Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Clean facilities
Good food
Cons:
Room maintenance issues
High prices for some services
Limited privacy in dining area

Categories

Cleanliness
9.33
The hotel is noted for its cleanliness in various reviews.
Service
9.3
Staff are consistently described as friendly and accommodating.
Location
9.34
Described as beautiful and relaxing, closely positioned to ski lifts.
Room Quality
8.29
Some concerns about room details and maintenance, but generally positive.
Amenities
8.82
The spa and dining experiences are praised, but some improvements suggested.
Value for Money
8.78
Some reviews mention pricing concerns, affecting perceived value.
Food and Beverage
8.83
Generally good food quality, though some suggest it could be improved.
Overall Experience
9.3
Overall enjoyment of the stay expressed throughout multiple reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 04:50

Property Description

Free Wellness Centre and Charming Ambiance
Experience relaxation at Maison Cly with a free wellness centre offering a sauna and hot tub. This charming property in wood and stone provides massages upon request, a cozy lounge area with a fireplace, a fun games room, and a communal terrace to unwind.

Comfortable Rooms with Mountain Views
Enjoy modern amenities in all rooms including a flat-screen TV, free WiFi, and a private bathroom with towels and a hairdryer. Some rooms boast scenic mountain views, enhancing your stay at Maison Cly.

Local Delicacies and Fine Wines
Indulge in the property's restaurant serving local delicacies made with the finest regional ingredients. Pair your meal with a selection of exquisite local wines for a complete dining experience.

Book your stay at Maison Cly in the picturesque traffic-free town of Chamois for a memorable retreat in the heart of the Alps.

Important information:

Please note that the property is reachable only by cable car. This service is available from 07:00 until 22:25.Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for € 10 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 717 reviews
Cleanliness: 9.33
Service: 9.3
Location: 9.34
Room Quality: 8.29
Amenities: 8.82
Value for Money: 8.78
Food and Beverage: 8.83
Overall Experience: 9.3
L
Luci • family_with_children • it
9
2026-03-28 • via Nuitee
S
Sara • family_with_children • it
10
2026-03-18 • via Nuitee
S
stefano • solo_traveller • it
10
Pros:

On top of everything else, food is the best, and service at the restaurant is top, nice fast and full of attention for details.

2026-03-18 • via Nuitee
M
Maxredo • family_with_children • it
9
2026-03-16 • via Nuitee
J
Jacopo • couple • it
9
Pros:

Gentilissimo lo staff, ottima la posizione, e anche la colazione nonchè molto bello il centro benessere (piccolo ma completo). Comodi i letti e funzionale il bagno.

Cons:

La stanza comfort non particolarmente grande e neanche molto panoramica.
Il centro benessere è forse piccolo e in un periodo affollato immagino sia meno ususfruibile (d domenica sera invece era poco affollato).
Inoltre, premesso che abbiamo mangiato molto bene al ristorante, suggerirei però un'illuminazione della sala un po' più soffusa e anche la musica (rock, pop) la trovo migliorabile (pure elimindandola nel caso, o con genere più soft).

2026-03-16 • via Nuitee
D
Davide Domenico • family_with_children • it
9
2026-03-14 • via Nuitee
T
tommaso • family_with_children • it
3
Gestione deludente e struttura che non rispecchia le 4 stelle
Pros:

La cena e la colazione sono state di buona qualità e il borgo di Chamois rimane un incanto unico.

Cons:

