Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Professional staff
Exceptional room quality
Cons:
Unpleasant smell in the bathroom

Categories

Cleanliness
8.88
Some negative sentiment about unpleasant odors.
Service
10
Staff was very professional, went above and beyond.
Location
9.88
Incredibly convenient and walkable to many attractions.
Room Quality
10
Rooms described as clean, stylish, spacious, and incredible.
Amenities
9.88
Well-appointed room with a boutique vibe.
Value for Money
9.88
Good value for the quality and experience provided.
Food and Beverage
9.88
Breakfast and restaurant experience were positively mentioned.
Overall Experience
10
Guests expressed eagerness to return and highly recommend the hotel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 00:27

Property Description

Luxurious Accommodation
CoolRooms Palacio de Atocha offers a luxurious stay in Madrid, just 800 meters from Puerta del Sol. The hotel features a restaurant, private parking, a bar, and a garden, providing guests with top-notch amenities.

Comfort and Convenience
Each room is equipped with air conditioning, a flat-screen TV, a kettle, and a private bathroom with free toiletries. Guests can enjoy the comfort of modern facilities including room service and free WiFi, ensuring a convenient stay.

Prime Location
Located near iconic landmarks such as Mercado San Miguel and Prado Museum, CoolRooms Palacio de Atocha is the perfect choice for travelers looking to explore Madrid. Book now to experience luxury and convenience in the heart of the city.

Important information:

This accommodations reserves the right to authorize the guest's credit card prior to arrival.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible at a location nearby (reservation is needed) and costs EUR 32 per day.

Location

Guest Reviews

9.8
Based on 1249 reviews
Cleanliness: 8.88
Service: 10
Location: 9.88
Room Quality: 10
Amenities: 9.88
Value for Money: 9.88
Food and Beverage: 9.88
Overall Experience: 10
O
orla • couple • gb
9
Very relaxing and comfortable
Pros:

Room was nice, great location- also enjoyed the restaurant

Cons:

Pool not open yet :(

2026-06-06 • via Nuitee
D
Dirk • family_with_children • be
10
Dit hotel is synoniem voor luxe en verwennerij op een toplocatie, een aanrader!
Pros:

Personeel was supervriendelijk, beleefd en behulpzaam.
Het à-la-carte ontbijt overtreft je hoogste verwachtingen. Zeer uitgebreid aanbod. Perfect versbereid à la minute.
Kamers zijn voorzien van alle mogelijke luxe en extra's, in badkamer bv. scheerset, tandenborstelset, haardroger en stijltang, heerlijke badproducten, slippers en badjassen, ... In de kamer rijkelijk aanbod aan snacks bv. chips, amandelen, frambozen in chocolade, chocoladerepen,... Alles van dranken in minibar, koffie/thee/water gratis.
Zwembad is heerlijk. In 1 woord: TOP!!!

Cons:

Door technisch iets was het zwembad 1 dag gesloten, gelukkig volgende dag wel geopend dus prima.

2026-06-04 • via Nuitee
N
nahuel julián • couple • ar
10
El mejor hotel que fui
Pros:

Es una hermosura este hotel, y la atención es espectacular.

Cons:

Nada

2026-06-02 • via Nuitee
I
Isabelle • couple • ch
10
Ich komme gerne wieder.
Pros:

Das Zimmer war sehr gross, ruhig und das Bett war sehr bequem. Tolle Einrichtung.

Cons:

War alles bestens.

2026-06-01 • via Nuitee
J
Joanne • couple • au
10
Probably the best hotel we stayed in on our trip around Europe
Pros:

Lovely boutique hotel. Great room and bathroom. Very comfortable beds. Lovely bar and restaurant, a small, pretty pool area but fine for cooling off after a hot day sightseeing. Staff were delightful.

Cons:

Nothing

2026-05-31 • via Nuitee
B
Brett • solo_traveller • au
10
Lovely place and the staff went out of there way for us
Pros:

Loved the vibe and entire place

Cons:

Restaurant not fantastic at all

2026-05-31 • via Nuitee
V
Vadim • family_with_children • us
10
The second time stand in this hotel. Recommend for everyone
Pros:

Great location, excellent and very comfy rooms, outstanding restaurant, extremely friendly and nice staff

Cons:

None

2026-05-30 • via Nuitee
M
milan • couple • us
10
3 days in Madrid, great location, very helpful and friendly staff, the room was outfitted well.
Pros:

Facilities and staff were great

2026-05-27 • via Nuitee
M
Manuel • couple • es
10
Pros:

En general todo perfecto. El personal increíble y las instalaciones super cómodas

Cons:

No hay nada que no me gustará

2026-05-27 • via Nuitee
D
Dr • couple • de
10
Besser geht es kaum
Pros:

Wunderbares Hotel,perfekte Ausstattung,liebevolles zugewandtes Personal,das sich um alles kümmert-vom Concierge bis zum Zimmerservice-man freut sich abends ins Hotel zu kommen!

Cons:

Nichts

2026-05-27 • via Nuitee
M
Milad • couple • us
10
Pros:

Everything was 5 stars. Beautiful and spacious rooms. Central location. Amazing service and kind staff.

Cons:

Nothing. Everything was perfect.

2026-05-24 • via Nuitee
E
Erhart • couple • at
10
2026-05-24 • via Nuitee
E
Elisa • couple • es
10
Inmejorable
Pros:

La atención de todo el personal, la limpieza y la elegancia de la habitación. El desayuno es simplemente increíble

Cons:

No tengo ningún pero

2026-05-17 • via Nuitee
F
FATIMA • solo_traveller • ae
10
2026-05-17 • via Nuitee
D
domenico • couple • it
9
Pros:

posizione eccellente

2026-05-15 • via Nuitee
M
Marie • family_with_children • pt
10
We will be back! We loved it!
Pros:

Everything was perfect. They put a baby bath in the bedroom and it made our stay a lot smoother!

Cons:

Nothing

2026-05-14 • via Nuitee
V
VBo • solo_traveller • it
9
Pros:

La camera, la posizione e la gentilezza dello staff

Cons:

L'acqua servita a colazione sa di cloro

2026-05-14 • via Nuitee
E
Evangelos • family_with_children • gr
10
A fantastic stay in every respect—highly recommended
Pros:

Stayed here from 13–16 April with my two teenage daughters and had a wonderful experience. The location is excellent—within walking distance of all the main attractions. Our Superior Suite was stunning: spacious, beautifully designed, and perfectly equipped. The staff were outstanding, genuinely friendly, professional, and always willing to help. Breakfast was equally impressive, with a generous and very high-quality selection. A fantastic stay in every respect—highly recommended

2026-05-13 • via Nuitee
S
Suzanne • couple • nl
10
2026-05-11 • via Nuitee
M
Mateusz • solo_traveller • pl
10
2026-05-08 • via Nuitee