Hotel Convento San Roque

Hotels
8.3 (939 reviews)
Campo de las Monjas, 2 , Balmaseda , es

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Location is excellent
Staff is very friendly
Cons:
Cleanliness needs improvement
Limited amenities

Categories

Cleanliness
7.55
Regular cleanliness noted; issues with dirty coffee kettle.
Service
9.05
Overall positive sentiment towards the staff and services provided.
Location
9.05
Great location for exploring; public transportation nearby.
Room Quality
8.05
Comfortable rooms, but issues with bedding size and amenities.
Amenities
7.55
Amenities sufficient but basic; several missing standard options.
Value for Money
8.05
Fair pricing considering hotel quality, but some concerns raised.
Food and Beverage
8.55
Positive feedback on food quality and dining experience.
Overall Experience
8.55
Generally a pleasant stay, with minor issues overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 18:21

Property Description

Historic Charm and Luxury Accommodation
Experience the elegance of a 17th-century Basque convent transformed into a luxurious hotel, maintaining its historic allure. The rooms and lounge areas offer a blend of luxury and history, surrounded by ancient cloisters.

Tranquil Rural Retreat
Nestled in the picturesque Arcentales and Mena valleys, this serene retreat, formerly the Monastery of Santa Clara, provides a peaceful escape. Relax in the clean, fresh air and immerse yourself in the tranquility of the surroundings.

Exquisite Basque Cuisine and Fine Wines
Indulge in traditional Basque delicacies cooked in the kitchen's oak oven and grill at the hotel restaurant. Pair your meal with a selection of premium wines from the renowned vineyards of northern Spain.

Book now to experience a harmonious blend of history, luxury, and culinary delights at our enchanting Basque convent hotel.

Important information:

A supplement will apply for pets -10 euros per night-. This supplement will be charged at check-in time. Please contact the property after booking to inform that you will be attending with pets.

Tourist License: HBI01073.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for € 22 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 939 reviews
Cleanliness: 7.55
Service: 9.05
Location: 9.05
Room Quality: 8.05
Amenities: 7.55
Value for Money: 8.05
Food and Beverage: 8.55
Overall Experience: 8.55
P
Philip • solo_traveller • gd
8
2026-05-13 • via Nuitee
B
Beata • family_with_children • hu
10
Egyedülálló hangulata van, imadtuk !
2026-05-12 • via Nuitee
M
María Antonia • solo_traveller • es
10
Pros:

Todo fenomenal

2026-05-12 • via Nuitee
S
Sara • couple • es
10
2026-05-10 • via Nuitee
A
Aurora Ginevra • couple • it
7
Pros:

Great place with an ancient history. I loved it because it was close to Bilbao (we rented a car and it was 30 mins away). The smalltown it's beautiful and it has given the chance to live a local experience :)

2026-05-07 • via Nuitee
K
Karina • family_with_children • de
7
Pros:

Schönes antikes Gebäude

Cons:

Hellhörig

2026-05-07 • via Nuitee
P
Pedro • solo_traveller • es
7
Pros:

El edificio, la ubicación y la cama ( enorme)

Cons:

Un servicio muy reducido, a partir de las 18h recepción cerrada así como la cafetería.
El restaurante no sirve cenas.

2026-05-06 • via Nuitee
M
Maria Luisa • solo_traveller • mx
10
Pros:

Es muy bonito y con una excelente ubicacion en un lugar precioso

Cons:

La poca variedad de desayunos perp eso es en general en España

2026-05-03 • via Nuitee
M
M Teresa • couple • es
8
Cons:

solamente contactamos con el personal por mail. No habia nadie.

2026-05-02 • via Nuitee
M
mohamed atrari zizaoui • solo_traveller • es
10
2026-05-02 • via Nuitee
E
Eladio • solo_traveller • es
8
2026-05-01 • via Nuitee
P
Pablo • solo_traveller • es
10
2026-04-30 • via Nuitee
H
HADJIKYRIACOU • solo_traveller • gr
10
2026-04-30 • via Nuitee
E
Eladio • solo_traveller • es
6
Pros:

El convento

Cons:

No hay personal a partir de las 6 de la tarde. El trato es poco agradable.

2026-04-29 • via Nuitee
L
Laila Micaela • solo_traveller • es
5
2026-04-29 • via Nuitee
V
Vieites • solo_traveller • es
9
2026-04-26 • via Nuitee
N
Nat • solo_traveller • no
10
Pros:

It was a great experience. Such a beautiful place!

2026-04-22 • via Nuitee
M
Marla • solo_traveller • us
10
Pros:

Beautiful property.

2026-04-17 • via Nuitee
S
Sheila • couple • gb
8
Cons:

Difficulty in finding it

2026-04-14 • via Nuitee
B
Baumann • solo_traveller • ie
7
Hotel mit Herz aber nicht Behindertengerecht
Pros:

Es ist ein sehr schönes Hotel. Das Personal ist sehr nett und zuvorkommend. Das Es ist auch sehr gut und die Getränke. Ein schönes altes Gemäuer mit Charm.

Cons:

Ich sitze im Rollstuhl, das Hotel wurde ausgewiesen als Behindertengerecht. Liebe Rollstuhlfahre lasst es sein! Alle und ich meine wirklich jede Zimmertür durch die mein Rollstuhl nicht ging. Bei den Bädern das gleiche Spiel. Zum Restaurant mehrere Stufen! Es gab einen Vorraum in dem man nett essen konnte. Für meinen Mann und mich war das Schwerstarbeit. Wir mussten um 9:30 in Bilbao an der Fähre sein. Um 8:30 war noch KEIN Personal da. Wir mussten eine offene Tür suchen! Die haben wir gefunden und schon wieder, dieses Mal mein der Gott sei Dank ein kräftiges Kerlchen mit 70. Ist. Kein ebener Weg der Rollstuhl bewegte sich nicht. Ich noch zwischen den Knien einen Koffer, Jacken und Taschen oben drauf. Dann ein Absatz wo eine Eisenrampe, ich denke für die Lieferanten lag. Sehr, sehr steil, hab gedacht mein Mann bekommt einen Herzinfarkt. Dann noch der Druck mit der Fähre, es war filmreif! Also 🤔 überlegt was ihr macht. Das Behindertengerecht weg und es ist ein schönes Hotel

2026-04-14 • via Nuitee