Holiday Inn Express & Suites - Houston Westchase - Westheimer by IHG

Hotels
•
Holiday Inn Express
8 (1544 reviews)
11303 Westheimer Rd. , Houston , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good breakfast options
Great location
Cons:
Unpleasant room smells
Slow check-in process
Issues with deposit

Categories

Cleanliness
6.89
Some reviews mention unpleasant smells and mixed experiences with room cleaning.
Service
8.36
Most reviews described friendly staff, although there were instances of poor service from the manager.
Location
8.9
Multiple reviews appreciated the location, highlighting accessibility.
Room Quality
7.85
Generally positive, with comments about comfort but some issues with cleanliness.
Amenities
8.38
Guests enjoyed the gym and pool, although some noted the need for additional amenities.
Value for Money
7.84
Value perceived as good, although some concerns about deposits.
Food and Beverage
7.39
Breakfast was described positively but had some complaints about quality.
Overall Experience
8.36
Overall positive sentiment with some noted issues but generally enjoyable stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:07

Property Description

Convenient Location & Modern Amenities
Located in Houston, the Holiday Inn Express & Suites offers proximity to CityCentre Plaza and top attractions. Enjoy express check-in, an outdoor pool, and free WiFi, making your stay seamless and enjoyable.

Comfortable Rooms & Relaxing Facilities
Unwind in air-conditioned rooms equipped with essential amenities like a coffee machine and flat-screen TV. Take advantage of the hot tub, fitness center, and free shuttle service for a truly relaxing experience.

Delicious Breakfast & Nearby Attractions
Start your day with a complimentary American breakfast before exploring nearby landmarks like Waterwall Park and The Galleria Houston. Book now for a memorable stay in Houston!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 1544 reviews
Cleanliness: 6.89
Service: 8.36
Location: 8.9
Room Quality: 7.85
Amenities: 8.38
Value for Money: 7.84
Food and Beverage: 7.39
Overall Experience: 8.36
A
Almena • couple • us
7
2026-06-05 • via Nuitee
J
javier • couple • us
10
2026-06-03 • via Nuitee
D
Dixon • solo_traveller • us
10
Pros:

Great place to stay

2026-06-03 • via Nuitee
C
Chambliss • solo_traveller • us
9
Stay was nice. Staff was helpful. Parking was not convenient for me
Pros:

Facility was clean
Staff was helpful

Cons:

Parking was not convenient

2026-06-03 • via Nuitee
H
hadad • solo_traveller • ar
10
2026-06-02 • via Nuitee
L
Leny • extended_group • us
7
Improving customer service would make this hotel even better!
Pros:

The hotel itself was clean, comfortable, and in a great location. The room was nice, and overall our stay was enjoyable. However, my experience was affected by the staff’s attitude. While the accommodations were great, better customer service would have made this stay much more enjoyable.

Cons:

The customer service didn’t match the quality of the hotel. The lady who was on duty that afternoon was rude and unwelcoming. I was observing her how she talked to every guests on that day. She seemed not interested on assisting guests. I hope the management will address that staff professionalism and customer service.

2026-06-01 • via Nuitee
L
Lawal • solo_traveller • us
9
Pros:

The rooms

Cons:

The shower head is not good enough 😕

2026-05-31 • via Nuitee
K
Kassab • couple • us
10
2026-05-29 • via Nuitee
A
Abimbola • solo_traveller • us
10
Pros:

Very professional staff

2026-05-25 • via Nuitee
J
Jie • solo_traveller • cn
8
Okay
Pros:

Good

Cons:

I lost my clothes there and nobody actually care about that. I don’t know if it’s my problem or theirs. I just tell the feeling of myself. I won’t be there anymore. Maybe I comment like this, still have nothing improving.

2026-05-21 • via Nuitee
M
Mohamed • solo_traveller • us
10
2026-05-21 • via Nuitee
H
Haider • couple • us
9
2026-05-21 • via Nuitee
S
sarah • family_with_children • us
6
2026-05-19 • via Nuitee
K
Khang • couple • us
10
Pros:

Cleanliness

Cons:

Parking lot

2026-05-18 • via Nuitee
A
Alan • couple • us
10
Nice and clean room
Pros:

Location and clean

Cons:

Breakfast could improve

2026-05-15 • via Nuitee
A
ANDREW • solo_traveller • us
10
Great overnight stay
Pros:

Brand new smell, very clean, great location

Cons:

Nothing

2026-05-08 • via Nuitee
J
Judit • couple • hu
6
Nagyszerű személyzet, egyéb szolgáltatás kevés.
Pros:

Barátságos, maximálisan segítőkész személyzet.

Cons:

Minden nap azonos reggeli. A reggelin kívül ellátás, étterem, bár nincs.

2026-05-07 • via Nuitee
J
Judit • couple • hu
7
Nagyon egyszerű, funkcionális. Személyzet rendkívül barátságos.
Pros:

Személyzet kedves, udvarias.

Cons:

Nagyon alap. A reggeli minden nap ugyanaz. Egy mini shop van alapvető dolgokkal, de sem egyéb étkezési lehetőség.

2026-05-06 • via Nuitee
J
Janet • couple • us
10
2026-05-06 • via Nuitee
A
Aleah • extended_group • us
10
2026-05-06 • via Nuitee