La mia esperienza presso questa struttura è stata purtroppo rovinata da una totale mancanza di flessibilità e umanità. A causa di un disservizio tecnico dell'App di Booking, la mia prenotazione è risultata invisibile fino al giorno del check-in. Nonostante l'errore palese e documentabile, la direzione ha preteso il pagamento integrale per 6 persone (nonostante fossimo solo in 4) e per una notte supplementare non usufruita, senza concedere il minimo sconto o un voucher, giovandosi del fatto che i servizi per le persone mancanti non sono stati ovviamente erogati.Al di là della gestione commerciale miope, la struttura non rispecchia gli standard di un 4 stelle:
Camere e Bagni: Decisamente dozzinali per la categoria. La doccia in particolare è di qualità mediocre, quasi da colonia estiva, incoerente con il prezzo richiesto.
Area Wellness: Una grande delusione. Sebbene abbia potenzialità, appare datata e trascurata. Il bagno turco era maleodorante (muffa), le docce malfunzionanti e la vasca idromassaggio faceva debordare acqua ovunque. L'area relax è scarna e trasmette una spiacevole sensazione di abbandono.Tuttavia, il valore di un hotel a 4 stelle si misura anche dalla capacità di accogliere l'ospite e gestire gli imprevisti con professionalità. Qui ho trovato solo inflessibilità, che ha purtroppo macchiato il ricordo di un posto oggettivamente splendido. Non lo consiglio a chi cerca un'accoglienza all'altezza del panorama

2026-03-13 • via Nuitee
A
Alessandro • couple • it
9
2026-03-13 • via Nuitee
I
Ilaria • couple • it
9
2026-03-12 • via Nuitee
M
Michela • couple • it
9
2026-03-11 • via Nuitee
S
silvioeli • family_with_children • it
10
2026-03-09 • via Nuitee
M
Maisha • couple • us
8
It was (almost) perfect!
Pros:

Compliments to the staff, they were all excellent. Everyone was friendly and attentive from the masseuse, housekeepers, waiters, receptionists...everyone. Compliments to the chef, both nights that we tried his special menu surpassed our expectations. The desserts were delicious as well. The view was so beautiful and you can hear the nearby stream when you open your room window. It's a tiny village, so everything is really right outside the hotel. It's charming, relaxed, very quiet, and so beautiful. We visited at the end of winter, so watching the snow fall from the large restaurant windows during breakfast was wonderful. And, a visit to the spa is exactly what you need after a day of skiing or trekking.

Cons:

I'm afraid of heights, so I did NOT enjoy the cable car ride up and down from Chamois. Obviously that has nothing to do with the hotel, but prepare yourself if you're a chicken like me (haha). I only mention that because I'd be willing to brave that scary ride again for another stay here...if it weren't for the unfortunate situation with the children. Maison Cly describes itself as "family friendly" with children's entertainment, so naturally there were multiple families with multiple small children. I had presumed that the children would collected by a staff member and taken to go play in the children's area. Nope. During almost every single breakfast and lunch, the restaurant, hallways, and stairs turned into a play area. This is absolutely the fault of the parents. Also more than once, both we and other guests, decided to leave the lounge because parents and children decided to play noisy boardgames there. Yes, the lounge is for everyone. However, if there are people reading, working on laptops, quietly chatting over a glass of wine...you'd think that going to play in the CHILDREN'S ROOM would be the best option. Nope. Once again, this is the fault of the parents. I just wish the hotel would come up with a solution to let the children play without being underfoot of the waiters and disturbing other guests (because too many parents wouldn't do that themselves). I won't go into details about how wild it got at times, but it was enough that I'd prefer to return after some changes are made. We still really enjoyed ourselves, it just could have been even better. However, we do hope to return another time.

2026-03-09 • via Nuitee
V
Veronique • family_with_children • fr
9
Pros:

Le confort, la qualité du
restaurant

2026-03-06 • via Nuitee
P
Paweł • family_with_children • pl
10
Pros:

Kameralny hotel w spokojnej, ale bardzo pięknej miejscowości. Bardzo miła i uprzejma obsługa, zarówno w recepcji jak i restauracji.Przepyszne jedzenie!

2026-03-06 • via Nuitee
E
Eleonora • family_with_children • it
10
2026-03-04 • via Nuitee
L
linda • family_with_children • it
10
2026-03-04 • via Nuitee
G
Guido Rosazza • family_with_children • it
10
2026-03-02 • via Nuitee
P
Patrizia • couple • it
8
2026-03-01 • via Nuitee
D
Davide • family_with_children • it
10
2026-02-28 • via Nuitee
K
Katia • extended_group • be
7
2026-02-28 • via Nuitee