Holiday Inn Express & Suites - Houston Westchase - Westheimer by IHG

Hotels
•
Holiday Inn Express
8 (1443 reviews)
11303 Westheimer Rd. , Houston , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good breakfast options
Great location
Cons:
Unpleasant room smells
Slow check-in process
Issues with deposit

Categories

Cleanliness
6.89
Some reviews mention unpleasant smells and mixed experiences with room cleaning.
Service
8.36
Most reviews described friendly staff, although there were instances of poor service from the manager.
Location
8.9
Multiple reviews appreciated the location, highlighting accessibility.
Room Quality
7.85
Generally positive, with comments about comfort but some issues with cleanliness.
Amenities
8.38
Guests enjoyed the gym and pool, although some noted the need for additional amenities.
Value for Money
7.84
Value perceived as good, although some concerns about deposits.
Food and Beverage
7.39
Breakfast was described positively but had some complaints about quality.
Overall Experience
8.36
Overall positive sentiment with some noted issues but generally enjoyable stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:07

Property Description

Convenient Location & Modern Amenities
Located in Houston, the Holiday Inn Express & Suites offers proximity to CityCentre Plaza and top attractions. Enjoy express check-in, an outdoor pool, and free WiFi, making your stay seamless and enjoyable.

Comfortable Rooms & Relaxing Facilities
Unwind in air-conditioned rooms equipped with essential amenities like a coffee machine and flat-screen TV. Take advantage of the hot tub, fitness center, and free shuttle service for a truly relaxing experience.

Delicious Breakfast & Nearby Attractions
Start your day with a complimentary American breakfast before exploring nearby landmarks like Waterwall Park and The Galleria Houston. Book now for a memorable stay in Houston!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 1443 reviews
Cleanliness: 6.89
Service: 8.36
Location: 8.9
Room Quality: 7.85
Amenities: 8.38
Value for Money: 7.84
Food and Beverage: 7.39
Overall Experience: 8.36
E
Emmett • family_with_children • us
10
Pros:

Best staff ever!

2026-03-21 • via Nuitee
B
Briana • solo_traveller • us
10
2026-03-20 • via Nuitee
P
Parks • family_with_children • us
4
Pros:

It my close to my events and made it easier for me.

Cons:

I could hear people walking over head all during the night. I had water pipes in the wall behind the bed I was sleeping in and I could hear water constantly flowing.

2026-03-20 • via Nuitee
P
Parks • family_with_children • us
7
2026-03-20 • via Nuitee
R
Ricky Sue • solo_traveller • us
9
Pros:

The check in was easy and quick. The employees were very friendly and helpful. It was a nice quiet atmosphere. I will definitely stay here again if needed.

Cons:

The parking was a bit cramped but I managed.

2026-03-19 • via Nuitee
R
Ranita • family_with_children • us
9
Great 2 days. Fabulous breakfast choices !
Pros:

Location, cleanliness and friendly staff.

Cons:

The hallways were warm. Almost like the air conditioning was not on.

2026-03-18 • via Nuitee
F
Frank • extended_group • us
8
2026-03-18 • via Nuitee
J
junisa • couple • us
10
2026-03-17 • via Nuitee
C
Camryn • couple • us
9
Pros:

very clean & welcoming. & quiet

2026-03-17 • via Nuitee
A
Alicia • couple • us
1
2026-03-17 • via Nuitee
S
Shar • couple • us
6
The Heat didn’t work in my room! The water pressure was terrible! So taking a shower was bad
Pros:

Breakfast

2026-03-17 • via Nuitee
S
Seriah • couple • us
10
2026-03-16 • via Nuitee
C
Cottrel • couple • us
10
Pros:

Everything was ran correctly

Cons:

Nothing

2026-03-16 • via Nuitee
A
Anjelica • extended_group • us
10
Awesome
Pros:

The area also the parking was great

2026-03-16 • via Nuitee
W
weng • solo_traveller • us
10
2026-03-16 • via Nuitee
M
Megan • couple • us
7
I always have a good experience with this branch
Pros:

Nice hotel, clean and nice staff, good breakfast with many options

Cons:

Fire alarm went off at 4am last night there

2026-03-16 • via Nuitee
L
LEE • couple • us
10
Pros:

Loved it

Cons:

Na

2026-03-15 • via Nuitee
C
Catherine • family_with_children • us
9
Pros:

Great staff, clean, and a good location

Cons:

Walls seemed to be very thin. Had a hard time sleeping because the people above our room would CONSTANTLY walk even into the middle of the night. It sounded like there were multiple people walking and jumping.

2026-03-15 • via Nuitee
D
Dezhera • solo_traveller • us
10
Best stay ever!!!
Pros:

Comfort and professionalism. The nice guy at front desk very nice and professional!

Cons:

No problems

2026-03-14 • via Nuitee
L
Laura • couple • us
10
2026-03-13 • via Nuitee