Holiday Inn Express & Suites - Houston Westchase - Westheimer by IHG

Hotels
•
Holiday Inn Express
8 (1415 reviews)
11303 Westheimer Rd. , Houston , us

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Free
Children allowed

Facilities

Free beach shuttle
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Good breakfast options
Great location
Cons:
Unpleasant room smells
Slow check-in process
Issues with deposit

Categories

Cleanliness
6.89
Some reviews mention unpleasant smells and mixed experiences with room cleaning.
Service
8.36
Most reviews described friendly staff, although there were instances of poor service from the manager.
Location
8.9
Multiple reviews appreciated the location, highlighting accessibility.
Room Quality
7.85
Generally positive, with comments about comfort but some issues with cleanliness.
Amenities
8.38
Guests enjoyed the gym and pool, although some noted the need for additional amenities.
Value for Money
7.84
Value perceived as good, although some concerns about deposits.
Food and Beverage
7.39
Breakfast was described positively but had some complaints about quality.
Overall Experience
8.36
Overall positive sentiment with some noted issues but generally enjoyable stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 16:07

Property Description

Convenient Location & Modern Amenities
Located in Houston, the Holiday Inn Express & Suites offers proximity to CityCentre Plaza and top attractions. Enjoy express check-in, an outdoor pool, and free WiFi, making your stay seamless and enjoyable.

Comfortable Rooms & Relaxing Facilities
Unwind in air-conditioned rooms equipped with essential amenities like a coffee machine and flat-screen TV. Take advantage of the hot tub, fitness center, and free shuttle service for a truly relaxing experience.

Delicious Breakfast & Nearby Attractions
Start your day with a complimentary American breakfast before exploring nearby landmarks like Waterwall Park and The Galleria Houston. Book now for a memorable stay in Houston!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8
Based on 1415 reviews
Cleanliness: 6.89
Service: 8.36
Location: 8.9
Room Quality: 7.85
Amenities: 8.38
Value for Money: 7.84
Food and Beverage: 7.39
Overall Experience: 8.36
C
Carlos • couple • us
8
Is ok
Pros:

Is good

Cons:

The person in the receptionist , is not like friendly to customers in when l check he say let me see if is room available, not good

2026-02-13 • via Nuitee
C
Carl • couple • us
10
Very pleasant experience. Truly enjoyed my stay!
Pros:

Conveniently located and exceptionally clean

Cons:

Nothing….everything was good

2026-02-13 • via Nuitee
F
Francisco • family_with_children • mx
10
2026-02-12 • via Nuitee
M
Miesha • couple • us
8
2026-02-11 • via Nuitee
J
Jose • couple • us
10
Excelente lugar cómodo, y tranquilo habitaciones y pasillos super limpios
Pros:

Excelente lugar y cómodo

2026-02-10 • via Nuitee
Z
Zaira • couple • us
7
2026-02-10 • via Nuitee
K
Kayla • family_with_children • us
8
2026-02-09 • via Nuitee
V
Veronica • family_with_children • us
6
Pros:

Breakfast was ok. Not many options.

2026-02-09 • via Nuitee
M
Minerva • couple • us
10
Pros:

Easily accessible to shops and freeway
Clean and comfortable

Cons:

Clean comfortable easily accessible

2026-02-08 • via Nuitee
C
Caryl • couple • ca
10
Sure hope I get back to Houston soon!
Pros:

Breakfast was excellent. The extreme cleanliness was impressive and the staff far exceeded our expectations. We needed some unexpected assistance and the receptionist went above and beyond anything we might have expected. An excellent experience all around.

Cons:

Nothing

2026-01-31 • via Nuitee
L
LadyC • family_with_children • us
10
Pros:

I really enjoyed my stay. The staff was very professional. I'll definitely book this hotel again.

2026-01-31 • via Nuitee
M
Mikel • couple • us
10
2026-01-28 • via Nuitee
M
Mohammed • couple • us
10
2026-01-28 • via Nuitee
H
heather • solo_traveller • us
10
Work trip to meet new clients
Pros:

The hotel was clean and new! It was a very nice room and the staff is excellent

Cons:

Nothing

2026-01-28 • via Nuitee
H
heather • solo_traveller • us
10
Awesome rest.great beds and rooms.
Pros:

Very beautiful location. Top drawer staff and breakfast!!

Cons:

Nothing

2026-01-22 • via Nuitee
T
Trey • solo_traveller • us
10
2026-01-20 • via Nuitee
P
phuong • family_with_children • us
7
Pros:

convenient location

Cons:

water pressure isnt great, they didnt clean our room one of the days.

2026-01-20 • via Nuitee
A
Angelica • extended_group • us
8
2026-01-19 • via Nuitee
M
Maricela • family_with_children • us
10
Pros:

It close to a lot of stores and places where I need to go

2026-01-19 • via Nuitee
S
Sheniqua • extended_group • us
10
2026-01-19 • via Nuitee