Hotel Portland

Hotel was room was great bed was a bit hard.but breakfast great Staff were amazing friendly and helpful.Great spot heaps of shopping and eating places nearby.

It seems like you’re drafting a review for your recent hotel stay. Here’s a more polished and assertive version while keeping the tone fair and clear:

I recently stayed at this property, and unfortunately, my experience was far from satisfactory.

Day 1:
• None of the power sockets in the room worked properly — I had to hold my charger in place to get it to work.
• The kettle was not working, and instead of replacing it, they gave me a different adaptor, which wasn’t helpful.
• The towels and bed linen were extremely worn out, which was disappointing for the price paid.

Day 2:
We booked a tour directly through the hotel, expecting a hassle-free experience. However, the driver skipped one of the locations without informing us and showed no interest in being helpful or friendly. I had to request twice to turn on the AC, only for him to switch the blower to the lowest setting — I eventually gave up. When we brought up the issue with the front desk, they still insisted on charging the full amount, expecting tourists to know the itinerary better than their own drivers.

With such poor service and lack of hospitality, I would not stay here again nor recommend this property to anyone visiting the area.

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Hotel at the central lakeside location with great customer service!!!

Great central hotel to explore lake side within walking distance of lake Phewa, restaurants and bars. For KFC lovers, the only outlet in Nepal is opposite the hotel. While the rooms, particularly bathrooms have seen better days, value for money is still very good here.

Very good hotel! Nice staff

Nice hotel with big clean rooms and lovely lake views from the rooftop. Highly recommended.

The assigned room was dirty and had a water leakage, the wooden floor was bend due to the water and as I walked inside the room what will surface and wet my shoes and soxs. Next day they moved me to another room and was much better. Staff though, were very helpful and they tried their best to do their job.

It is the nicest hotel I have seen in Nepal!

Staff very humble and peaceful

The staff was amazing, very helpful and knowledgeable.

Good location. Two things I think are issue is loud music right next door and the view is not as advertised but still decent. People and customer service are amazing. The breakfast team is awesome. The gentleman young guy who wants to study in America is great hotel associate.

Nice well-kept clean room. Service was outstanding.

Great location close to the lake and restaurants. Staff was amazing - helpful and friendly.

Great location in Pokhara, very nice size and clean room, breakfast good,

Wonderful helpful staff who are very professional and helpful, lovely clean room. Modern bathroom with hot shower, just what was needed after a long hike, the breakfast buffet was absolutely delicious too. The only thing that let it down was the building work’s going on opposite but they stopped early evening so not too much of a bother. Very close to the main strip.

Jyothi at the counter was friendly and made sure my entire experience in the hotel was good and smooth.

There was no internet connection although they claimed that they offer free wifi. The room was not clean at all. We had no room service (just they forget about it)

Nice experience. But must increase the facilities according to the prices.

A lovely hotel. At least 4 star by British / European standards. I had booked a different hotel but moved here once I saw it an the rooms. Very central and walkable to the lake and all the delights on lake road. I would highly recommend this hotel if staying in Pokhara.