Hotel Sarain - Val Saraina Resort Lenzerheide

Hotels
8.8 (843 reviews)
Voia Principala 73 , Lenz , ch

Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Fitness center
Restaurant
Business center
Heating
Terrace
See all facilities

Review Highlights

Pros:
Great food selection
Friendly staff
Cons:
Wellness area access issues
Service variability at breakfast

Categories

Cleanliness
8.58
Cleanliness is implied to be acceptable but not outstanding based on amenities mentioned.
Service
9.05
Generally positive experiences with friendly and accommodating staff.
Location
8.89
Conveniently located, though access to the wellness area could be improved.
Room Quality
8.74
Rooms are well-equipped and comfortable as suggested by the reviews.
Amenities
8.47
Amenities were good but some facilities like the wellness area had notable issues.
Value for Money
8.73
Value is perceived as good considering the quality of service and food.
Food and Beverage
9.08
Food quality is frequently praised, and breakfast offerings are impressive.
Overall Experience
8.85
The overall experience was very positive according to most reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:18

Property Description

Luxurious Amenities

Hotel Sarain Active Mountain Resort offers a range of luxurious amenities, including a spa center for relaxation and a fitness center for those looking to stay active during their stay.

Scenic Surroundings

Nestled in Lenzerheide, guests can enjoy the beautiful garden and picturesque mountain views surrounding the property, providing a tranquil atmosphere for a perfect getaway.

Family-Friendly Fun

With a children's playground on-site and activities like skiing and cycling in the surrounding area, Hotel Sarain Active Mountain Resort is the ideal destination for families looking for both relaxation and adventure.

Experience the perfect blend of luxury and comfort at Hotel Sarain Active Mountain Resort. Book your stay now for an unforgettable mountain getaway.

Important information:

Please note that in order to protect our hotel guests and staff, we are not able to accept reservations from guests with a mask dispensation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ZRH

Location

Guest Reviews

8.8
Based on 843 reviews
Cleanliness: 8.58
Service: 9.05
Location: 8.89
Room Quality: 8.74
Amenities: 8.47
Value for Money: 8.73
Food and Beverage: 9.08
Overall Experience: 8.85
S
Sam solo_traveller ch
9
2026-08-29 via Nuitee
J
james solo_traveller gb
10
2026-08-27 via Nuitee
H
Held solo_traveller de
7
2026-08-27 via Nuitee
S
Spasov solo_traveller de
9
2026-08-26 via Nuitee
M
Margrith solo_traveller de
8
Schönes, modernes Hotel mit gutem Restaurant
Pros:

Schönes, modernes Zimmer. Super Frühstück

Cons:

Wellness in anderem Gebäude

2026-08-24 via Nuitee
L
Liza couple by
8
great spot if you want spa on site
Pros:

Solid Spa Perks: Despite a few hiccups, having a free spa included was a great bonus. It was a really enjoyable experience made even better by the provided bathrobes, snacks, and free refreshments.

Easy Parking: The underground garage was a total breeze to use and always had space available.

Nice Balcony: The open balcony was a great feature to relax on during the evening and for start gazing.

Amazing Restaurant: The hotel's restaurant is an absolute gem. It’s on the pricier side, but definitely a culinary highlight.

Cons:

Cleanliness Issues: The room’s floor felt noticeably dirty, like it hadn't been vacuumed or mopped properly.

Spa Upkeep & Towel Shortage: Even though you went right when the spa opened, there was only one towel available (a frustrating known issue from past reviews that management still hasn't fixed), and one of the saunas was out of order.

Balcony Privacy: Because there are no dividers between the room balconies, leaving the door open to cool down at night felt too risky and unsafe.

Daytime Heat: Like many places in Switzerland, there’s no AC. Even though you were on the ground floor facing a forest, the room got uncomfortably warm between 10:30 AM and 5:00 PM.

2026-08-22 via Nuitee
C
Christian couple de
10
2026-08-21 via Nuitee
C
Claudia solo_traveller de
10
Pros:

Alles....absolut super Preis-Leistungsverhältnis.
Wir waren leider nur für eine Nacht dort, sodass wir leider den Spa Bereich nicht nutzen konnten da wir schlicht und ergreifend zu müde waren.
Das Frühstücksangebot war wirklich sehr gut und sehr frisch und einladend.
Zu unserem Bedauern haben wir leider verschlafen sodass wir erst gegen 9.30 Uhr gekommen sind.
Uns war es sehr unangenehm aber für das Personal war es überhaupt kein Problem.
Wir können das Resort wärmstens weiterempfehlen und werden auch wieder kommen.

Cons:

Gab nichts zu bemängeln

2026-08-21 via Nuitee
A
Andra solo_traveller it
10
Pros:

Bellissima struttura!

2026-08-21 via Nuitee
S
Stefano couple it
6
Posizione comoda
Pros:

Sono stati molto disponibili a cambiare il we da noi inizialmente prenotato che, a causa di un infortunio del cane, abbiamo rimandato di una settimana.

Cons:

Nonostante avessimo prenotato un appartamento vista montagne avevamo i garage come visuale e la cucina, nonostante vi fosse, era priva di pentole. A domanda diretta ci è stato detto che non era utilizzabile. Ancora oggi non è noto il motivo.

2026-08-21 via Nuitee
M
Marion solo_traveller de
9
2026-08-20 via Nuitee
K
Karin solo_traveller ch
9
2026-08-20 via Nuitee
A
Anna solo_traveller ch
8
Pros:

Es hat uns sehr gut gefallen, werden wieder einmal einen Aufenthalt dort planen

2026-08-19 via Nuitee
C
Christoph couple ch
10
2026-08-17 via Nuitee
M
Martin solo_traveller de
9
2026-08-17 via Nuitee
K
Klaas solo_traveller nl
10
2026-08-16 via Nuitee
K
Karolina couple ch
9
2026-08-13 via Nuitee
R
R. Claudio R couple ch
10
Pros:

Struttura molto bella, curata nei dettagli e tutto pulitissimo ( camera, ristorante, wellness area). Colazione Super!

Cons:

Il cuscino troppo morbido

2026-08-12 via Nuitee
M
Martina couple it
9
2026-08-12 via Nuitee
J
jeroen ten buuren couple nl
8
2026-08-10 via Nuitee