Best Western Premier Des Moines-Ankeny Hotel

Hotels
•
Best Western Premier
8.3 (210 reviews)
2502 Se Tones Dr , Ankeny , US
+1 515-965-5678

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Convenient location
Nice water/pond view
Spacious shower with strong pressure
Outdoor facilities/decor facing the lake
Good restaurants within walking distance
Breakfast had good options (for some guests)
Cons:
Motor noise running all night and flashing lights in room disturbed sleep
Incorrect bed type provided (reservation mix-up)
Unsupervised/roughhousing children at pool and inadequate staff response
Room temperature not cooling to desired level; doors close loudly
Breakfast ran out of coffee/sausage; limited selections at times
Perception that hotel is not the same as before COVID

Categories

Cleanliness
8.3
Not mentioned in reviews; assumed standard quality for this hotel tier.
Service
7.8
Mixed. Several service issues noted: reservation mix-up (king vs two queens) and front desk did not effectively address unsupervised, disruptive children at the pool; staff attempted to adjust room temperature but could not fully resolve it.
Location
9.4
Consistently positive: convenient to guests' destinations, nice water/pond views and good restaurants within walking distance.
Room Quality
7.4
Mixed to negative: positives include spacious shower and strong water pressure, but serious negatives (motor noise running all night, flashing lights, doors that close loudly, AC not cooling to desired temperature, and incorrect bed assignment) impacted comfort and sleep.
Amenities
7.6
Mixed. Outdoor facilities and lake-facing areas were praised, but pool experience was poor for some guests due to unsupervised roughhousing by children and insufficient staff intervention.
Value for Money
8.3
Not explicitly mentioned; assumed standard value for this hotel tier.
Food and Beverage
8.2
Mixed. Some guests enjoyed the breakfast (good options and one good meal reported) and nearby dining; others noted limited selections and that items (coffee, sausage) ran out.
Overall Experience
9.4
Overall more positive than negative for many guests—convenience, views, decor and outdoor areas were strong—though isolated but significant issues (noise/lighting in rooms, pool safety, service lapses) affected some stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:44

Property Description

Luxurious Amenities
Best Western Premier Ankeny Hotel offers a range of upscale amenities including a fitness center, indoor pool, and in-house snack bar. Whether you're looking to stay active or unwind after a long day, this hotel has you covered.

Convenient Location
Situated just 16 km from major attractions like the Iowa Events Center and Hy-Vee Hall, this hotel provides easy access to popular landmarks. Additionally, the reception staff is ready to assist with area information, making exploring the surroundings a breeze.

Modern Comfort
With free WiFi, room service, and a business area, Best Western Premier Ankeny Hotel ensures a comfortable stay for all guests. Experience convenience and relaxation during your visit to Ankeny.

Book your stay at Best Western Premier Ankeny Hotel for a perfect blend of luxury and convenience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.3
Based on 210 reviews
Cleanliness: 8.3
Service: 7.8
Location: 9.4
Room Quality: 7.4
Amenities: 7.6
Value for Money: 8.3
Food and Beverage: 8.2
Overall Experience: 9.4
J
Justin • couple • us
10
2026-10-27 • via Nuitee
L
Lana • couple • us
7
I would stay there again, but I would let them know what I reserved and paid for,
Pros:

It was convenient to where we had to be

Cons:

We heard a motor running all night long that never stopped which kept us awake. Also, there were lights flashing very brightly in the room all night which also kept us awake. I reserved a room with a king size bed but instead got one with 2 queens and both of the couples that reserved rooms after me, got the king size beds.

2026-09-04 • via Nuitee
A
Aaron • family_with_children • us
1
Cons:

I brought up a concern about kids not being supervised in the pool. They were rough housing and chucking toys at each other. Including my kids toys. They splashed water all over the place. They were jumping in the pool landing on top of my kids, bring my 5 year old to tears. The front desk person talked to one of the kids but didn’t do anything. So we had to leave the pool as it was not safe. Later the same kids were running all over the hotel up and down the stair cases. I almost got ran over coming out of the elevator after getting our food. We stayed here last year and loved it. After this year never again.

2026-07-11 • via Nuitee
E
Earik • family_with_children • us
10
2026-06-29 • via Nuitee
P
Patricia • couple • us
10
2026-06-28 • via Nuitee
D
Donald • solo_traveller • us
8
2026-06-27 • via Nuitee
S
Stacey • couple • us
9
2026-06-22 • via Nuitee
D
David • couple • us
5
Fair
Cons:

Not the same as it was before Covid

2026-06-20 • via Nuitee
J
Jason • couple • us
7
Nice view and good food right off Route 35
Pros:

Nice view of the water/pond. Shower was spacious and the pressure was Very strong. The 1 breakfast we ate was good. Good restaurants in walking distance.

Cons:

I felt the lightning was too dim, the wife disagreed. The room temperature wouldn't go below 74, even the desk setting it to 67 didn't cool it to the 71 we were wanting. The doors close hard/loud.

2026-06-08 • via Nuitee
C
Christopher • couple • us
8
2026-06-05 • via Nuitee
D
Dennis • couple • us
10
2026-05-25 • via Nuitee
L
Lauren • family_with_children • us
10
2026-05-25 • via Nuitee
T
Tim • couple • us
8
Good experience overall.
Pros:

Liked the decor, particularly the outdoor facilities facing the lake.

Cons:

Breakfast selections a little lame.

2026-05-19 • via Nuitee
T
Tracy • couple • us
8
Pros:

Breakfast had good options.

Cons:

Ran out of coffee and sausage at breakfast.

2026-05-17 • via Nuitee
R
Ron • couple • us
9
We had a nice visit and the hotel was a good value.
Pros:

Good location, clean, and comfortable.

Cons:

N/A

2026-04-22 • via Nuitee
A
Artevia • couple • us
10
Pros:

Literally Everything

Cons:

N/A

2026-04-01 • via Nuitee
B
Bobbie • couple • us
10
Very friendly staff and comfortable hotel! Great location!
Pros:

Generally very friendly staff, very clean, and comfortable! Easy location off the interstate. Also, the front desk staff was very receptive to one small issue I had.

Cons:

The only small issue was that I found the housekeeping staff in my room when I specifically stated to this individual that I needed to return for additional belongings. This was well ahead of the designated check out time listed on my receipt for my lodging. While I appreciate the effort to get your work done promptly, I do not appreciate the blatant disregard for my request when I communicated clearly and came back to find you in my room. I realize the hotel staff as a whole is not at fault, none of my valuables or belongings were missing, and when I stopped by front desk to let them know what happened the staff was receptive, apologetic, and professional about my concerns. It won’t keep me front booking this hotel again, but taught me a valuable lesson of being cautious in the future.

2026-03-19 • via Nuitee
J
Jerry • family_with_children • us
10
Pros:

We loved the breakfast and pool

2026-03-18 • via Nuitee
M
Mary • couple • us
10
2026-03-14 • via Nuitee
M
mast • couple • us
8
Pros:

Typical hotel breakfast! Staff kept food and drinks available and filled during breakfast hours.

2026-03-09 • via Nuitee