Step Town

Hotels
8.5 (144 reviews)
Kiyovu-Muhima, KN 1Av , Kigali , rw

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Free
Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly and accommodating staff
Good location with affordable dining options
Cons:
Small room sizes
Some noise disturbances from the surroundings

Categories

Cleanliness
8.08
Rooms were clean, but there were mentions of small size impacting overall comfort.
Service
9.55
The staff is incredibly friendly and accommodating.
Location
9.09
Conveniently located near key areas and attractions.
Room Quality
7.54
Some rooms are reported to be small and a bit outdated.
Amenities
8.57
Standard amenities typical for the hotel rating; improvements noted in some areas.
Value for Money
8.53
The hotel offers good value with affordable prices for the service and location.
Food and Beverage
8.08
Breakfast is good but could have more variety; a decent restaurant available.
Overall Experience
8.55
Despite some downsides, the overall experience was pleasant and enjoyable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 21:48

Property Description

Panoramic Views and Modern Comforts
Step Town, nestled in the hilly suburbs of Kigali, offers breathtaking panoramic views of the city. Each room is thoughtfully equipped with modern amenities like free WiFi, a fan, and a TV with satellite channels. The private bathrooms and cozy terraces add a touch of luxury to your stay.

Culinary Delights and Relaxation
Indulge in delicious meals at the on-site restaurant or unwind with a drink on the terrace while soaking in the mesmerizing views of Kigali. Special diet menus and convenient room service cater to your culinary preferences, ensuring a delightful dining experience.

Convenience and Hospitality
With a 24-hour front desk, luggage storage, and airport shuttles available, Step Town prioritizes your convenience and comfort. Explore nearby attractions like the Kigali Genocide Memorial, located just 3 km away. Book your stay at Step Town for a memorable and relaxing experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. No extra charges.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 10 years old stay for free when using an existing bed.
    People 11 years old and over stay for US$30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 144 reviews
Cleanliness: 8.08
Service: 9.55
Location: 9.09
Room Quality: 7.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.08
Overall Experience: 8.55
J
Joanna • extended_group • pl
10
Wonderful!
Pros:

Very comfortable large beds, overall great place with nice views, extremely kind staff

Cons:

Nothing - all amazing 🤩

2026-06-10 • via Nuitee
K
Kelly • couple • ca
10
Wonderful stay at a friendly and clean hotel
Pros:

We had a wonderful stay at Step Town Hotel. The staff were friendly and attentive, the room was spacious and very clean, the water temperature and pressure was excellent, the wifi was easy to connect to and fast, and the food in the restaurant was delicious. The hotel is perched on a hillside with beautiful views of the city.

2026-06-02 • via Nuitee
C
C • solo_traveller • ca
9
Excellent value and service.
Pros:

Lovely view, great food, exceptional service.

Cons:

Approach road was a bit rough, slightly out of the way.

2026-05-27 • via Nuitee
A
Axel • couple • fr
8
Pros:

Très calme

Cons:

Petit déjeuner trop réduit en quantité

2026-05-27 • via Nuitee
K
Karien • extended_group • za
10
Brilliant stay as always ! Great location, beautiful rooms and lovely food with Super Staff !
Pros:

Step Town is my home away from home. All the staff are super friendly, efficient and helpful and nothing is too much trouble for them. John, the manager, is the best and Emmanuel and Jean Paul are brilliant. You cannot go wrong staying there.

Cons:

I love Step Town, the property. The road to get there needs some work and has seriously been neglected. This is NOT under Step Town's control and they cannot be held responsible for the state of the road !

2026-05-19 • via Nuitee
K
KENNEDY • family_with_children • ke
9
Excellent !
Pros:

The location , very accessible from the city centre . The very warm and welcoming staff especially Emmanuel . The quietness of the facility and the views from the balcony ! Also , the manager Mr John was awesome ! And the food , wow !

Cons:

Lack of blended orange juice .

2026-04-24 • via Nuitee
A
Antonina • couple • pa
10
Pros:

Amazing staff, wonderful breakfast including omelettes and fresh fruit. This place is an oasis in the city!

