The Black Swan Hotel

Hotels
7 Horsemarket, Kelso, Roxburghshire, , Kelso , gb
+441573224563
info@theblackswanhotel.co.uk

listing image 1
Show all photos

Facilities

Electric bicycle charging station
Non-smoking rooms
Family rooms
Darts
Non-smoking throughout
Shared lounge/TV area
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Clean rooms
Comfortable beds
Cons:
Expensive breakfast
No spa services
Some rooms needed upgrades
Limited amenities

Categories

Cleanliness
8.1
Guests consistently appreciated the cleanliness of the rooms.
Service
7.7
Service was generally well-received, with some mentions of helpful and friendly staff.
Location
9.1
The hotel's central location near key attractions was highly praised by guests.
Room Quality
7.8
Guests found the rooms comfortable and well-equipped, though some noted minor noise issues.
Amenities
7.2
While some guests enjoyed the amenities like tea and coffee, others wished for more facilities such as a spa.
Value for Money
6.7
Opinions varied on the value for money, with some feeling the price was fair and others finding it slightly high.
Food and Beverage
7.3
Guests generally appreciated the breakfast and restaurant offerings, though some desired more variety.
Overall Experience
7.7
Most guests had a positive experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-30 19:00

Property Description

Charming Accommodation in Kelso

Convenient Location: Located near popular attractions such as Melrose Abbey and Chillingham Castle, The Black Swan Hotel offers easy access to explore the historic landmarks in the area.

Comfortable Rooms: The hotel provides non-smoking rooms equipped with modern amenities including a flat-screen TV, private bathroom, and cozy bed linens for a relaxing stay.

Entertainment Options: Take advantage of the on-site bar and shared lounge, or try your hand at darts for some friendly competition during your visit.

Book your stay at The Black Swan Hotel for a delightful experience in Kelso.

Important information:

Please inform The Black Swan Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
A damage deposit of GBP 100 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and charges may be applicable.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location