SureStay Hotel by Best Western Wells

Hotels
•
SureStay Hotel by Best Western
6.8 (491 reviews)
1509 6Th St , Wells , US
+1 775-752-2277

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Heating
Pets allowed
Facilities for disabled guests
Daily housekeeping
See all facilities

Review Highlights

Pros:
Convenient highway location near food/gas/casino
Friendly and helpful staff (multiple mentions)
Comfortable beds/rooms described as clean by several guests
Good value / budget-friendly
Laundry machines available
Some guests enjoyed the breakfast (waffles mentioned)
Cons:
Breakfast is often meager; poor coffee and limited choices
Inconsistent housekeeping: empty soap/shampoo dispensers, unclean toilet reported
Noise from upstairs guests / loud doors
Room maintenance issues: low water pressure, loud fan, heater failures
Dirty breakfast station reported
Overbooking and refund problems reported by one guest
Building/rooms show wear and tear
Difficult entry for luggage cart mentioned

Categories

Cleanliness
5.5
Mixed mentions: several guests said rooms were clean, but multiple reports of empty shampoo/soap dispensers, unclean toilet, and a dirty breakfast area indicate inconsistent housekeeping.
Service
7.5
Generally described as friendly and helpful front-desk staff; a few service failures (overbooking and refund difficulty) lowered the score slightly.
Location
8.5
Consistently praised for convenient highway access and proximity to food, gas and a casino; frequent positive comments about the location.
Room Quality
6.5
Rooms often described as comfortable with good beds, but noted wear-and-tear issues: loud fans, low water pressure, occasional heater failures and heavy/slamming doors.
Amenities
6
Basic amenities present (continental breakfast, laundry machines) but limited: minimal breakfast offerings, occasional missing soap/shampoo and overall minimal amenities.
Value for Money
8
Multiple guests commented on good value/cheap rates and ‘bang for your buck,’ making value a clear positive for this property.
Food and Beverage
5.5
Breakfast received mixed-to-negative remarks: described as meager, poor coffee and limited choices by several reviewers, though a few mentioned good waffles or adequate breakfast.
Overall Experience
6.9
Overall mixed/passable impressions: many positive notes on staff, location and comfortable beds, tempered by cleanliness, breakfast and occasional operational problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Convenient Location
SureStay Hotel by Best Western Wells, located just an hour's drive from Bonneville Salt Flats, offers free WiFi in all rooms. Enjoy the proximity of shops and cafes within a 10-minute walk from the hotel.

Comfortable Accommodation
Each non-smoking room is equipped with air conditioning, a microwave, and a fridge, ensuring a comfortable stay for all guests.

Nearby Attractions
For leisure activities, guests can visit Chimney Rock Municipal Golf Course just 4 minutes away. The hotel is also conveniently located within a 50-minute drive from International Airport Montello and Northeastern Nevada Regional Hospital.

Book your stay at SureStay Hotel by Best Western Wells for a convenient and comfortable experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

6.8
Based on 491 reviews
Cleanliness: 5.5
Service: 7.5
Location: 8.5
Room Quality: 6.5
Amenities: 6
Value for Money: 8
Food and Beverage: 5.5
Overall Experience: 6.9
S
Smith • couple • ca
7
Pros:

Friendly staff, restaurant close by, quiet, clean

Cons:

No kitchen so very basic breakfast

2026-11-07 • via Nuitee
L
Leslie • couple • ca
4
STayed there before and liked it. Great value for the price.
Pros:

Location and staff.

Cons:

No plug for the tub, Shampoo and Conditioner bottles were empty.
I am quite sure one of the beds had not been changed.

We were too tired to let the Manager know.

2026-10-29 • via Nuitee
C
Charles • couple • us
10
2026-10-28 • via Nuitee
D
Daniel • couple • ca
10
2026-10-24 • via Nuitee
M
Martha • couple • us
8
Ok
Pros:

Quiet

Cons:

Noisy upstairs

2026-10-22 • via Nuitee
R
Realander • family_with_children • us
8
Pros:

It was clean and the breakfast was good!! The gentleman who helped us in the morning was very friendly and funny. This place is across from tiny all night casino which was fun.

2026-10-22 • via Nuitee
H
Honest Don • couple • us
8
Great stop for the night's stay
Pros:

Nice Highway stop with food and casino just across the road. Clean and comfortable.

2026-10-20 • via Nuitee
T
Thomas • family_with_children • us
10
2026-10-19 • via Nuitee
C
Carolyn • solo_traveller • us
6
Inconsiderate high schoolers.
Pros:

Nice beds and clean room. Staff tried to be helpful.

Cons:

Floor above us housed a sports team that was noisy and inconsiderate. Breakfast was not the greatest.

2026-10-16 • via Nuitee
S
Susan • solo_traveller • us
8
Great place to stay when traveling across states.
Pros:

Convenient location and friendly staff.

2026-10-13 • via Nuitee
T
Terry • couple • us
4
Pros:

Didn't use this service

Cons:

Building as a whole was run down, room pretty much the same.

2026-10-13 • via Nuitee
M
Megan • family_with_children • us
4
Sketchy, bugs, no thank you.
2026-10-10 • via Nuitee
H
Harrison • couple • us
7
2026-10-10 • via Nuitee
N
Nancie • couple • us
7
Cons:

Front desk staff were friendly and helpful with regard to restaurants, things to see, etc.

2026-10-10 • via Nuitee
B
Barry • solo_traveller • us
8
Pros:

Location to highway. Appears to be under new management or ownership and is getting a face-lift. Continental breakfast is minimal but works if needed. Watched a few guests walk in, look around, grunt, grab an apple and walk out. I got a good night's sleep and wonderful hot shower...

2026-10-09 • via Nuitee
J
Janet • couple • us
4
This place is just passable.
Pros:

Friendly staff

Cons:

Shower had no soap in dispenser.
Breakfast was meager and does not co.pare favorably to Holiday Inn Express,for example.
Coffee was terrible. No English muffin. No eggs.Ju

2026-10-07 • via Nuitee
S
Susan • solo_traveller • us
8
Very nice.
Pros:

Location

Cons:

Difficult entry for luggage cart

2026-09-19 • via Nuitee
S
Steven • couple • us
6
2026-09-16 • via Nuitee
C
Claude • family_with_children • us
10
2026-09-16 • via Nuitee
K
KUMIKO • couple • us
7
2026-09-15 • via Nuitee