Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Great breakfast
Friendly staff
Modern facilities
Cons:
Parking challenges
Booking issue with rude service

Categories

Cleanliness
7.88
Some issues reported with room cleanliness, such as water pooling in the bathroom.
Service
9.35
Staff were generally described as kind and accommodating, although one review reported rude service during a booking issue.
Location
8.89
Central location with good access to amenities.
Room Quality
8.34
Rooms were mostly clean and modern, but issues with heating and mattress quality were noted.
Amenities
8.87
Facilities like the wellness center were praised, although parking poses a challenge.
Value for Money
8.83
Good value regarding services provided, despite a major booking issue.
Food and Beverage
9.38
Breakfast received high praise for variety and quality.
Overall Experience
8.85
Mixed experiences with some highlights overshadowed by a significant booking mishap.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 05:27

Property Description

Luxurious Accommodation
Hotel Koncept Residence, located in Sarajevo, offers a 4-star experience just 5.5 km from Sarajevo War Tunnel. Guests can enjoy air-conditioned rooms with modern amenities like a flat-screen TV, fridge, and private bathroom.

Convenient Facilities
This hotel provides a shared lounge, free private parking, terrace, and a restaurant. With a 24-hour front desk, concierge service, and free WiFi, guests can expect a seamless stay.

Prime Location
Explore nearby attractions such as Latin Bridge and Sebilj Fountain, both just a short distance away. And with Sarajevo International Airport only 3 km from the hotel, your journey is made easy.

Book your stay at Hotel Koncept Residence for a memorable experience in Sarajevo!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SJJ

Location

Guest Reviews

Cleanliness: 7.88
Service: 9.35
Location: 8.89
Room Quality: 8.34
Amenities: 8.87
Value for Money: 8.83
Food and Beverage: 9.38
Overall Experience: 8.85
S
Smucko • solo_traveller • hr
9
2026-09-18 • via Nuitee
L
Laura • family_with_children • hr
5
2026-09-17 • via Nuitee
K
Khalid • family_with_children • sa
8
2026-09-17 • via Nuitee
G
Georgii • solo_traveller • ru
8
Pros:

В описании есть Спа, по факту нет ничего из похожего на спа..очень странно.
В остальном нормально, ложек, вилок, тарелок - посуды вообще не было, идти в ресторан на ресепшн

2026-09-17 • via Nuitee
M
Monika • family_with_children • rs
6
2026-09-15 • via Nuitee
M
Markus • couple • nl
9
We would definitely stay again
Pros:

We had a very pleasant stay overall. The room was super spacious, and the beds were really comfortable. Having a small fridge and an electric kettle in the room was a great touch.

Breakfast was delicious, with more than enough options to start the day.
The staff was friendly and polite. Not everyone spoke fluent English, which led to a minor misunderstanding with our dinner at the restaurant, but it was handled fine and resolved well enough.

I was also clumsy enough to break a glass during breakfast, and the team cleaned it up very quickly and professionally, much appreciated!

We did encounter a few hiccups. There was no hot water when we tried to shower in the morning. I reported it to the reception, but due to a language barrier with the staff member on duty, it couldn't be resolved in time. That said, a cold shower certainly wakes you up in the morning if we weren’t awake already, we definitely were after that.

The great breakfast made up for a lot.
Parking on the private hotel lot can also be a bit of a challenge. It's quite limited, and a tour bus was parked across eight spaces, so we had to drive in circles for a bit until a spot opened up.

Despite these small issues, the overall comfort and luxury for this price make it a great deal.

We would definitely stay here again!

Cons:

Finding a parking spot can be a hassle.

2026-09-13 • via Nuitee
O
OMAR • couple • il
8
Pros:

The room is clean the staff were amazing and very friendly everything was perfect

Cons:

They were having a problem with the hot water and ther was no hot water in tha bathroom

2026-09-13 • via Nuitee
A
Ana • solo_traveller • ba
10
2026-09-13 • via Nuitee
C
Catana • couple • md
9
2026-09-11 • via Nuitee
D
Daniela • solo_traveller • at
3
Pros:

Freundliches Personal

Cons:

Das Frühstück war eher an die Arabischen Touristen angepasst. Z.B.: Spaghetti und gefüllte Paprika. Aus diesem Grund würde ich nicht noch einmal kommen.

2026-09-10 • via Nuitee
K
Kristijan • solo_traveller • hr
9
2026-09-09 • via Nuitee
I
Ionel • extended_group • ro
10
2026-09-09 • via Nuitee
A
Ahmed • family_with_children • ba
4
This is my stay and my room experience, I’ll start with the positive thing, the place was very clean
Pros:

The reception lady was nice and polite breakfast was very good , it has so many choices, location is a bit far from market and restaurants. except for train buses very convenient and close and convenient for going to shopping and downtown.

Cons:

My first impression for the hotel not nice, I came with our luggage and none of staff offer the help with our luggage. The room ac was very noisy and louder as motor , I brought this to front disk but they didn’t take any action.the mattress and bedding wasn’t cozy and comfortable. You can’t enjoy washroom for self care as the fan was very noisy and very loud. There wasn’t any tooth brush toothpaste or shampoo supply at the washroom. No kettle, coffee or tea at the room. When I need hot water to have my herbal tea I had to go down but the staff wasn’t friendly and helpful:(.worker don’t know how yo smile and greet their host to giving them the welcome atmosphere. For me I won’t book again

2026-09-08 • via Nuitee
F
Franjo • couple • hr
8
2026-09-07 • via Nuitee
علي • solo_traveller • iq
3
Cons:

No hot water in the morning for washing
No good parking place under the hotel
Building work around the hotel makes you awake very early in the morning
Location is isolated from any sign of city life
Location is far away from the center
The room is large with few lights, dark mostly
Not clean well

2026-09-07 • via Nuitee
R
Rozalia • solo_traveller • hu
10
Pros:

Finom , választékos reggeli . Nagyon kényelmes ágy.

Cons:

-

2026-09-05 • via Nuitee
M
Mehmet • couple • tr
9
Pros:

Tesisin çalışanları güler yüzlü ve yardımcı oluyorlar. Odamız temizdi soğutma sistemi de güzeldi bizim için iyi bir deneyimdi.

2026-09-05 • via Nuitee
A
Abdulmohsen • couple • sa
10
Pros:

الموقع

Cons:

لا

2026-09-04 • via Nuitee
A
Abdulmohsen • couple • sa
9
Pros:

نظيف

Cons:

لايوجد اغراض القهوة والشاي

2026-09-03 • via Nuitee
H
Haitham • extended_group • sa
10
Pros:

فندق ممتاز ونظيف ومريح وقريب من المطار

2026-09-02 • via Nuitee