Protur Naisa Palma Hotel

Hotels
•
Protur Hotels
9.1 (5819 reviews)
Carrer de Simó Ballester , Palma de Mallorca , es

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Beautiful hotel
Excellent breakfast
Friendly staff
Great location
Good amenities
Cons:
Room service not available
Some minor cleanliness issues in gym

Categories

Cleanliness
9.19
Very clean and well-maintained hotel with super cleanliness noted in reviews.
Service
9.66
Staff is incredibly friendly and helpful, enhancing the overall experience.
Location
9.2
Perfect location in the city center, easy access to local attractions.
Room Quality
9.15
Rooms are beautifully designed and comfortable.
Amenities
8.68
Good amenities including a spa and rooftop bar, though some areas could improve.
Value for Money
8.14
Room service and some pricing concerns mentioned, affecting value perception.
Food and Beverage
9.19
Excellent breakfast offerings and variety mentioned positively.
Overall Experience
9.56
Guests expressed great satisfaction with their overall stay and experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:17

Property Description

Luxurious Accommodation
Protur Naisa Palma Hotel, nestled in Palma de Mallorca, offers 4-star accommodation with a terrace, private parking, and exquisite dining options. The air-conditioned rooms are elegantly furnished, equipped with modern amenities, ensuring a comfortable stay.

Relaxation and Wellness
Indulge in ultimate relaxation at the spa and wellness centre featuring an indoor pool, fitness centre, and sauna. Unwind in the shared lounge or opt for a soothing massage after a day of exploring the city.

Convenient Services
With a concierge service, tour desk, and multilingual staff, your every need is catered to effortlessly. Explore the area with bike or car hire services available on-site, and make the most of your stay with the paid airport shuttle service for a seamless travel experience.

Book your stay at Protur Naisa Palma Hotel for a memorable and rejuvenating getaway.

Important information:

When booking 9 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PMI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 18 per day.

Location

Guest Reviews

9.1
Based on 5819 reviews
Cleanliness: 9.19
Service: 9.66
Location: 9.2
Room Quality: 9.15
Amenities: 8.68
Value for Money: 8.14
Food and Beverage: 9.19
Overall Experience: 9.56
E
Edonis • couple • xk
10
2026-06-27 • via Nuitee
E
erika • couple • de
10
Im Zentrum Nähe der Kathedrale ein sehr schönes Boutique Hotel
Pros:

Gute Matratzen, moderne Einrichtung mit Computer gesteuerte Lichter. Frühstücksbüffet reichhaltig und frisch.
Mitarbeiter sehr sehr freundlich und motiviert.

Cons:

Die Park Situation ist furchtbar.
Man muss mehrere Straßen rumfahren und dann kommt man im Erdgeschoss direkt zum Hotel Eingang.

2026-06-27 • via Nuitee
N
NANCY • couple • ca
9
Un très beau séjour
Pros:

L’emplacement, literie, petit déjeuner

Cons:

Rien

2026-06-26 • via Nuitee
S
Sébastien • family_with_children • fr
6
Bien pour l'emplacement mais pour le reste pas une bonne expérience.
Pros:

L'emplacement est idéal, on peut découvrir la ville à pieds, port de Palma à 15-20mm et beaucoup de restaurants à 5mm,
La climatisation de la chambre est efficace.

Cons:

Par rapport aux images commerciales flatteuses données par cet Hotel la réalité est tout autre chambre très petite avec quelques défauts d'entretien, plinthes décollée, porte papier WC prêt à se décrocher du mur, joint du carré à douche noir dans les angles, vue de cette chambre sans intérêt et horrible sur des toits avec des blocs de climatiseurs. Enfin le parking en supplément du prix de la chambre et appréciable mais très petit avec des poteaux de soutènement qui rendent impossible toutes manoeuvres pour se garer . Enfin le bon café de la machine percolateur n'est pas accessible au petit déjeuner (il faut payer un supplément) en revanche il l'est tout les matins pour les nombreux policiers du commissariat voisin à l'hotel.
Donc café dégueulasse au petit matin...

