L
Lidia • couple • gb
8
Comfortable and great location
Pros:

The location is great and easy to find

Cons:

Lack of spoons and milk for the teas and coffees. A bit shabby could do with some tlc

2026-03-12 • via Nuitee
P
Paolo • family_with_children • it
9
Comodo ed economico
Pros:

Posizione magnifica, stanza bella, comoda e funzionale, prezzo molto conveniente vista la posizione.

Cons:

Carta Igienica scarsa, personale alla reception un po' freddo.

2026-03-12 • via Nuitee
C
Carole • family_with_children • gb
9
2026-03-12 • via Nuitee
D
Davies • family_with_children • gb
10
Pros:

Its close to facilities, clean hotel easy check in

Cons:

Nothing we didnt enjoy only issue uncomfortable beds

2026-03-12 • via Nuitee
J
Jaak • family_with_children • ee
8
2026-03-11 • via Nuitee
F
Fabien • extended_group • fr
9
Top, emplacement super, prestations en phase avec la promesse, et un super rapport qualité/prix
Pros:

L'emplacement, le rapport qualité/prix, la propreté

Cons:

Il manque simplement de quoi faire un peu de cuisine dans la chambre.

2026-03-11 • via Nuitee
L
laetitia • couple • fr
8
2026-03-10 • via Nuitee
D
David • couple • gb
8
Pros:

The room was quiet and spacious.

Cons:

Provision of towels for shower and hand towels could be improved.

2026-03-09 • via Nuitee
S
Silvia • extended_group • it
8
Siamo state entrambe soddisfatte della camera.
Pros:

Posizione ottima, ti permette di raggiungere a piedi diversi punti di interesse. 2 Fermate metro a 150-200 mi
Camera ristrutturata da poco, luminosa grazie a 3 grandi finestre, comoda, pulita e soprattutto senza moquette.
Possibilità di regolare a piacere la temperatura della camera. Abbiamo soggiornato nella stanza 10 nella struttura difronte l’hotel.
Bagno con doccia, acqua calda a tutte le ore, e asciugamani puliti con cambio giornaliero.

Cons:

Consiglierei di fornire 2 asciugamani viso e 2 doccia, anziché 3 doccia.
Mettere una luce nella zona dello specchio sotto la tv.

2026-03-09 • via Nuitee
K
Kay • extended_group • gb
8
Pros:

Great location. Very reasonably priced. Just remember photo ID!!!

Cons:

You need to take photo ID especially if you book through another company

2026-03-09 • via Nuitee
D
D from Sussex • couple • gb
8
Did what it says on the tin, we wouldn't hesitate to return here.
Pros:

All the staff were extremely friendly and helpful. We had dinner in their restaurant which was lovely.

Cons:

The location was great, near the tube to get around London. The hotel stay was great value for money.

2026-03-09 • via Nuitee
A
Alvaro • couple • es
10
2026-03-08 • via Nuitee
K
Katatrzyna • family_with_children • pl
10
Pros:

Bardzo dobra lokalizacja bardzo dobra obsługa na recepcji

2026-03-08 • via Nuitee