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Facilities
Property facilities
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Offsite parking discounted rates available
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Guest education on local ecosystems and culture
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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BBQ facilities
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Car hire
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Packed lunches
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Currency exchange
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Private check-in/check-out
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Shared lounge/TV area
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Board games/puzzles
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Shuttle service (additional charge)
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Concierge service
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Grocery deliveries
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Wheelchair accessible
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Kid meals
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Shared kitchen
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Outdoor furniture
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Fruits
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Pet bowls
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Broadcast Live sport events
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Aerobics
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Billiards or pool table
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Free wired internet
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Snack bar/deli
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Golfing on site
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Playground on site
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Art gallery on site
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Wine release events
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Reception hall
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Japanese garden
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Covered parking
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Secured parking
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Garage
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Horse riding nearby
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Bicycle-friendly property
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Electric bicycle charging station
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Guest education on local ecosystems and culture
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Panoramic Views and Modern Comforts
Step Town, nestled in the hilly suburbs of Kigali, offers breathtaking panoramic views of the city. Each room is thoughtfully equipped with modern amenities like free WiFi, a fan, and a TV with satellite channels. The private bathrooms and cozy terraces add a touch of luxury to your stay.
Culinary Delights and Relaxation
Indulge in delicious meals at the on-site restaurant or unwind with a drink on the terrace while soaking in the mesmerizing views of Kigali. Special diet menus and convenient room service cater to your culinary preferences, ensuring a delightful dining experience.
Convenience and Hospitality
With a 24-hour front desk, luggage storage, and airport shuttles available, Step Town prioritizes your convenience and comfort. Explore nearby attractions like the Kigali Genocide Memorial, located just 3 km away. Book your stay at Step Town for a memorable and relaxing experience.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Property Policies
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Pets
Pets are allowed on request. No extra charges.
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 10 years old stay for free when using an existing bed.
People 11 years old and over stay for US$30 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
My friend and I stayed here upon arrival at Kigali airport.
We had a comfortable night’s stay, enjoying some food and beer from the onsite restaurant.
The outstanding factor was the assistance with transport from the airport and then to the very busy bus station in the morning. As 2 women travellers this could have been daunting, however Patrick made sure we got our tickets and the right bus and even connected us with a friend to help us upon arrival at Musanze.
Service we much appreciated on the first day of our travels.
Nothing, it was very good value
Accueil chaleureux, calme, propreté
Rien
It was a spacious triple room and the staff were absolutely beautiful. The food was yummy and varied. The views were great and overall, I would highly recommend Step Town.
It's difficult to say what is the central/main part of Kigali. This hotel is slightly outside of the touristy part, which isn't necessarily a bad thing. However, even though staff may say to call them always for taxis etc, once you are in town just use the taxis (there were 3 of us and so we didn't use the moto bikes) that you find as they can be a bit cheaper. Most taxis, though, will ask for US$10 to go places.
Bien situé, très propre. Terrace avec vue sur la ville.
Personnel serviable et accueillant..
Rien
Was close to town
Tv had only 1 channel.
The place is well located on a hill with a nice view. Negative is that it's, though short, on a dirt road.
The staff were all friendly and welcoming. The room is large, large bathroom as well as a large balcony to watch the sunset.
In der Unterkunft ist ein Restaurant mit Blick über die Stadt, in dem Restaurant kann man zu unfassbar günstigen Preisen essen und trinken (verschiedene Sorten Bier gab es auch).
Gegenüber ist noch eine kleine Kneipe, die gut mit Einheimischen besucht ist.
Freundliches Personal, gutes Bad
Teppiche im Zimmer
The breakfast's were fine and the staff was excellent.
They went out of their way to accommodate you in any way they could. I will definitely return to this hotel and recommend it to friends.
There was nothing not to like.
The room was extremely small - too small for two people really.
Hôtel bien situé et personnel sympathique et accueillant.
La chambre un peu vieillotte sans frigo et le lieu est très bruyant.
Le personnel est super gentil et dévoué ! Le coût pour une petite chambre ou tu peux te déplacer tant a Kigali, pour des expéditions ou un petit trajet en moto-taxi ! Les petits déjeuners que j’ai aimé !
Il faudrait que l’on mise sur eratianes
The staff was wonderfull! We stayed here with a big group of friends and they always tried to cater quickly to our needs. Furthermore, the rooms were spacious and clean.
Situé à proximité du centre-ville. Réceptionniste très amicale. Pas de circulation intense à proximité.
Hotel z regionalnym klimatem. Położenie na zboczu. Sympatyczny personel. Pokój z wejściem z zewnątrz. Widok na panoramę miasta. Przed oknem zabytkowe drzewa. Dobrze skalkulowana cena. Przykładowe śniadanie: Bukiet warzyw, omlet z tostami i dzbanek afrykańskiej białej herbaty.
Personeel en eigenaar van Hotel Step Town waren zeer vriendelijk en behulpzaam.
Ze gaven me het gevoel "Voel je thuis, ver weg van huis"
Ontbijt was goed alsook de kamer.
Hotel is rustig gelegen in een buitenwijk, niet ver van het centrum.
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