Protur Naisa Palma Hotel

Hotels
•
Protur Hotels
9.1 (6065 reviews)
Carrer de Simó Ballester , Palma de Mallorca , ES
+34 971 21 17 46

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
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Review Highlights

Pros:
Beautiful hotel
Excellent breakfast
Friendly staff
Great location
Good amenities
Cons:
Room service not available
Some minor cleanliness issues in gym

Categories

Cleanliness
9.19
Very clean and well-maintained hotel with super cleanliness noted in reviews.
Service
9.66
Staff is incredibly friendly and helpful, enhancing the overall experience.
Location
9.2
Perfect location in the city center, easy access to local attractions.
Room Quality
9.15
Rooms are beautifully designed and comfortable.
Amenities
8.68
Good amenities including a spa and rooftop bar, though some areas could improve.
Value for Money
8.14
Room service and some pricing concerns mentioned, affecting value perception.
Food and Beverage
9.19
Excellent breakfast offerings and variety mentioned positively.
Overall Experience
9.56
Guests expressed great satisfaction with their overall stay and experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:17

Property Description

Luxurious Accommodation
Protur Naisa Palma Hotel, nestled in Palma de Mallorca, offers 4-star accommodation with a terrace, private parking, and exquisite dining options. The air-conditioned rooms are elegantly furnished, equipped with modern amenities, ensuring a comfortable stay.

Relaxation and Wellness
Indulge in ultimate relaxation at the spa and wellness centre featuring an indoor pool, fitness centre, and sauna. Unwind in the shared lounge or opt for a soothing massage after a day of exploring the city.

Convenient Services
With a concierge service, tour desk, and multilingual staff, your every need is catered to effortlessly. Explore the area with bike or car hire services available on-site, and make the most of your stay with the paid airport shuttle service for a seamless travel experience.

Book your stay at Protur Naisa Palma Hotel for a memorable and rejuvenating getaway.

Important information:

When booking 9 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PMI

Location

Guest Reviews

9.1
Based on 6065 reviews
Cleanliness: 9.19
Service: 9.66
Location: 9.2
Room Quality: 9.15
Amenities: 8.68
Value for Money: 8.14
Food and Beverage: 9.19
Overall Experience: 9.56
P
Petrov • couple • bg
10
2026-09-19 • via Nuitee
R
Raquel • extended_group • es
9
Un hotel muy cómodo al que siempre apetece volver
Pros:

Ya nos hemos alojado varias veces porque es un hotel muy cómodo y acogedor, y siempre hemos estado muy a gusto. La ubicación es muy buena, el hotel está nuevo y muy cuidado, las camas son comodísimas y el desayuno y la comida tienen muy buena calidad. El personal es muy amable y también valoramos mucho que tenga parking, spa y piscina.

Cons:

La habitación estándar es algo pequeña y el precio nos parece elevado para lo que ofrece, aunque probablemente influya la alta demanda de Palma. El panel de luces es poco práctico, sobre todo si necesitas gafas para distinguir bien los botones. Además, una mañana mi marido salió de madrugada a hacer deporte y, al salir de la habitación, se encendieron de golpe todas las luces mientras yo seguía durmiendo, así que me despertó. La cortina tampoco es totalmente tupida y entra bastante luz desde primera hora. Esta vez también tuvimos un problema al llegar por la noche porque la puerta del parking no funcionaba y tampoco respondían al teléfono, aunque entendemos que fue algo puntual.

2026-09-19 • via Nuitee
P
Patricia • family_with_children • gb
10
2026-09-19 • via Nuitee
C
Cassie • couple • au
10
2026-09-19 • via Nuitee
J
julieta • couple • nl
10
Een super fijn verblijf, precies zoals het hoort te ziin.
Pros:

Vriendelijk en behulpzaam personeel, ook erg schoon en een heerlijk ontbijt.
Ook een prima locatie.

2026-09-19 • via Nuitee
I
ian roger • couple • za
9
Very enjoyable
Pros:

Very gpod selection .Better than most

Cons:

Light switches were difficilt to see in the dark !!

2026-09-18 • via Nuitee
I
Ingunn • extended_group • no
10
Nydelig
Pros:

Sentralt , frokosten, veldig fint hotell, bassengområde , vi var veldig fornøyde med alt ,vi var 5 venninner

Cons:

Ingenting

2026-09-17 • via Nuitee
M
Michael • couple • at
10
Ein tolles Hotel am Rande der Altstadt mit außergewöhnlichem Service
Pros:

Die Lage, das Service und das umfangreiche Frühstücksbuffet

2026-09-17 • via Nuitee
L
Laura • couple • gb
9
Pros:

The hotel is well located, the rooms spacious and comfortable and very clean, the rooftop pool was excellent. Breakfast was nice and varied and the staff were all very friendly and accommodating.

2026-09-17 • via Nuitee
M
Markus • couple • de
7
kann man machen aber nix besonderes und preislich viel zu überzogen!
Pros:

Sauberkeit und Lage

Cons:

Personal vermittelt keine Servicemoral

2026-09-17 • via Nuitee
N
Natalie • extended_group • gb
10
2026-09-17 • via Nuitee
A
alberto • couple • es
10
2026-09-17 • via Nuitee
S
Sven • couple • se
10
2026-09-17 • via Nuitee
V
Veronique • couple • ca
10
Merveilleux, confortable, bien situé, belles installations et personnel sympathique
Pros:

Le personnel dont Raùl ! Très aimable et aidant

Cons:

Rien

2026-09-16 • via Nuitee
R
Rachel • extended_group • no
10
Beautiful rooftop pool and bar, great breakfast!
2026-09-16 • via Nuitee
D
Deborah • couple • ch
10
2026-09-16 • via Nuitee
A
Alison • couple • es
9
Great location for Palma city centre
Pros:

Location and staff were very helpful, spa and roof top nice touch. Any issues reported were resolved.

Cons:

Pillows! They were not comfortable. More like lumpy cushions than pillows. Made sleeping awkward.

2026-09-16 • via Nuitee
N
Nicolò • couple • it
10
Pros:

Tutto perfetto dalla S.P.A. ALLA COLAZIONE

2026-09-15 • via Nuitee
J
Jarosław • extended_group • pl
8
2026-09-15 • via Nuitee
S
Sandra • family_with_children • ch
8
Es war ein gelungener kurzer Trip nach Palma
Pros:

Ich war vor 3 Jahren schon einmal in diesem Hotel. Die Zimmer sind grosszügig und sauber. Das Frühstück war reichhaltig jedoch war der Kaffee dieses Mal leider ungeniessbar (lag an der defekten Maschine).
Das Hotel liegt wunderbar in Gehdistanz zur Innenstadt.
Der Pool auf dem Dach ist ein Highlight. Schade schliesst die Bar auf dem Dach schon so früh.

Cons:

Leider war der Haarfön defekt - dies hätte man im Vorfeld nach der Reinigung des Zimmers prüfen sollen.
Die Reception hat aber innerhalb 5 Minuten einen brandneuen Haarfön vorbeigebracht.

2026-09-15 • via Nuitee