The Lord Street Hotel, BW Signature Collection

Hotels
•
Best Western
8.8 (83 reviews)
180 Lord St, Southport, England, PR9 0QG , Southport , GB
44-01704829027

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Facilities

Free WiFi
24-hour front desk
Terrace
Luggage storage
Sauna
Steam room
Elevator
Breakfast available (surcharge)
Free use of nearby fitness center
Smoke-free property
See all facilities

Review Highlights

Pros:
Clean and welcoming
Helpful staff
Lovely new rooms
Excellent breakfast
Cons:
Pillows were a little hard

Categories

Cleanliness
8.59
Clean, welcoming environment as mentioned in the review.
Service
9.06
Waiting staff very quick to clean plates and chef was very helpful.
Location
9.1
Conveniently located with easy access to breakfast at a sister hotel.
Room Quality
9.05
Lovely new rooms, as mentioned in the reviews.
Amenities
8.58
Standard quality for this hotel tier.
Value for Money
8.54
Standard quality for this hotel tier.
Food and Beverage
8.59
Breakfast was excellent at the sister hotel.
Overall Experience
8.86
Enjoyable stay, exceeded expectations for a one-night stop.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 19:18

Property Description

Discover a perfect blend of comfort and convenience at The Lord Street Hotel, BW Signature Collection, where your relaxation and enjoyment are our top priorities.

Recreation and Relaxation
Unwind in our sauna after a day of exploration, or enjoy breathtaking views from our terrace. Our facilities include complimentary wireless internet access and nearby fitness center for those wishing to keep active.

Dining Delights
Savor a meal at The Grand in Lord Street, one of two exquisite restaurants, or opt for 24-hour room service. With three bars and lounges on-site, the perfect drink awaits you after a day of adventure.

Comfortable Accommodations
Stay in one of our air-conditioned rooms featuring flat-screen TVs and private bathrooms, equipped for your comfort and convenience. Enjoy complimentary toiletries and tea/coffee makers for a homely experience.

Book your stay today and experience the charm of Southport at The Lord Street Hotel!

Important information:

  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

  • Check-in & Check-out

    Contactless check-in is available

See all policies

Location

Guest Reviews

8.8
Based on 83 reviews
Cleanliness: 8.59
Service: 9.06
Location: 9.1
Room Quality: 9.05
Amenities: 8.58
Value for Money: 8.54
Food and Beverage: 8.59
Overall Experience: 8.86
F
Fionna • solo_traveller • gb
10
Birthday treat
Pros:

Lovely hotel, big bedroom, comfy bed.
Staff very friendly.. Great bar downstairs.
Close to everything..
Great breakfast at Bold as well

2026-06-05 • via Nuitee
D
David • solo_traveller • gb
2
The management and customer facing need training or replacing.
Pros:

Comfortable room. Good location.

Cons:

Water from bathroom basin too cold to wash or shave from. We had to boil the kettle to get warm water.
Water from Basin took up to 5 minutes to drain away.
Shower pressure difficult to control as was the temperature control, this was very dangerous and could scald the user.

On return to room one evening the lights in the bathroom didn't work. This took an hour to resolve.

Complained numerous times to reception and the Manager but slow to take action despite making promises. Only the basin drainage problem and the lights were dealt with during our 5 day stay.

Manager promised to see me during our stay but didn't. I think he had no intention of keeping his word.

Head recptionist promised the hotel would write to me but has not.

Help for the customer and keeping promises is Non Existent.

I if wonder the problems were rectified prior to the next guest arriving.

Very unhappy with The hotel and Staff.

2026-06-03 • via Nuitee
D
David • solo_traveller • gb
9
2026-06-02 • via Nuitee
D
David • solo_traveller • gb
8
Pros:

Location is always a winner. We stayed in the king suite which is huge, and having a separate lounge means you get more out of the stay. Aor con is very welcome in the hot weather.

Cons:

Complimentary water in the fridge would be a nice touch, esp in a suite and the tea tray is quite basic for a higher end establishment. Housekeeping could pay mote attention to detail

2026-05-31 • via Nuitee
J
Janet • solo_traveller • gb
6
Pros:

Grand was lovely for afternoon tea

Cons:

Upgraded to deluxe bedroom but only had a double bed in not extra large as stated in advert. Drains smelt in bathroom and the shower was hot and cold no power at all. Noise was horrendous till late at night.
You have to to across to another hotel for breakfast.
Avoid room 109 if you dont mind being awake.

2026-05-31 • via Nuitee
J
Joanne • solo_traveller • gb
10
Pros:

Beautiful room. Very comfy and had everything you might need.

Cons:

We stayed on the upper floor and unfortunately you needed to be very careful to navigate the slight dip in the floor on the corridor. There was a sign to let you know but only from one approah . You could quite easily trip.

2026-05-31 • via Nuitee
M
Melanie • couple • gb
8
Adequate for price paid.
Pros:

Location and good quality for price paid.

Cons:

Shower wasn’t very good. Didn’t like the check in which was part of the pub/bar

2026-05-30 • via Nuitee
A
alexandra • solo_traveller • gb
10
Great family friendly hotel
Pros:

Location, access, comfort and quietude in the family rooms.

Cons:

Can't think of anything

2026-05-27 • via Nuitee
B
brian • couple • gb
9
Really relaxing night stay . Rooms was spacious and clean . Bed was comfortable.
2026-05-26 • via Nuitee
J
Jay • couple • gb
10
2026-05-22 • via Nuitee
C
Carl • couple • gb
7
Good hotel, pity they don't do breakfast
Pros:

Nice hotel, comfortable and good value. Having own big screen for FA Cup was good.

Cons:

Don't do breakfast, you need go to different hotel. Paid extra to upgrade, but still not 5 mins before check in time would they allow.

2026-05-21 • via Nuitee
L
Lisa • solo_traveller • gb
9
2026-05-21 • via Nuitee
C
Carl • couple • gb
8
Great stayed here about ten times now 👍🏾
Pros:

Staff

Cons:

Location

2026-05-20 • via Nuitee
P
Paul • solo_traveller • gb
10
Pros:

everything

Cons:

nothing

2026-05-20 • via Nuitee
C
Christine • solo_traveller • gb
10
Great night awayp
Pros:

Everything.

Cons:

Nothing

2026-05-19 • via Nuitee
M
Mandy • extended_group • gb
10
2026-05-19 • via Nuitee
S
Sara • family_with_children • gb
10
Perfect
Pros:

Everything

Cons:

No faults at all

2026-05-18 • via Nuitee
S
Stuart • couple • gb
9
Pros:

Friendly staff, and in a good location. Room was clean and comfortable

2026-05-17 • via Nuitee
L
Lou • family_with_children • gb
10
Good value for money, clean, good location and exceptional staff.
Pros:

Staff went out of their way especially Amy on Reception! Nothing was too much trouble.

Cons:

We ordered room service and they had forgotten toast be we had asked for it earlier than scheduled so we did not mention it!! A small error and did not spoil the experience,

2026-05-17 • via Nuitee
L
Louise • couple • gb
10
Fantastic hotel
Pros:

Staff friendly and all looked smart

Cons:

Just the view of window but wasn’t in the room enough fir it to bother us

2026-05-15 • via Nuitee