2026-06-26 • via Nuitee
D
David • couple • nz
10
Loved this hotel, everyone and everything was perfect.
Pros:

Location, Helpful Staff, Breakfast lots of choice, Room size and amenities.
Nothing not to like

Cons:

Nothing

2026-06-25 • via Nuitee
E
Emma • solo_traveller • se
8
2026-06-25 • via Nuitee
S
Sanja • extended_group • hr
9
2026-06-25 • via Nuitee
O
Olav • couple • de
8
2026-06-25 • via Nuitee
D
Diana • solo_traveller • gb
8
Enjoyed it with friends but uncertain as to whether I’d stay again
Pros:

Good location very helpful staff very clean and excellent breakfast. Lovely room and en suite facilities

Cons:

The air conditioning wasn’t easy to get working and the bar closed really early on our first night. Thought is was a little expensive for just a room

2026-06-25 • via Nuitee
M
Michael • extended_group • de
9
Hier würde ich jederzeit wieder buchen
Pros:

Ein richtig gutes, sauberes und modernes Stadthotel. Die Mitarbeiter an der Rezeption sind sehr freundlich und hilfsbereit. Die Frühstücksauswahl ist mehr als ausreichend. Rooftop Pool und Bar sind auch top!

Cons:

Das Abräumen des Geschirrs während des Frühstücks könnte besser, schneller gehen.

2026-06-23 • via Nuitee
A
Anna • solo_traveller • se
10
Älskar detta hotel o bor ofta där om jag kan när jag är i Palma
Pros:

Härlig frukost öppen till 11
Fina rum, bra läge o fantastisk roof top för sol o bad

Cons:

Det är lite lyhört på rummen

2026-06-23 • via Nuitee
D
Daria • couple • ro
10
Loved our stay here, will definitely return!
Pros:

Super clean and comfortable. The staff were very welcoming, and the room had everything you could need, from beach towels to an iron and hair dryer. The hotel also offers parking, which comes at an additional cost, but it was a major factor in our decision to stay here. The location is also great.

Cons:

-

2026-06-22 • via Nuitee
S
Sam • couple • gb
9
2026-06-22 • via Nuitee
V
Vicor manuel • solo_traveller • es
8
2026-06-22 • via Nuitee
S
Stefan • couple • ch
9
Schönes Hotel mit grossartigem Rooftop Pool
Pros:

Der Rooftop Pool und das Frühstücksbuffet

Cons:

Es ist relativ ringhörig, zumindest im Raum 223. Man hört im Zimmer die anderen Gäste auf dem Gang und das Putzpersonal am Morgen.

2026-06-22 • via Nuitee
H
Hajar • solo_traveller • be
10
L’un des meilleurs hôtels pour comfort et proximité
Pros:

L’amabilité des personnes et la localisation

Cons:

Rien

2026-06-22 • via Nuitee
J
Jana • solo_traveller • de
9
Pros:

Die Lage ist top für eine Städtereise, nicht mitten drin, aber alles fußläufig erreichbar, in der Nähe Bushaltestelle. Das Personal sehr freundlich. Die Zimmer klasse, zur Straße sehr groß und man kann auch Fenster aufmachen, kein großer Lärm.
Leckeres Frühstück mit heimischen Spezialitäten. Die Dachterrasse und der Pool herrlich. Man muß das Hotel einfach erleben.

Cons:

Eine fehlende Lüftung im WC Bereich.

2026-06-22 • via Nuitee
S
Simona • couple • it
10
Personale gentilissimo e colazione buondì
Pros:

Il personale, la pulizia, la colazione, i servizi e la grandezza della camera

Cons:

Un po’ lontano del centro storico

2026-06-22 • via Nuitee
M
Mariona • couple • es
9
Buen hotel para alojarme en Palma
Pros:

Ubicación, habitaciones muy nuevas y amplias, desayuno calidad precio bueno

2026-06-22 • via Nuitee
M
miguel • couple • de
9
2026-06-21 • via Nuitee