Swiss Garden Residence KL by WT Stay

Hotels
•
Independent
7.8 (433 reviews)
2A, Jalan Galloway, Bukit Bintang, Kuala Lumpur, 50150 , Kuala Lumpur , MY
60-12-3293551

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Facilities

Fitness facilities
Newspapers in lobby (surcharge)
Free WiFi
Terrace
Luggage storage
Sauna
Steam room
Elevator
Fitness facilities
ATM/banking
See all facilities

Review Highlights

Pros:
Location convenience
Good amenities for families
Cons:
Poor cleanliness
Inconsistent service

Categories

Cleanliness
4.76
Absolutely terrible hygiene and maintenance of the building! Hair on the floor, bathroom basin filthy, shower covered in soup scum and rust.
Service
9.23
Staff made attempts to resolve issues but service was inconsistent.
Location
8.77
Location is convenient with many shops and attractions within walking distance.
Room Quality
7.22
Rooms were dated with cleanliness issues; some rooms not up to the expected standard.
Amenities
8.75
Amenities such as the swimming pool and playground were enjoyable.
Value for Money
8.71
Considering the location and amenities, the price reflects good value.
Food and Beverage
7.76
No specific sentiment mentioned in the reviews.
Overall Experience
7.23
Mixed experiences with significant hygiene issues overshadowing enjoyment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 08:53

Property Description

Recreational Amenities:
Enjoy the outdoor pool, sauna, and fitness center for a relaxing stay.

Dining Options:
Savor a meal in the restaurant, grab snacks at the coffee shop, or opt for room service.

Convenience and Comfort:
Benefit from free Wi-Fi, business center services, and spacious kitchenette rooms.

A stay at Swiss Garden Residence KL by WT Stay places you in the heart of Kuala Lumpur. Book your relaxing getaway now!

Important information:

Be sure to enjoy recreational amenities, including an outdoor pool, a sauna, and a fitness center. Additional features at this Mediterranean hotel include complimentary wireless internet access, gift shops/newsstands, and wedding services.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets not allowed

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Property follows regional sanitization guidelines Safe & Clean (Malaysia)

  • General

    Staff temperature checks are conducted regularly

See all policies

Location

Guest Reviews

7.8
Based on 433 reviews
Cleanliness: 4.76
Service: 9.23
Location: 8.77
Room Quality: 7.22
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 7.76
Overall Experience: 7.23
L
Lee • solo_traveller • my
5
2026-07-23 • via Nuitee
L
Lee • solo_traveller • my
3
2026-07-23 • via Nuitee
A
Ali • family_with_children • fr
1
Tout : la propreté du logement, l’état des équipements, les problèmes d’hygiène, la présence de cafards et de punaises d
Pros:

Rien. L’ensemble du séjour a été marqué par des problèmes d’hygiène, de propreté et de nuisibles qui ont rendu l’expérience très négative.

Cons:

Tout : la propreté du logement, l’état des équipements, les problèmes d’hygiène, la présence de cafards et de punaises de lit, le manque de solution adaptée malgré nos nombreuses réclamations et les changements de chambre répétés.

2026-07-21 • via Nuitee
D
DIANA • family_with_children • my
1
NOT RECOMMENDED!
Pros:

THE FACILITIES IS OK. SWIMMING POOL WAS NICE.

Cons:

THE BED WAS SMELLY N SMELL URINE. I KNOW THEY CHANGE THE PILLOW COVER BUT STILL DISGUSTING. THE BATHROOM SHOWER BROKE NEED TO USE THE OTHER OPTION. THE HOST CONTCT NUM PHONE PROVIDED IS NOT ANSWERED TO ASSIST.THE LOCATION IS ALSO VERY BAD N NOT WALKING FRIENDLY. THE FACILITIES IS OK. SWIMMING POOL WAS NICE. BUT CAN U IMAGINE HOW TO SLEEP WITH THIS KIND OF MATTRESS THAT SMELLS LIKE SHIT.

2026-07-21 • via Nuitee
P
Pepukai • solo_traveller • au
8
Generally my stay was good
Pros:

didnt have breakfast

Cons:

no changing of towels and no replenishing of tissue paper. Also, no cleaning for the 4 days I was in the room.

2026-07-13 • via Nuitee
A
Amir • family_with_children • sa
1
Cockroaches everywhere
Cons:

Cockroaches everywhere

2026-07-11 • via Nuitee
T
Tarig • solo_traveller • sd
10
2026-07-09 • via Nuitee
H
Halima • solo_traveller • nl
8
2026-07-02 • via Nuitee
O
Omor • solo_traveller • ae
5
2026-06-30 • via Nuitee
M
Michita • solo_traveller • jp
1
汚い
Pros:

コンビニがあること

Cons:

清潔感がない。マネジメントが悪い。部屋が臭い。

2026-06-29 • via Nuitee
M
Muneeba • extended_group • pw
2
2026-06-23 • via Nuitee
A
Afiq • family_with_children • my
10
2026-06-06 • via Nuitee
N
Normah • couple • my
10
2026-06-06 • via Nuitee
S
Siew Fong • extended_group • sg
5
Pros:

Location and size of room. Can even sleep up to 4 pax. Check in and check out is easy and staffs are friendly.

Cons:

1. Getting out of tower need to scan QR code is troublesome/unproductive
2. Room aircon is very weak
3. Shower area is dirty and filled with soap scum
4. Waiting lobby no aircon, very stuffy

2026-06-03 • via Nuitee
B
beatrix • couple • re
8
Pros:

The résidence is well lacalited,

2026-05-08 • via Nuitee
斗鱼 • solo_traveller • my
1
Pros:

Old and dirty

2026-05-06 • via Nuitee
S
SHIR LEY • family_with_children • bn
6
overall stay was good gathering with family. walking distance to find food.
Pros:

Nice view! overall clean. Bed was comfy.

Cons:

The water hose handle was faulty in master bedroom, thus have to do manually causing wet floor in the toilet.. Water drainage kind of slow when taking shower.

2026-04-22 • via Nuitee
Z
Zaafir • family_with_children • mu
4
Pros:

The bed and wifi

Cons:

The ac was not working well enough
Had to call maintenance
The tap was not good
There was leaking at the wash bassin every time

2026-04-17 • via Nuitee
A
Abdiwali • solo_traveller • au
10
2026-04-15 • via Nuitee
A
Abdiwali • solo_traveller • au
10
2026-04-15 • via Nuitee