Kuromon Crystal Hotel

Hotels
8.6 (354 reviews)
Chuoku Nipponbashi 1-13-9 , Osaka , jp

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Fax/photocopying
Non-smoking throughout
Concierge service
Fire extinguishers
Smoke alarms
CCTV outside property
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Small rooms
Cleanliness issues

Categories

Cleanliness
7.6
Some complaints regarding cleanliness, particularly with leftover items from previous guests.
Service
9.6
Many reviews highlight the friendly and helpful nature of the staff.
Location
9.6
Great location near markets and attractions, making it very convenient for guests.
Room Quality
8.1
Rooms are often described as small and cramped, though some were comfortable.
Amenities
8.6
Amenities are satisfactory, though some guests wanted more detailed information about them.
Value for Money
8.6
Generally good value for money, especially considering location and service.
Food and Beverage
7.6
Breakfast options were noted as limited, which may not cater to all tastes.
Overall Experience
9.1
Customers had a generally positive experience despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 08:29

Property Description

Luxurious Accommodation in the Heart of Osaka

Convenient Location: Situated in the center of Osaka, Kuromon Crystal Hotel offers easy access to popular landmarks and attractions, making it an ideal choice for travelers looking to explore the city.

Modern Amenities: Enjoy a comfortable stay with our buffet breakfast, free WiFi, 24-hour front desk, and concierge service. The non-smoking property ensures a pleasant environment for all guests.

Nearby Attractions: Immerse yourself in the vibrant culture of Osaka with key attractions like Zojugoi Yasuidoton Dobokukiko Monument and Nipponbashi Catholic Church just a stone's throw away.

Experience the best of Osaka at Kuromon Crystal Hotel - book your stay now for an unforgettable travel experience.

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 354 reviews
Cleanliness: 7.6
Service: 9.6
Location: 9.6
Room Quality: 8.1
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 7.6
Overall Experience: 9.1
K
KANNA • couple • jp
9
2026-01-21 • via Nuitee
K
KAZUKI • couple • jp
10
2026-01-19 • via Nuitee
C
CHIE • extended_group • jp
10
また泊まってみたい！
Pros:

黒門市場に近かったので散策出来ます。

Cons:

フロントの人が1人やったから並んだ

2026-01-19 • via Nuitee
A
Arzu • solo_traveller • tr
10
Pros:

Konumu şahaneydi ve ön büro personeli çok güler yüzlü ve yardımcıydı.

2026-01-19 • via Nuitee
J
Juan Carlos • extended_group • es
7
2026-01-10 • via Nuitee
M
masanori • couple • jp
7
2025-12-21 • via Nuitee
E
Estevan • couple • cl
8
Nice stay
Pros:

Great staff

Cons:

Rooms are really small. Kind of uncomfortable when you’re traveling in couple with 2 big luggages

2025-12-10 • via Nuitee
K
Kelly • couple • tw
10
2025-12-09 • via Nuitee
C
Ching Yuan • extended_group • tw
8
2025-12-07 • via Nuitee
R
Ramzi • solo_traveller • gb
4
Questionably loses or sells your phone number — be careful
Pros:

Great location near the market and a close walk to Dotonbori

Cons:

- Hotel seems to sell your data or have a leak somewhere as I received 3 messages on my phone number with AI generated images of fake people and with a link to pay the hotel fees ahead of time. Every one of those was a different and very questionable website. Contacted hotel and they said they’ve heard others complain recently and that I should raise it with Booking.com. I stay at dozens of hotels each year booked through Booking, never had this anywhere before.
- Tiny room and badly arranged to the point where I could only open the luggage vertically and slide my hand in. Never had that even in Tokyo.
- Check out is at 10 AM and there is an hourly fee after. I’ve also never seen a check out earlier than 11 AM so keep this in mind if you’re planning to have a calm stay in Osaka.

2025-12-05 • via Nuitee
Y
Yi Hsin • couple • tw
8
2025-12-03 • via Nuitee
D
Dmytro • family_with_children • ua
8
Pros:

Perfect location, good value for money, more spacious than other hotels in the same price range and very comfortable. Clean and quiet.

2025-11-30 • via Nuitee
M
Maryam • couple • ir
10
Pros:

They have very nice staff, they have a big and comfortable bathroom.

2025-11-24 • via Nuitee
N
Nixon • family_with_children • au
6
2025-11-24 • via Nuitee
H
HUIYING • extended_group • cn
10
Pros:

离市场特别近吃的玩的应有尽有

2025-11-21 • via Nuitee
J
Juan • couple • jp
10
Pros:

Great stay. Well located. Staff was friendly and helpful.

2025-11-16 • via Nuitee
J
Juan • solo_traveller • jp
10
2025-11-16 • via Nuitee
Y
YATING • couple • tw
8
還算方便的住宿體驗
Pros:

1. 地理位置很不錯，離地鐵不遠，黑門市場也在附近，對面還有一間711，整體來說很方便
2. 隔音還不錯，房間在電梯口附近原本以為會聽到房客頻繁走動的聲音，但是入住三天都很安靜
3. 雙人床床鋪很大（雖然是兩張單人床併在一起），硬度適中，躺起來還蠻舒適
4. 浴室乾濕分離，水壓也很剛好
5. 服務人員很友善

Cons:

1. 房間清潔感覺沒有很確實，入住第一天發現浴室內有上一位客人使用過的OK蹦，第二天請飯店協助房間清潔，但是OK蹦依舊沒有被丟棄
2. 房間感覺比照片稍舊一些，可能因為入住樓層較低，拉開窗簾正對隔壁大樓的牆壁，所以感覺也比較昏暗一點
3. 雙人床是兩張單人床併在一起，中間會有明顯的床緣支架凸起來

2025-11-12 • via Nuitee
Y
Yvan • couple • fr
8
Emplacement idéal
Pros:

Emplacement idéal et personnel très accueillant. Literie très confortable, et grand lit, ce qui est assez rare au Japon. Décoration soignée.

Cons:

La salle du petit déjeuner est trop petite et, si on n'est pas adepte des petits déjeuners japonais, il y a un choix limité.
Attention, aux étages inférieurs ( jusqu'au 4e) la vue est complètement bouchée par un immeuble qui est à quelques centimètres de la fenêtre.. Nous avons demandé à changer de chambre et la réceptionniste a tout de suite accepté, très aimablement.

2025-11-10 • via Nuitee
P
PO-HAO • solo_traveller • tw
6
對清潔部分非常不滿意
Pros:

櫃檯服務人員待人親切，耐心解釋飯店入住政策

Cons:

單人房被分配到的房型應該是沒有重新裝修過的舊房型，舊不是大問題，但清潔部分非常不完善，床底下有前一位房客的垃圾（衛生紙包裝），冷氣還會一直飄落黑色霉塊，好奇用手機照冷氣內部大量黴菌沒有清潔⋯⋯

2025-11-07 • via Nuitee