Hotel Pal Cozumel

Hotels
•
Independent
6.8 (16 reviews)
15A Avenida Sur 106, Centro, Entre Benito Juarez y 1 Era Sur, Cozumel, QROO, 77600 , Cozumel , MX
52-987 118 5604

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Children allowed
Pets allowed

Facilities

Free breakfast
Health or beauty spa nearby
Express check-out
Free WiFi
Terrace
Luggage storage
Express check-in/check-out
Continental breakfast
Street parking
Concierge service
See all facilities

Review Highlights

Pros:
Location
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
3
Guests had consistent complaints about cleanliness, with multiple reviews mentioning dirty rooms and bathroom issues.
Service
5.3
Mixed feedback on service, with some guests mentioning apathetic staff and check-out issues, while others appreciated certain aspects like location.
Location
9.3
Location was highlighted as a significant positive aspect by most guests, being in close proximity to town and ferry port.
Room Quality
5.9
Room quality received varied feedback, with mentions of rundown walls, bathroom issues, and uncomfortable beds in some reviews.
Amenities
5.1
Guests expressed disappointment in the amenities provided, with mentions of lack of towels, no housekeeping, and subpar pool and air conditioning.
Value for Money
5.3
Mixed opinions on value for money, with some guests feeling the hotel fell short of expectations for the price paid.
Food and Beverage
4.5
Negative feedback on food and beverage services, with complaints about delayed breakfast service and lack of variety.
Overall Experience
4.7
Overall experience was below average, with multiple guests expressing dissatisfaction with the hotel's condition and services.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 06:59

Property Description

Discover your perfect coastal getaway at Hotel Pal Cozumel, an ideal blend of comfort and convenience in the heart of Cozumel.

Centrally Located
With just a short stroll to the Benito Juarez Park and Cozumel Maritime Terminal, you'll be right in the center of it all. Explore nearby attractions like the Museo de la Isla de Cozumel and enjoy the vibrant local culture at the Central Plaza.

Comfortable Accommodations
Unwind in one of our 12 air-conditioned rooms, complete with flat-screen televisions and private balconies that offer stunning views. Stay connected with complimentary Wi-Fi and enjoy modern amenities that ensure a restful stay.

Relax and Recharge
Treat yourself to a complimentary continental breakfast before lounging by our outdoor pool or indulging in a rejuvenating onsite massage. With our attentive multilingual staff and bar/lounge services, your relaxation is our top priority.

Don’t miss the chance to experience the allure of Cozumel. Reserve your stay at Hotel Pal Cozumel today!

Important information:

  • Children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • No pets and no service animals are allowed at this property.
  • The property is professionally cleaned.
  • Contactless check-out is available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.8
Based on 16 reviews
Cleanliness: 3
Service: 5.3
Location: 9.3
Room Quality: 5.9
Amenities: 5.1
Value for Money: 5.3
Food and Beverage: 4.5
Overall Experience: 4.7
G
Genoveva
10
Ampliamente recomendable
Pros:

Un lugar tranquilo y bien ubicado, con desayuno rico y buen trato de los empleados.

2021-03-29 • via Nuitee
V
Verified traveler • friends
2
Pros:

One of the worse hotel experiences I have had. Room was not clean. There were stains in the linen and towels. The walls and furniture were old and worn down. Staff was rude and not helpful. They insulted me and refused to accommodate our requests. I refused to stay in a place where I can’t trust its higiene during a pandemic, and left. They refused to return my money and I had to pay for two hotels.

2021-02-10 • via Nuitee
M
Mathias
8
Small hotel, walking distance
Pros:

For the Price, it was okay.

2021-01-19 • via Nuitee
M
Minerva Marlen
10
Agradable para descansar
Pros:

Mi experiencia fue agradable pudimos descansar

2021-01-16 • via Nuitee
J
James
10
Pros:

Nice staff, loved the rooftop view.

2020-12-14 • via Nuitee
D
Daniel
10
Buen Hotel
Pros:

La verdad me gusto el Hotel
Me atendieron Bien
La alberca estaba Limpia
Las habitaciones Limpias
Lo recomiendo

2020-01-21 • via Nuitee
E
Edward
2
No hot water!
Pros:

Although the price is dirt cheap the place felt rundown. Before it being a hotel it was an apartment complex. No running hot water, the breakfast was less than being continental, the bath towels were stained with (you couldn’t tell). Beds were not comfortable. Location was alright but your view was not anything spectacular, you were staring at a water tower.

2019-05-17 • via Nuitee
L
Lívia
6
Somente para dormir
Pros:

- piscina suja
- quarto sujo
- café da manhã mega fraco ( torrada, café e suco)
- quarto igual o da foto
- recepção com serviço regular.

2019-04-15 • via Nuitee
A
Arlette
8
Place is ok
Pros:

A little bit expensive for the confort you can get. Big room but very poor distribution.
Nice terrace, but i found the walls are really low, for what I reccomend to be extra vigilant if you have kids
The hotel offers a selection of bread with butter/jam/nutella and coffee in the morning (nice detail)
It doesn’t have space in the bathroom to put your stuff. No vanity in the bathroom.
Beds and pillows are just ok
It doesn’t have elevators, so if you have any walking problem is not a place for you.
Very close to tge ferry.
Near the central market where you can eat at a very reasonable price

2019-03-09 • via Nuitee
V
Verified traveler • family
8
Pros:

La atención, el wifi, la programación de tv y la terraza son excelentes.

2019-01-03 • via Nuitee
J
Juan • self
4
Pros:

Los empleados muy serios, me dejaron encargado a mi llegada con otra persona de otro local.
Un relajo poder ver las noticias por el sistema de tv que tienen
Lipio, aire acondicilonado es de ventana no mini split.
El desayuno solo es cafe, 1 pan y jugo no natural

2018-11-16 • via Nuitee
M
MARIO CESAR
4
Muchas cosas que mejorar
Pros:

El supuesto bar, aun no esta abierto, despues de las 6 no hay nadie en recepcion, la tv es smart, y al internet ser pesimo, nunca funciono y como no hay quien te ayude despues de las 6, no hay nada que hacer en el lugar

2018-10-21 • via Nuitee
M
MICHAEL
2
Awful! Awful! Awful!
Pros:

Awful experience! The place was old and very dirty. The rooms were extremely loud and dark and felt unsafe. After 10 mins here I immediately checked out and cancelled my reservation. They refused to return my fee. The next morning I woke up to an unauthorized charge of $100. I wouldn’t suggest anyone stay here.

2018-09-06 • via Nuitee
V
Verified traveler
6
Lugar bien
Pros:

Lugar bien, pero se me hizo pague más de lo que cuesta

2018-08-28 • via Nuitee
E
EDGAR
6
OCEANMAN PLACE
Pros:

SOLO ESTUVE 7 HRS Y NO TUVE TIEMPO DE CONOCER LA TERRAZA, FALTA ESTACIONAMIENTO, ELEVADOR, Y UN POCO DE ILUMINACION, RECEPCION 24 HRS ASI COMO ALCUALIZAR LOS AIRES ACONDICIONADOS POR MINISPLITS QUE SON MENOS RUIDOSOS. PERO EN GENERAL BIEN EL LUGARCILLO

2018-08-06 • via Nuitee
J
jareth
10
Exelente ubicación para todo
Pros:

La atención es exelente y la vista es excelente la piscina es excelente para lo niños pequeños

2018-07-30 • via Nuitee