Step Town

Hotels
8.5 (132 reviews)
Kiyovu-Muhima, KN 1Av , Kigali , rw

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly and accommodating staff
Good location with affordable dining options
Cons:
Small room sizes
Some noise disturbances from the surroundings

Categories

Cleanliness
8.08
Rooms were clean, but there were mentions of small size impacting overall comfort.
Service
9.55
The staff is incredibly friendly and accommodating.
Location
9.09
Conveniently located near key areas and attractions.
Room Quality
7.54
Some rooms are reported to be small and a bit outdated.
Amenities
8.57
Standard amenities typical for the hotel rating; improvements noted in some areas.
Value for Money
8.53
The hotel offers good value with affordable prices for the service and location.
Food and Beverage
8.08
Breakfast is good but could have more variety; a decent restaurant available.
Overall Experience
8.55
Despite some downsides, the overall experience was pleasant and enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:48

Property Description

Panoramic Views and Modern Comforts
Step Town, nestled in the hilly suburbs of Kigali, offers breathtaking panoramic views of the city. Each room is thoughtfully equipped with modern amenities like free WiFi, a fan, and a TV with satellite channels. The private bathrooms and cozy terraces add a touch of luxury to your stay.

Culinary Delights and Relaxation
Indulge in delicious meals at the on-site restaurant or unwind with a drink on the terrace while soaking in the mesmerizing views of Kigali. Special diet menus and convenient room service cater to your culinary preferences, ensuring a delightful dining experience.

Convenience and Hospitality
With a 24-hour front desk, luggage storage, and airport shuttles available, Step Town prioritizes your convenience and comfort. Explore nearby attractions like the Kigali Genocide Memorial, located just 3 km away. Book your stay at Step Town for a memorable and relaxing experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    People 11 years old and over stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 132 reviews
Cleanliness: 8.08
Service: 9.55
Location: 9.09
Room Quality: 7.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.08
Overall Experience: 8.55
A
Armand • couple • fr
8
Bon hôtel sur les hauteurs de Kigali
Pros:

Hôtel offrant une belle vue sur Kigali, à l'écart du centre-ville dans un quartier calme.
Bon accueil, le personnel est vraiment adorable et soucieux d'apporter le meilleur service.
Lit confortable.
Bon petit-déjeuner servi en terrasse

Cons:

Quelques points négatifs :
- la chambre au rez-de-chaussée est beaucoup plus petite que ce qui est indiqué sur Booking (on est très loin des 25 m2),
- pas d'intimité dans la chambre du rez-de-chaussée : il faut laisser les rideaux fermés pour être à l'abri des regards,
- problème de plomberie dans les WC de la salle de bain : fuite d'eau sale qui provoque une odeur désagréable (signalé à la réception),
- hôtel loin des restaurants

2026-04-11 • via Nuitee
A
Armand • couple • fr
8
Bon hôtel
Pros:

Hôtel situé un peu à l'écart du centre-ville et offrant une belle vue sur Kigali.
Personnel très accueillant et chaleureux.
Très bon petit-déjeuner en terrasse.
Lit confortable et aucune nuisance sonore la nuit.

Cons:

En revanche, quelques points négatifs :
- pas de restaurant ni de commerce à proximité immédiate de l'hôtel.
- la chambre n'était pas très spacieuse et ne correspondait pas à la taille indiquée sur Booking lors de la réservation (25 m2 indiqués).
- Pas d'intimité dans la chambre au rez-de-chaussée car les autres clients ou le personnel passent devant les fenêtres de cette chambre.
- Et il y a eu un petit problème de fuite d'eau au niveau des WC lors de la dernière nuit (signalé à la réception dès le lendemain matin)

2026-04-07 • via Nuitee
C
Christian • solo_traveller • de
10
2026-04-02 • via Nuitee
J
James • solo_traveller • gb
9
Pros:

The greatest thing was the super friendly staff, who were super helpful in finding onward transport and giving advice about Kigali. The room was spacious and it was one of the most comfortable beds I’ve tried throughout my travels in east Africa. Overall highly recommended!

