The Boat Inn Hayton

the room was in a poor state cracked walls in side door hanging off hinges did not stay at i am in the process of asking booking.com 4 a full refund

Room superficially clean. Thick dust under bed and high level window cills. No clothes hangers in wardrobe, no shelving in bathroom and no toilet roll holder. Also shower waste needs attentiin. Dog friendly room for £25 extra!

Breakfast not available, however not an issue. Might be an idea to consider putting some breakfast items in the room and charging a bit extra as an option?

Nothing

We stopped in ROOM 1 which was small, dirty and poorly maintained.

Main room - One side of the bed was up against the wall which meant you had to crawl off the bed at the bottom. That in itself was problematic as there was only about a 150mm gap as the wardrobe was at the end of the bed. This also meant you couldn’t fully open the wardrobe doors. On moving the bedside cabinet (this had the centre draw knob missing) to plug in the phone charger there was a great deal of thick dust behind it.

Bathroom - The top hinge of the door was very loose which meant that you couldn’t close it properly. Also, both the internal and external handles had screws missing or hanging out, which again meant you couldn’t close the door. The toilet flushing mechanism wasn’t functioning correctly and there was dried urine on the seat hinges! On getting in the shower I was confronted by a cobweb. The spray from the shower head did not work correctly on none of the settings and the shower head itself and it kept sliding down the riser rail.

TV/WiFi - Some of the TV channels were not available as the signal was very poor. The WiFi was virtually non existent, continually buffering so both streaming TV and using the internet proved difficult. We did raise our concerns with the staff who said that would look into it, but aside from giving us the ‘business’ internet log on did nothing. This connection was poor also and as the guest WiFi it continually buffered. We couldn’t even hotspot our phones as despite us using different networks both signals were hit and miss.

Outside - To the right of the entrance door was the pub/restaurant dustbin area and just as we were settling down in the evenings the staff came and emptied the bottle bins into the main dustbins. It think was is very inconsiderate to the staying guests.

The offhand nature of the person I spoke to the most on arrival.
when I went to order food I was told a lot of items were not available as they were changing their menu. Fair enough. Everything that was not available had been crossed off so navigating this issue was fairly straight forward.

Since "the burger" was still available and there were signs *everywhere* (even an advertisement in my room) saying you could get a free pint if you ate a burger on the day I was staying. It was kind of a no brainer, so I asked for this, and was told they don't do that any more. The implication being they were going back on the offer that was advertised everywhere...

I emphasized that a burger and a pint was what I wanted, and asked if that was a problem! While I might have felt "cheated" I kind of don't care about the lost savings. If I'm honest I did not like the unapologetic "matter of fact" way the news was delivered, so I'm saying something in my review. I also disagree with being given a BS explanation for denying me (nobody wanted it). I mean I'm proof that someone wanted it!! For me the issue was that this was still being clearly advertised on multiple displays, and in my room. This meant I felt messed around and treated like I did not matter.

The room itself was OK, somewhat cramped, and a little tired, but otherwise OK.
However, the TV barely worked (signal-wise). It was capable of streaming, but the wifi was non existent outside the main pub. It has HDMI connections on the underside, so you cannect something to it if you want. Thankfully I had too much work to do, so the TV issues didn't bother me at all.

I mostly didn't sleep well as there was a beer chiller humming away all night, my room was probably closest to this, so other rooms may not be so affected.
There was also a lot of noise created by wheely bins being moved around quite early in the morning.

There was no Internet in the room and the TV picture was intermittent. Because of the remote location there was no phone signal either, so a little frustrating trying to do a little work.

When we opened door to go in it smelt really fosty and flet we cudnt stay to sleep there as made me feel sick so had to book somewhere else

I was shocked by the poor condition of the room. Beds were old and felt unclean, paint was peeling off the walls and windor sill, and the toilet seat was loose—clearly lacking basic maintenance. I had to manually program the TV just to get it working. Worst of all, a bright green emergency light stayed on all night, making it impossible to sleep comfortably. This room did not meet even the most basic standards of hospitality.

The room was dirty, the fire escape light was above the bed and glowed green all night, used underwear under bathroom sink, mould in shower, broken blind, bed linen split at seem, walls very think (I could hear another guest sneeze in their room).

Accomodation lacked attention. Front door was difficult to open as it snagged on doormat. No glasses in the room. No breakfast available it was very much a motel. We left the room key through the letterbox.

The room clearly hadn’t been cleaned for quite some time. There was a layer of dust on some surfaces and on skirting boards. There were plenty of cobwebs. The bathroom blind was broken and not usable. Generally tatty

No where to sit in the room, only the beds. Even though I arrived on time the room and bathroom had not been heated. It was freezing. Took a while to heat up. Small fridge in the room to store breakfast (pub does not offer breakfast) but it didn't work. The beds are old and need replacing (take a look at the frames). A glasss would have been nice. There is green night/emergency light above the door. It is far to bright. Lights up the room at night. Kept me awake even though I tried to cover it.
The food in the pub is fine but seems over priced now. Was my steak really worth what I was charged and was that a Caesar Salad? Onions rings balls of grease.
Probably would not stay here again.