Protur Naisa Palma Hotel

Hotels
Protur Hotels
9.1 (5380 reviews)
Carrer de Simó Ballester , Palma de Mallorca , es

Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Beautiful hotel
Excellent breakfast
Friendly staff
Great location
Good amenities
Cons:
Room service not available
Some minor cleanliness issues in gym

Categories

Cleanliness
9.19
Very clean and well-maintained hotel with super cleanliness noted in reviews.
Service
9.66
Staff is incredibly friendly and helpful, enhancing the overall experience.
Location
9.2
Perfect location in the city center, easy access to local attractions.
Room Quality
9.15
Rooms are beautifully designed and comfortable.
Amenities
8.68
Good amenities including a spa and rooftop bar, though some areas could improve.
Value for Money
8.14
Room service and some pricing concerns mentioned, affecting value perception.
Food and Beverage
9.19
Excellent breakfast offerings and variety mentioned positively.
Overall Experience
9.56
Guests expressed great satisfaction with their overall stay and experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:17

Property Description

Luxurious Accommodation
Protur Naisa Palma Hotel, nestled in Palma de Mallorca, offers 4-star accommodation with a terrace, private parking, and exquisite dining options. The air-conditioned rooms are elegantly furnished, equipped with modern amenities, ensuring a comfortable stay.

Relaxation and Wellness
Indulge in ultimate relaxation at the spa and wellness centre featuring an indoor pool, fitness centre, and sauna. Unwind in the shared lounge or opt for a soothing massage after a day of exploring the city.

Convenient Services
With a concierge service, tour desk, and multilingual staff, your every need is catered to effortlessly. Explore the area with bike or car hire services available on-site, and make the most of your stay with the paid airport shuttle service for a seamless travel experience.

Book your stay at Protur Naisa Palma Hotel for a memorable and rejuvenating getaway.

Important information:

When booking 9 rooms or more, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: PMI

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 18 per day.

Location

Guest Reviews

9.1
Based on 5380 reviews
Cleanliness: 9.19
Service: 9.66
Location: 9.2
Room Quality: 9.15
Amenities: 8.68
Value for Money: 8.14
Food and Beverage: 9.19
Overall Experience: 9.56
K
Karolina couple nl
9
Aanrader in Palma de Mallorca!
Pros:

Fijne centrale locatie, ruime moderne kamer en fijne spa met zwembad en verwarmd zwembad op het dak. Ontbijt was erg goed en het hotel heeft ook een café en ruime ruimte beneden.

Cons:

Geen opmerkingen.

2026-03-14 via Nuitee
H
Harry couple gb
7
2026-03-14 via Nuitee
D
dorijan couple si
10
Pros:

Čistoča, hrana, prijazno osebje, bližina mesta centra

Cons:

Neudobna postelja,

2026-03-14 via Nuitee
A
Andreas solo_traveller de
7
2026-03-14 via Nuitee
G
Gordon solo_traveller es
8
Pros:

The climatised pool, the welcome drink, the location (easy walk), restaurants nearby.

Cons:

The art in the property seemed a bit weird, and I don't think I notice hotel art that much. But in my room in particular was a black and white painting/drawing of what seemed like little horned demons and rib cages. The painting at the front desk looked like a goat body sprawled with a skull and random creatures/things about. Usually I like a holiday to relax but the walls were not giving, relaxation at all.

2026-03-13 via Nuitee
G
Graham couple gb
10
From arrival to departure very welcoming staff and helpful with information for sightseeing etc
Pros:

Location- Facilities - staff

Cons:

Nothing

2026-03-13 via Nuitee
F
FRANCESCO couple it
10
2026-03-11 via Nuitee
T
Tonika solo_traveller bg
9
Pros:

Short distance from the center and main sights. The housekeeping service daily. Plenty of towels. Smart electricity control in the room. The big variety at breakfast. Rooms have windows that open.

Cons:

Stayed only 3 days and there's nothing not to like during that time 🙂

2026-03-10 via Nuitee
J
Jade couple gb
10
Always a great experience staying here
Pros:

Friendly staff and great service, clean hotel with good facilities

Cons:

Some small issues in the room such as slight peeling of wallpaper but nothing that would put us off

2026-03-10 via Nuitee
A
Alfie couple ca
7
Add sheer window cover. No shower cap for the spa. Can’t open window for airflow
Pros:

The Spa and Saunas are amazing. Very friendly staff

Cons:

The windows don’t open. There is no sheer window covering. Only automatic blinds. Privacy is bad since you are directly facing windows of a residential building. So you don’t have natural light when the blinds are shut.

2026-03-10 via Nuitee
E
Emilia couple es
9
Excelente estancia en el centro de Palma
Pros:

El spá, la tranquilidad a pesar de estar en el centro, el desayuno.

Cons:

Tener la persiana siempre bajada para que no te vean desde la calle. Esto se arreglaría fácilmente con un simple visillo.

2026-03-10 via Nuitee
K
Kaloyan couple bg
8
Cons:

Единственото ,което не ми хареса е фактът, че прозорците нямаха дръжки и за да проветриш трябва да извикаш персонала съответно да отвори и затвори въпросният прозорец.

2026-03-10 via Nuitee
L
Laurent extended_group fr
9
2026-03-09 via Nuitee
A
Andrea couple gb
10
Pros:

Lovely clean hotel. Loved the technology in the room. Breakfast was fabulous with lost of variety

Cons:

Nothing

2026-03-09 via Nuitee
L
Luke Baldacchino couple mt
9
Very good hotel in the heart of Palma
Pros:

Amazing hotel in the center of Palma

- very clean
- amazing location
- super friendly staff
- big and comfortable room
- large shower
- large and delicious breakfast
- spa and gym included in the rate both are very good.
- bike and car rental available from front desk
- parking available

Cons:

The only things I thought could be improved are:

- the tv in the room is very basic, no Netflix and we couldn't cast from our phone on it. A lot of the channels are German.
- the bed was quite hard and took a while to get used too.

2026-03-09 via Nuitee
H
Hans couple nl
8
2026-03-09 via Nuitee
L
leda couple dk
10
2026-03-09 via Nuitee
M
Michael couple gb
10
Excellent stay, great facilities, great food, great staff, will definitely return
Pros:

Clean, modern, lovely bedroom, nice pool and spa facilities, great location

Cons:

Light switches in the rooms. Whilst they are a nice idea, they can’t be seen in the dark, and are difficult to use

2026-03-09 via Nuitee
C
Christoph couple de
9
Pros:

Super Lage & tolles Frühstück, modernes Hotel mit freundlichem Personal. Sehr gute Preise im Restaurant & Bar,

Cons:

Nichts Dramatisches

2026-03-09 via Nuitee
S
Sonia couple ca
9
Excellent séjour
Pros:

Proche du centre, personnel aimable et très bon déjeuner

2026-03-09 via Nuitee