Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Fax/photocopying
Tour desk
Ironing service
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Bathroom leakage
Dated facilities

Categories

Cleanliness
6.35
There was a report of humidity and bathroom leakage.
Service
8.35
The staff were very friendly and accommodating.
Location
8.35
The hotel is well located in the city center.
Room Quality
7.35
The facilities are a bit dated.
Amenities
7.35
General standard amenities available, should consider improvements.
Value for Money
7.35
Reasonable value for the price, but breakfast costs extra unexpectedly.
Food and Beverage
6.85
Extra charge for breakfast not included in the initial booking.
Overall Experience
7.25
Mixed experience with excellent service but issues with cleanliness and amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:17

Property Description

Luxurious Accommodation in Riobamba

La Merced Plaza Hostal, nestled in Riobamba, offers a serene retreat just 50 km from the majestic Chimborazo Volcano. Guests can indulge in comfort with a shared lounge, free private parking, and a charming terrace. The hotel's restaurant serves delectable dishes, while the free WiFi keeps you connected.

Charming Rooms and City Views

Experience comfort in the well-appointed rooms featuring wardrobes and some with a delightful city view patio. Enjoy the convenience of room service and a concierge service during your stay.

Delicious Breakfast and Convenient Location

Start your day with a scrumptious continental breakfast before exploring the nearby attractions. With the José Joaquín de Olmedo International Airport just 226 km away, La Merced Plaza Hostal is the perfect choice for your stay in Riobamba.

Important information:

Please inform La Merced Plaza Hospedaje in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Free private parking is possible at a location nearby (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 11 years old stay for US$9 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.4
Based on 20 reviews
Cleanliness: 6.35
Service: 8.35
Location: 8.35
Room Quality: 7.35
Amenities: 7.35
Value for Money: 7.35
Food and Beverage: 6.85
Overall Experience: 7.25
H
Hernan family_with_children ec
5
Cons:

Nunca nos dieron desayuno a pesar que cobraron incluído el desayuno

2026-02-27 via Nuitee
L
Ladislav family_with_children hr
10
2026-02-14 via Nuitee
D
Daniela family_with_children ec
9
Hotel la Merced
Pros:

Relación calidad precio

Cons:

Fuga en el baño

2025-08-09 via Nuitee
J
Jorge family_with_children ec
8
Pros:

El personal muy amable, el lugar bien ubicado en el centro de la ciudad.

Cons:

Las instalaciones ya tiene sus años y había mucha humedad en especial en el baño..

2025-08-02 via Nuitee
L
Luis solo_traveller ec
10
Excelente
Pros:

La atención,son muy amables, te hacen sentir como en casa.

Cons:

Los pocos días que duré hospedado.

2025-07-24 via Nuitee
E
Edwin family_with_children ec
6
2025-07-12 via Nuitee
M
Maritza family_with_children ec
8
Pros:

La ubicación del hotel es excelente

Cons:

En la página indicaban un precio e incluido el desayuno y al final fue un precio diferente y el desayuno tenía un costo extra

2025-07-04 via Nuitee
R
Ramon solo traveller es
2
Very poor
2025-02-24 via Nuitee
D
Daniel family with young children gb
9
Superb
2024-12-31 via Nuitee
J
John solo traveller gb
8
Very good
Cons:

Shower was cold

2024-01-04 via Nuitee
S
Selina young couple ch
4
All in all not matching a hotel standard.
Pros:

Friendly and very helpful owners/staff. Breakfast simple but nice.

Cons:

Not clean bathroom (hair everywhere in the shower), stinky toilet making the whole room smelly. Very noisy other guests until 3 am at night.

2023-09-14 via Nuitee
A
Alina family with young children ro
8
Very good
Cons:

The shower and the water was not hot.

2023-08-19 via Nuitee
C
Catherine solo traveller gb
9
A good and central choice for Riobamba
Pros:

Good central location, nice helpful owners. Very good value, huge room, I would stay here again :)

Cons:

Nothing

2023-08-17 via Nuitee
D
Doris solo traveller ec
5
Not recommended
Pros:

Courteous and helpful staff.

Cons:

The main door on the second floor is locked; you have to wait for someone to unclock it to go in and out; extremely hazardous in case of emergency. No other exits.
Dust, rust and sewer odor in the bathroom; poorly lighted.
Dirty floor rugs in the room.

2023-02-08 via Nuitee
Z
Zuzanna solo traveller pl
7
Good
Pros:

Nice view, friendly service

Cons:

No hot water, a lot of noise from the street

2023-01-29 via Nuitee
J
Jonah family with young children in
10
Exceptional
Pros:

Very friendly and helpful staff, we felt very welcome from check in.

The rooms are very comfortable and we had a room with a wonderful view of Chimborazo. As others have said there is some noise from the road but nothing at all that disturbed our sleep.

There are some very nice common areas for guests to spend time in. And we were told that we were welcome to make use of the kitchen.

It is in a good location next to the historical centre. There is also a market 2 minutes away where you can buy traditional Ecuadorian plates for very good prices.

Cons:

The only thing we would have liked was a better breakfast. We were given juice, instant coffee or tea, a very small amount of scrambled egg, and a peice of bread each - in fairness the bread was very nice and fresh, but we would have liked to have some butter and probably another egg or two each.

All things considered, I still think it is a very good price for the room but we had to go out straight after for another breakfast.

2022-11-11 via Nuitee
D
Deyanira solo traveller co
10
Exceptional
2022-10-21 via Nuitee
T
Tomasz solo traveller gb
8
Thank you for your hospitality
Pros:

I enjoyed my stay and the location was good - 2km from bus station. Luggage storage.

Cons:

Nothing to complain about.

2022-10-14 via Nuitee
M
Max young couple se
7
Good
Pros:

- Very nice staff
- Stable hot water in the shower
- Good central location
- very good WiFi

Cons:

- The cleaning of the room could be improved.
- No daily cleaning
- The staff tried helping us with public transport for our day trip to Chimborazo, but had no experience.
- Breakfast was very small (one egg, one croissant, coffee, juice - no butter, jam, cheese)
- no real common kitchen, but we could use the staff kitchen and they stored our food in their private fridge

2022-09-30 via Nuitee
M
Maya young couple no
9
Superb
Pros:

Great location. we chose the room with a window so it was noisy from the street but it was worth it because we had a super view of the volcano!

2022-09-29 via Nuitee