Mercure Hangzhou West Lake

Its a bery basic budget hotel, location and breakfast just Ok. Wished i had paid a bit.more and booked somehwere better.

Everything was as I expected, clean and neat with helpful staff.

Sehr gute Unterstützung !

This place is amazing,the staff is super nice ,Any question you have ,they are there for you .Everyone is smiling ,the security guy helped us with 2 big suitcases .The free breakfast is quite decent ,they have some crossaint ,fresh fruits ,mainly Chinese breakfast and Brunchies ,but they are delicious ,they have coffee ,expresso and so on . No place we stayed have washer and dryer ,but they do.It made is so much easier for us ,there are lots of mountains near west lake ,we washed our cloth daily. As far as location ,they are like 20 mins to 30 mins walk from west lake ,but you can always take a taxi .Near there are plenty of local stores ,around the corner there is a farmers market and there is a great bakery store nearby . We enjoyed our staying ,we'll be back .

Incredible! Luxurious and incredible location but the most important thing is that the staff are incredibly courteous and helpful! I have OCD about germs and this place was immaculate and clean and beautiful. Would 100/10 stay here again!

We had a 2 nights stay and received very good services at the reception, breakfast. The location is good, u have foods around and in short distance to west lake. Price wise is reasonable in low season.

Room was very good, new. Bed iscomfortable, I can give 10/10. But we cannot adjust the AC from heater in the room. Even though it is winter , but the day we stayed here was hot, we had to open the window (and sweat) which was very noisy outside cause the hotel is closed to the main road. We stayed in the non-smoking floor but still have cigarette smell come out from the bathroom which was very annoying. Need around 15-20 mins walk from hotel to the nearest metro station so be prepared (don't believe what written in the hotel website, it's further).

This hotel is around 20 minutes walking distance to Xihu, overall stay is comfortable.

Nice, worth the price for stay. Clean as well. Eecommended

The front desk very helpful and polite and very sweet
The room is very clean. I will tell my friends to stay in this hotel for sure the breakfast so good and very good price

Great central location, clean tidy rooms. Definitely recommend

Trendy hotel but unfortunately I booked an executive room believing they are club rooms. On Arrival they said you have club room... But we have no club so you have a view. False advertising in my opinion, as paid extra for exec room as bfast is normally included. Ended up having to pay for breakfast. Had to find someone that speaks English and had to change rooms as non smoking rooms smelled like smoke in the bathrooms. Smart hotel but the tv casting/wifi doesn't work and when we asked they couldn't understand. Plus side is free self service laundry and robots wondering around delivering things was cool!

Even though this is a 4 stars hotel, but the amenities were refilled everyday. The housekeeping was good. Staff were friendly. The hotel location was convenient to restaurants and attractions around West Lake. The most impressive of this hotel was the robot. They adopted robot to provide basic services like food delivery from lobby to my room. I don’t need to go down and grab my delivery.

From the minute we arrived until the time we left , the staff were amazing the boys at breakfast were incredibly helpful the reception were Amazing

Great central location. English speaking manager and concierge really helpful. Clean room. Remote controlled toilet!

I love the modern decor and the details that went into the design of guest rooms. Highly recommended.

Need more signs in English. Need some English speaking channels no cnn ????? Internatioal hotel needs to not be so chinese

The Hangzhou Mercure West Lake was a last minute find, and it was absolutely fine, considering that we normally only stay in 5 star properties. For non Chinese speaking guests, I imagine there are difficulties. To access the internet, you need to have Chinese ID, and a Chinese mobile number. The in-room television system is almost impossible to operate, as you need to be able to read Mandarin, and when you finally get it working, there is only one English language channel. The guest services manager, Candice, was very helpful. She booked train tickets for us, and was truly professional. It rained non stop during our stay, so we were pleased that the hotel was warm and comfortable.

Disappointed with the housekeeping and bathroom hygiene.

Simple hotel, but new and modern. The rooms are quite small though, but well designed. The location is not fantastic, but close enough to some food options though limited. Not close to public transportation.