2026-04-19 • via Nuitee
S
Stefan • solo_traveller • de
7
2026-04-12 • via Nuitee
A
Armand • couple • fr
8
Bon hĂ´tel sur les hauteurs de Kigali
Pros:

HĂ´tel offrant une belle vue sur Kigali, Ă  l'Ă©cart du centre-ville dans un quartier calme.
Bon accueil, le personnel est vraiment adorable et soucieux d'apporter le meilleur service.
Lit confortable.
Bon petit-déjeuner servi en terrasse

Cons:

Quelques points négatifs :
- la chambre au rez-de-chaussée est beaucoup plus petite que ce qui est indiqué sur Booking (on est très loin des 25 m2),
- pas d'intimité dans la chambre du rez-de-chaussée : il faut laisser les rideaux fermés pour être à l'abri des regards,
- problème de plomberie dans les WC de la salle de bain : fuite d'eau sale qui provoque une odeur désagréable (signalé à la réception),
- hĂ´tel loin des restaurants

2026-04-11 • via Nuitee
A
Armand • couple • fr
8
Bon hĂ´tel
Pros:

Hôtel situé un peu à l'écart du centre-ville et offrant une belle vue sur Kigali.
Personnel très accueillant et chaleureux.
Très bon petit-déjeuner en terrasse.
Lit confortable et aucune nuisance sonore la nuit.

Cons:

En revanche, quelques points négatifs :
- pas de restaurant ni de commerce à proximité immédiate de l'hôtel.
- la chambre n'était pas très spacieuse et ne correspondait pas à la taille indiquée sur Booking lors de la réservation (25 m2 indiqués).
- Pas d'intimité dans la chambre au rez-de-chaussée car les autres clients ou le personnel passent devant les fenêtres de cette chambre.
- Et il y a eu un petit problème de fuite d'eau au niveau des WC lors de la dernière nuit (signalé à la réception dès le lendemain matin)

2026-04-07 • via Nuitee
C
Christian • solo_traveller • de
10
2026-04-02 • via Nuitee
J
James • solo_traveller • gb
9
Pros:

The greatest thing was the super friendly staff, who were super helpful in finding onward transport and giving advice about Kigali. The room was spacious and it was one of the most comfortable beds I’ve tried throughout my travels in east Africa. Overall highly recommended!

2026-04-01 • via Nuitee
T
Toyeen • solo_traveller • gb
10
2026-03-27 • via Nuitee
B
Benjamin • solo_traveller • ch
10
Tres bon séjour je reviendrais
Pros:

Bien placé
Personnel agréable

2026-03-20 • via Nuitee
A
Augustine • extended_group • ke
7
2026-03-15 • via Nuitee
K
Klaudia • couple • de
9
Preiswert, freundlich, engagiert
Pros:

Wir haben die letzten zwei Nächte unserer Rundreise in Kigali verbracht, wurden unglaublich gut empfangen und haben während des Aufenthalts ganz viel Unterstützung erhalten, etwa beim Übersetzen für die Mopedtaxis und beim Transfer zum Flughafen. Das Essen (veggie und auch kompletter Roomservice) hat uns super geschmeckt, das Zimmer war zweckmäßig für einen Sightseeing-Aufenthalt in der Stadt. Kurzum: In der Budgetkategorie perfekt.

Cons:

Nur als Hinweis an andere Reisende, für die das vielleicht wichtig sein könnte: Das Hotel liegt am Steilhang, es gibt also, je nach Zimmer, einige Treppen.

2026-03-04 • via Nuitee
T
Thomas • couple • rw
10
A place I return to
2026-03-03 • via Nuitee
G
Girmay • solo_traveller • zw
8
Pros:

Die Mitarbeitern sind ganz nett

Cons:

Einrichtungen sind ein bisschen bedĂĽrftig

2026-03-01 • via Nuitee
B
Bernadette • couple • ca
10
Pros:

Breakfast was great. Friendly, helpful staff and clean room.

Cons:

Nothing, everything was good.

2026-02-25 • via Nuitee
S
Stefan • couple • de
8
Pros:

The room and the view from thr balcony

2026-02-25 • via Nuitee