2026-04-01 • via Nuitee
T
Toyeen • solo_traveller • gb
10
2026-03-27 • via Nuitee
B
Benjamin • solo_traveller • ch
10
Tres bon séjour je reviendrais
Pros:

Bien placé
Personnel agréable

2026-03-20 • via Nuitee
A
Augustine • extended_group • ke
7
2026-03-15 • via Nuitee
K
Klaudia • couple • de
9
Preiswert, freundlich, engagiert
Pros:

Wir haben die letzten zwei Nächte unserer Rundreise in Kigali verbracht, wurden unglaublich gut empfangen und haben während des Aufenthalts ganz viel Unterstützung erhalten, etwa beim Übersetzen für die Mopedtaxis und beim Transfer zum Flughafen. Das Essen (veggie und auch kompletter Roomservice) hat uns super geschmeckt, das Zimmer war zweckmäßig für einen Sightseeing-Aufenthalt in der Stadt. Kurzum: In der Budgetkategorie perfekt.

Cons:

Nur als Hinweis an andere Reisende, für die das vielleicht wichtig sein könnte: Das Hotel liegt am Steilhang, es gibt also, je nach Zimmer, einige Treppen.

2026-03-04 • via Nuitee
T
Thomas • couple • rw
10
A place I return to
2026-03-03 • via Nuitee
G
Girmay • solo_traveller • zw
8
Pros:

Die Mitarbeitern sind ganz nett

Cons:

Einrichtungen sind ein bisschen bedürftig

2026-03-01 • via Nuitee
B
Bernadette • couple • ca
10
Pros:

Breakfast was great. Friendly, helpful staff and clean room.

Cons:

Nothing, everything was good.

2026-02-25 • via Nuitee
J
Jiri • family_with_children • cz
10
2026-02-25 • via Nuitee
S
Stefan • couple • de
8
Pros:

The room and the view from thr balcony

2026-02-25 • via Nuitee
P
Pavel ČESAL • family_with_children • cz
8
2026-02-14 • via Nuitee
C
Caroline • extended_group • gb
9
Great stay upon arrival at Kigali Airport
Pros:

My friend and I stayed here upon arrival at Kigali airport.
We had a comfortable night’s stay, enjoying some food and beer from the onsite restaurant.
The outstanding factor was the assistance with transport from the airport and then to the very busy bus station in the morning. As 2 women travellers this could have been daunting, however Patrick made sure we got our tickets and the right bus and even connected us with a friend to help us upon arrival at Musanze.
Service we much appreciated on the first day of our travels.

Cons:

Nothing, it was very good value

2026-02-08 • via Nuitee
D
dromos • couple • fr
10
Pros:

Accueil chaleureux, calme, propreté

Cons:

Rien

2026-01-18 • via Nuitee
H
Helen • family_with_children • au
9
Friendly staff, comfortable room and great restaurant!
Pros:

It was a spacious triple room and the staff were absolutely beautiful. The food was yummy and varied. The views were great and overall, I would highly recommend Step Town.

Cons:

It's difficult to say what is the central/main part of Kigali. This hotel is slightly outside of the touristy part, which isn't necessarily a bad thing. However, even though staff may say to call them always for taxis etc, once you are in town just use the taxis (there were 3 of us and so we didn't use the moto bikes) that you find as they can be a bit cheaper. Most taxis, though, will ask for US$10 to go places.

2026-01-15 • via Nuitee
M
Marie Jose • solo_traveller • ca
10
Excellent
Pros:

Bien situé, très propre. Terrace avec vue sur la ville.
Personnel serviable et accueillant..

Cons:

Rien

2026-01-11 • via Nuitee
C
casey • couple • gb
8
Pros:

Was close to town

Cons:

Tv had only 1 channel.

2026-01-06 • via Nuitee
S
Swarts • family_with_children • nl
8
Good Price Quality.
Pros:

The place is well located on a hill with a nice view. Negative is that it's, though short, on a dirt road.

The staff were all friendly and welcoming. The room is large, large bathroom as well as a large balcony to watch the sunset.

2026-01-05 • via Nuitee