TownePlace Suites by Marriott San Antonio Westover Hills

Hotels
•
TownePlace Suites by Marriott
8.6 (363 reviews)
10015 Westover Hills Boulevard , San Antonio , us

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Housekeeping needs improvement
Room size smaller than expected

Categories

Cleanliness
7.6
Housekeeping needs improvement as there was trash found in the room.
Service
9.1
Staff was friendly and helpful throughout the stay.
Location
9.1
Conveniently located near attractions like Sea World.
Room Quality
8.1
Rooms are nice and updated, but some found them a bit smaller than expected.
Amenities
8.6
Full kitchen amenities and a good selection of breakfast options.
Value for Money
8.6
Affordable with access to good amenities and location.
Food and Beverage
8.6
Complimentary breakfast was appreciated and considered great.
Overall Experience
9.1
Overall positive experience with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:11

Property Description

Convenient Location:
Located in the vibrant West San Antonio district, TownePlace Suites by Marriott San Antonio Westover Hills offers easy access to popular attractions like SeaWorld and The Shops at La Cantera.

Modern Amenities:
Enjoy a comfortable stay in our air-conditioned rooms equipped with free WiFi, flat-screen TVs, and cozy bed linens. Stay fit during your travels at our on-site fitness centre.

Friendly Staff and Services:
Our bilingual staff is ready to assist you with any needs and provide insider tips for exploring the area. Experience convenience and hospitality at TownePlace Suites by Marriott San Antonio Westover Hills.

Book now for a delightful stay with us!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SAT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.6
Based on 363 reviews
Cleanliness: 7.6
Service: 9.1
Location: 9.1
Room Quality: 8.1
Amenities: 8.6
Value for Money: 8.6
Food and Beverage: 8.6
Overall Experience: 9.1
D
denisse. • couple • us
7
It was mostly good
Pros:

Loved our room. Very quiet place to stay and convenient

Cons:

The shower was DISGUSTING when we got there. I scrubbed some of it myself because even when house keeping came no one cleaned it. Also the front desk guy was just somewhat rude

2026-02-11 • via Nuitee
A
Aravind • family_with_children • us
10
2026-01-29 • via Nuitee
P
Pongladda • extended_group • us
10
2026-01-28 • via Nuitee
S
Sofia Lili • family_with_children • us
5
The location and staff were great, but cleanliness and service disruptions affected our experience.
Pros:

The location is very convenient and well connected, and the parking area is comfortable and easy to access. The staff was very friendly and helpful during our stay. We appreciated that the hotel is pet-friendly, as we were able to stay with our dog. The beds were comfortable, and the room was well equipped overall.

Cons:

We experienced a power outage during the night that lasted about an hour. Because of this, when we went down for breakfast around 8:00 am, we were told it was not ready yet, even though breakfast is advertised from 7:00 am to 10:00 am.
Our room faced the parking lot, so there was noticeable noise from cars throughout the night and early morning.
Additionally, we found live and dead cockroaches in the room, which gave us the impression that the room may not have been properly cleaned prior to our arrival. But in total my husband saw and killed at least 6 German roaches during the night. One of those crawled on the bed while he was reading on his phone. It seems to me room 211 has an infestation and should be fumigated and cleaned before receiving new guests.

2026-01-20 • via Nuitee
H
Herbert • couple • us
9
2026-01-14 • via Nuitee
S
Saad • couple • ae
8
Acceptable, breakfast is very basic
Pros:

Nice quiet location out of the main downtown. Room was big enough for a solo traveler with Single king size bed. Internet was good. Ample parking space.

Cons:

Breakfast was very simple and service was slow

2026-01-06 • via Nuitee
P
Pongladda • extended_group • us
10
2026-01-05 • via Nuitee
P
Paschall • extended_group • us
10
Absolutely blessed!
Pros:

Beautiful, neat, and friendly. I never did run into a people that wasn’t friendly, and went out of the way to be helpful!

Cons:

I can’t say anything here in this space

2026-01-03 • via Nuitee
M
Mayra • extended_group • us
10
Great
Pros:

Clean, comfortable, staff was professional and courteous. The kitchen and maintenance staff were on top of making sure breakfast was served and rooms were maintained. Dora and her team; Maribel, Rachel, Terry, and Aaron were great! So was Garrett

Cons:

N/A

2025-12-29 • via Nuitee
M
Mayra • couple • us
10
Pros:

Staff was kind, caring, and accommodating

Cons:

Everything was great

2025-12-22 • via Nuitee
V
Vianney • family_with_children • us
6
staff was good but maybe clean better
Pros:

The staff was very helpful especially Garret he helped us out a lot,

Cons:

I think they need to clean better the rooms the first room we got had a roach in the bathroom on the wall we had to kill it and i checked the room out i saw other dead ones so i called the front desk and Garret helped us out by moving us to a different room and that other room was cleaner then the previous but the room smelled like clean but it had an order that needs to be addressed and maybe clean behind the stove and fridge better i usually check the before i get all my luggage off for any pest

2025-12-17 • via Nuitee
E
Edith • family_with_children • us
5
2025-11-28 • via Nuitee
S
Stephanie • family_with_children • us
10
Great stay
Pros:

Staff was friendly from the time we arrived to the time we left. Breakfast was great with many options. The bagels were so soft & fresh.

Cons:

N/A

2025-11-18 • via Nuitee
J
Jerrold • couple • us
10
I had a great stay.
Pros:

Friendly and professional staff.

2025-11-17 • via Nuitee
M
Monica • family_with_children • us
8
2025-11-17 • via Nuitee
M
Mitzi • extended_group • us
5
Double Charging and defiance to correct the error.
Pros:

Proximity to Sea World

Cons:

Staff incompetence, being double charged but primarily the attitude and lack of customer service by management and desk help to rectify the error in charges.

2025-11-09 • via Nuitee
R
Rosangela • family_with_children • us
10
2025-11-02 • via Nuitee
S
Shepard • family_with_children • us
5
2025-10-14 • via Nuitee
E
Elber • family_with_children • us
10
2025-10-14 • via Nuitee
J
Joseph • couple • us
10
Pros:

Location was near Sea World which we were going to.

2025-10-11 • via Nuitee