Family Hanoi Hotel

Hotels
9.1 (244 reviews)
39C Hang Hanh Street, Hoan Kiem , Hanoi , vn

listing image 1
Show all photos
Children allowed

Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Noise from outside
Minor cleanliness issues

Categories

Cleanliness
8.35
Some reviews mentioned minor cleanliness issues with leaks and noise from outside.
Service
9.85
Numerous positive mentions of staff being friendly, helpful, and accommodating.
Location
9.35
Excellent location cited in multiple reviews as easy access to city attractions.
Room Quality
8.85
Overall positive remarks about room quality, though some noise issues noted.
Amenities
8.85
Amenities were considered decent, with breakfast and spa services available.
Value for Money
9.35
Positive sentiment regarding good value for the facilities provided.
Food and Beverage
8.85
Breakfast was positively mentioned, along with other food services.
Overall Experience
9.35
General satisfaction noted in reviews, with willingness to recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 18:34

Property Description

Prime Location in Hanoi's Old Quarter Area

Located just 300 meters from Ngoc Son Temple, Family Hanoi Hotel offers convenience and easy access to popular attractions in the city. Explore Hanoi's rich culture right at your doorstep.

Comfortable and Well-Equipped Rooms

Relax in air-conditioned rooms with flat-screen TVs, DVD players, and private bathrooms with luxurious amenities. Enjoy the city views from your own terrace or balcony, adding an extra touch of charm to your stay.

Convenient Services and Amenities

Stay connected with free WiFi throughout the property and take advantage of bike and car hire services for exploring the area. Immerse yourself in the local culture with cycling tours in the vibrant streets of Hanoi.

Book your stay at Family Hanoi Hotel for an unforgettable experience in the heart of the city.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CAR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for VND 350,000 per person per night when using an existing bed.
    Children from 5 years old to 9 years old stay for VND 450,000 per person per night when using an existing bed.
    Children from 10 years old to 15 years old stay for VND 550,000 per person per night when using an existing bed.
    Children from 4 years old to 11 years old stay for VND 300,000 per person per night when using an available extra bed.
    People 12 years old and over stay for VND 350,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 244 reviews
Cleanliness: 8.35
Service: 9.85
Location: 9.35
Room Quality: 8.85
Amenities: 8.85
Value for Money: 9.35
Food and Beverage: 8.85
Overall Experience: 9.35
F
Frantz • solo_traveller • fr
10
Pros:

Très bon séjour dans cette hôtel.
Personnel très sympathique.
Toujours souriant.

2026-04-25 • via Nuitee
N
Netta • extended_group • il
10
Pros:

The hotel is super nice
Good lucatio and great stuff!! Tracy is super helpful and kind
We will come again!!

2026-04-22 • via Nuitee
S
Stefano • solo_traveller • th
10
2026-04-21 • via Nuitee
S
Stefano • solo_traveller • th
10
Pros:

Very good location, staff and clean.

Cons:

Nothing

2026-04-21 • via Nuitee
R
Ralf • solo_traveller • de
10
Pros:

Good locatio. Friedlich staff

2026-04-20 • via Nuitee
J
Jessie • couple • nz
10
Pros:

Breakfast was amazing and they let us check out late. Very kind staff. :)

2026-04-18 • via Nuitee
J
Jonathan • couple • de
9
Pros:

Sehr leckeres Frühstück

2026-04-17 • via Nuitee
M
Marites • family_with_children • be
8
Pros:

The front desk staff ( which I forgot to get the name ) was very friendly and accommodating. The room is big enough for us 3 and supplies were replenished everyday.
The breakfast which is in another hotel was nice.

They prefer cash payment.

Cons:

That the room was only cleaned at around 3pm ( on our third day ). It would have been nicer to go back to a refreshed room after lunch because it was so hot outside. The AC should be colder.

2026-04-17 • via Nuitee
T
Tahlia • solo_traveller • au
10
Pros:

Good location, friendly staff

2026-04-17 • via Nuitee
S
Silvio • extended_group • it
10
Posizione perfetta per girare Hanoi
Pros:

Posizione perfetta
Staff molto cordiale

Cons:

Stanza molto essenziale ma va più che bene per il prezzo e la posizione

2026-04-14 • via Nuitee
P
Patricia • couple • fr
10
Chambre d’un très bon rapport qualité/prix. Le petit déjeuner est excellent et l’accueil très chaleureux. De plus la
Pros:

La localisation, le rapport qualité/prix, le petit déjeuner

Cons:

Tout était très bien

2026-04-13 • via Nuitee
H
Hoàng Anh • solo_traveller • vn
10
Tuyệt với
2026-04-13 • via Nuitee
D
Den • family_with_children • gb
10
Pros:

Clean rooms friendly staff

2026-04-10 • via Nuitee
A
Amanda • family_with_children • au
9
2026-04-09 • via Nuitee
G
Goullet • couple • fr
10
Pros:

La gentillesse des gens, arrangeant pour quitter l’hôtel aux heures tardives et prendre une douche avant d’aller à l’aéroport. Emplacement idéal pour les sorties et voir les lieux autours , nous étions au 7ieme étage c’était silencieux la nuit

2026-04-09 • via Nuitee
D
Den • family_with_children • gb
10
Great place for family or traveller.
Pros:

Location is perfect, staff friendly.

2026-04-07 • via Nuitee
K
Keith • couple • us
10
Pros:

Everything is convenient and the staff is very attentive.

2026-04-05 • via Nuitee
L
Louisa • couple • gb
8
Brilliant staff and location!
Pros:

Very friendly and helpful staff. Great location and very nice breakfast at hotel a few buildings down. Comfortable beds just slightly small room but perfect for what we needed!

Cons:

Slightly small room and balcony but good value!

2026-04-05 • via Nuitee
G
Gibbs • solo_traveller • au
9
Love it , go back again
Pros:

So close to everything

Cons:

Nothing

2026-04-04 • via Nuitee
D
Den • family_with_children • gb
10
Pros:

Great place and friendly.

2026-04-02 • via Nuitee