Marutamachi Crystal Hotel

Hotels
7.9 (132 reviews)
Nakagyoku Marutacho 25 , Kyoto , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Fax/photocopying
Non-smoking throughout
Fire extinguishers
Smoke alarms
CCTV outside property
24-hour security
See all facilities

Review Highlights

Pros:
Good location
Kind staff
Cons:
Cleanliness issues
Noise disturbances

Categories

Cleanliness
6.61
Several reviews mentioned issues with cleanliness, including dirty trash and poor maintenance.
Service
8.58
The staff was described as kind and helpful, with smooth check-in experiences.
Location
8.62
Convenient location with easy access to public transport and nearby attractions.
Room Quality
7.57
General comfort noted, but some issues with noise and outdated features.
Amenities
7.6
Amenities such as parking and room supplies were satisfactory, but some were lacking.
Value for Money
7.56
Generally considered fair price, although some expected better quality.
Food and Beverage
8.61
Not specifically mentioned, assumed standard quality for this hotel tier.
Overall Experience
8.08
Overall stay was enjoyable except for cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:14

Property Description

Prime Location
Located near Nijo Castle and Kyoto International Manga Museum, Marutamachi Crystal Hotel offers easy access to top attractions in Kyoto.

Modern Amenities
Guests can enjoy free WiFi throughout the property and comfortable accommodations for a relaxing stay.

Concierge Service
Our helpful reception staff can provide tips on exploring the area and assist with any inquiries during your stay.

Book now to experience a convenient and enjoyable stay at Marutamachi Crystal Hotel!

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.9
Based on 132 reviews
Cleanliness: 6.61
Service: 8.58
Location: 8.62
Room Quality: 7.57
Amenities: 7.6
Value for Money: 7.56
Food and Beverage: 8.61
Overall Experience: 8.08
M
Morisawa • family_with_children • jp
3
ミラブルとサロニアを楽しみにしていたためがっかりだった。
Pros:

立地が悪くなく、コインパーキングも真横にあった

Cons:

ミラブル、サロニアが載っていたので予約したのに両方なかった。

2025-11-22 • via Nuitee
H
Hajili • extended_group • tr
10
2025-11-15 • via Nuitee
I
Irma • extended_group • nl
8
2025-11-14 • via Nuitee
F
Francesca • couple • us
10
Great place to stay in Kyoto! Good area and kind staff.
Pros:

Check-in went very smoothly and the person at the front was very kind. She gave us extra coffee and the location was great!

Cons:

N/A

2025-11-11 • via Nuitee
C
Cương • couple • jp
10
good
Pros:

bồn tắm rộng thoải mái <3

Cons:

cách âm kém , thường bị làm phiền bởi tiếng xe ngoài đường

2025-11-09 • via Nuitee
H
Hikaru • family_with_children • jp
9
2025-11-07 • via Nuitee
E
Esperanza • family_with_children • es
8
Estancia agradable
Pros:

Muy bien situado con muchos autobuses cercanos para moverte por Kioto y muy cerca de Nijo Castle a 5 minutos andando.

2025-11-06 • via Nuitee
神谷 • family_with_children • jp
6
Pros:

３人で宿泊する際に値段がお得だった。

Cons:

何度かこちらのホテルに宿泊しているがトイレの汚物入れに前の宿泊者の汚物がそのまま残っていた。またトイレの洗浄ボタン付近に埃が積もっていた。

2025-11-05 • via Nuitee
A
Angel • family_with_children • es
8
2025-11-05 • via Nuitee
K
Kuldar • family_with_children • ee
10
2025-11-01 • via Nuitee
M
Menno • family_with_children • nl
7
2025-10-24 • via Nuitee
S
Sarah • solo_traveller • au
8
2025-10-19 • via Nuitee
K
kotomi • couple • jp
5
部屋は一般的､可もなく不可も無く
Pros:

隣に安い駐車場があった､
大通りに面して動き易い

Cons:

窓が開かない､外が全く見えなくて閉塞感
ルームウエアが無かった
外壁が無く廊下にカメムシの死骸が何匹も落ちていた

2025-10-16 • via Nuitee
• couple • cn
7
2025-10-12 • via Nuitee
佐々木 • extended_group • jp
3
金額と綺麗さがマッチしていない。インバウンドで仕方がないとは思っている。
Pros:

スタッフの笑顔

Cons:

枕が臭い
リモコンが汚くて触りたくなかった

2025-10-12 • via Nuitee
• family_with_children • jp
8
2025-10-09 • via Nuitee
S
Siv • couple • no
5
Helt greit hotell om du kun skal sove og ta deg en dusj. Grei pris.
Pros:

Forholdsvis grei beliggenhet.
Men bildene viser et hotel i høyere klasse enn virkeligheten. Rommene var ikke helt rene. Da vi sjekket inn lå det søppelposer og skitten sengetøy i gangen utenfor heisen, noe som ble liggende i over et døgn. Rommet var helt greit, men de kunne ha vasket og støvsuget gulvet litt bedre. Være oppmerksom på at du må selv gi beskjed om håndklær bytte og rom vask.

Cons:

Mye rot og ikke helt reint hotell

2025-10-05 • via Nuitee
Y
yoshinosuke • family_with_children • jp
5
2025-10-02 • via Nuitee
F
Fumiyo • solo_traveller • jp
10
2025-09-30 • via Nuitee
K
Klikowicz • extended_group • pl
10
2025-09-29 • via Nuitee