Swissotel Sarajevo

Hotels
•
Swissôtel Hotels & Resorts
9.3 (2329 reviews)
1 Vrbanja , Sarajevo , ba

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Children allowed

Facilities

Health or beauty spa nearby
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Cleanliness
Good location
Excellent breakfast
Cons:
High price
Uncomfortable bed
Service staff inconsistency
Loud spa area

Categories

Cleanliness
9.36
The hotel was consistently clean.
Service
10
Staff were exceptionally friendly and accommodating.
Location
9.83
Super location in the city.
Room Quality
8.87
Spacious and clean rooms but some renovation issues.
Amenities
8.82
Amenities were decent but had issues with the spa area.
Value for Money
8.85
Some aspects did not meet the expected 5-star quality.
Food and Beverage
8.81
Breakfast was repetitive and could have been better.
Overall Experience
9.86
Overall a very good experience with notable service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 02:12

Property Description

Luxurious Accommodation
Experience the epitome of luxury at Swissotel Sarajevo with its contemporary designed 5-star rooms and suites. Enjoy stunning city views from large windows while indulging in modern amenities like flat-screen TVs and coffee/tea facilities.

Culinary Delights
Savor a gastronomic journey at our hotel restaurants, offering a fusion of Middle Eastern and traditional cuisine. Start your day with a delicious breakfast at Café Swiss and unwind with coffee and sweets at Swiss Lounge.

Relaxation and Wellness
Rejuvenate your senses at the Golden Rain Spa, featuring an indoor pool and a range of beauty treatments. For business travelers, take advantage of our conference room and business facilities.

Book now and immerse yourself in unparalleled luxury at Swissotel Sarajevo!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SJJ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 15 per day.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 11 years old stay for € 10 per person per night when using an existing bed.
    Children from 12 years old to 16 years old stay for € 20 per person per night when using an existing bed.
    Children from 6 years old to 11 years old stay for € 10 per person per night when using an available extra bed.
    People 12 years old and over stay for € 20 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.3
Based on 2329 reviews
Cleanliness: 9.36
Service: 10
Location: 9.83
Room Quality: 8.87
Amenities: 8.82
Value for Money: 8.85
Food and Beverage: 8.81
Overall Experience: 9.86
J
Jelena • couple • hr
10
2026-03-28 • via Nuitee
C
capuano • couple • gr
8
Except of the cleaning issue everything else was perfect
Pros:

Big rooms

Cons:

They didn’t clean our room even we had a late check out charge

2026-03-24 • via Nuitee
W
Walter Emilio • extended_group • ar
10
Magnifico Personal
Pros:

Desayuno excelente
La habitación con una vista inmejorable de la ciudad
Lo mejor fue que habíamos reservado 2 noches, nos cancelaron el vuelo, avisamos el mismo día del check in y no aplicaron el costo a la tarjeta de garantía, en definitiva solo nos cobraron una Noche

Cons:

Nada , todo perfecto

2026-03-23 • via Nuitee
L
Levent • extended_group • tr
8
Tesis lüks ama alkol olmaması çok ilginç
Pros:

Odalar konforluydu

Cons:

Uluslararası 5 yıldızlı bir otel olmasına rağmen otelde alkol yok
1 bardak çay 450 tl (15 KM)
WC kapı arkasında 15-20 adet saç kılı vardı

2026-03-21 • via Nuitee
O
Oksana • couple • ru
10
The value exceeds the price. I wouldn’t bother with any other places in Sarajevo.
Pros:

Just away me with wonderful staff. I am an American who doesn’t usually eat breakfast but this place is yummy. Dinner food is even more delicious. No kidding.

Cons:

I can’t visit Sarajevo more often.

2026-03-18 • via Nuitee
G
Gokhan • family_with_children • tr
9
2026-03-18 • via Nuitee
T
Toni • family_with_children • ba
10
2026-03-16 • via Nuitee
D
Dirk • couple • de
10
Motiviertes Personal in Top Hotel
Pros:

Top Personal, was es in Deutschland so nicht mehr gibt.

2026-03-15 • via Nuitee
N
Nikita • couple • rs
10
Pros:

Great hotel. Highly recommend

2026-03-15 • via Nuitee
I
Ivana Mitrovic • family_with_children • rs
9
2026-03-11 • via Nuitee
M
Marko • family_with_children • hr
10
2026-03-11 • via Nuitee
M
Mahir • family_with_children • ba
9
2026-03-09 • via Nuitee
J
Jonas • family_with_children • fi
8
Pros:

The location is quite in the middle of the city, so you can reach a lot of places by walking, including the old town.

The rooms are big and quite modern.
Breakfest is big and has a good selection.
Spa and treatment was excellent.

The rooms were quiet, we did not hear outside noises

Cons:

The hotel mixed up rooms for guests. My better half arrived earlier and I was in contact with the hotel ahead of time that she could check in earlier and provided her name. But when I came I got rooms to another room. Luckily there was no one in that room and at the reception they said they had gotten mixed up with guests.
This is a big error, you do not want someone to walk into you your room or you to theirs. Luckily that did not happen.

They have wooden ornaments in the hallway in the room and they do look nice but they are not cleaned so they are quite dusty.

2026-03-09 • via Nuitee
P
peter • solo_traveller • cz
6
Pros:

la posizione abbastanza centrale , 20 min, a piedi dal centro , la qualita di colazione abbastanza buona , molto positivo avere la macchinetta di caffe in camera , camera pulita !, letto comodo

Cons:

arredamento un po datato, si vede che la struttura ha un po di anni , la stanza VUOTA - per le dimensioni , no c e ricambio di aria in stanza- solo tramite AC , NON ESISTONO LE FINESTRE

2026-03-09 • via Nuitee
H
Husein • solo_traveller • dk
8
Pros:

udsigten

Cons:

prisen er for hoj

2026-03-08 • via Nuitee
Y
Yanxing • couple • cn
9
Pros:

整体不错就是早餐开餐时间不准时

2026-03-06 • via Nuitee
K
Kevin • couple • at
10
Pros:

Komme hier immer wieder. Das beste Hotel in ganz Bosnien

2026-03-06 • via Nuitee
K
Kevin • couple • at
10
Pros:

Ca 20 min von der Altstadt. Aber an sich das beste Hotel in Bosnien meiner Meinung nach.

2026-03-06 • via Nuitee
K
Kevin • couple • at
10
2026-03-06 • via Nuitee
J
Josip • family_with_children • de
10
2026-03-05 • via Nuitee