Holiday Inn Express & Suites - Merrillville by IHG

Hotels
•
Holiday Inn Express
8.3 (422 reviews)
8460 Mississippi St. , Merrillville , US
+1 219-472-1200

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly/helpful staff (Rebecca mentioned)
Clean rooms and linens (many mentions)
Good breakfast items (hot breakfast, cinnamon buns)
Convenient location (near mall/restaurants/family)
Spacious rooms and generally nice rooms
Accessible pool area (when clean)
Cons:
Uncomfortable sofa/sofabed (multiple complaints)
Murky/unclean pool reported
Breakfast inconsistent: cold or insufficient during busy times
In-room coffeemakers removed causing lobby backlog
Housekeeping missed items / towels not left
Noise/fire alarms and occasional water/AC issues
Some reports of dirty floors / neglected areas
Price concerns from at least one guest

Categories

Cleanliness
7.8
Mixed: many guests called rooms and linens clean and the pool area tidy, but several reports noted dirty floors and at least one explicitly called the hotel 'dirty / neglected'.
Service
9.4
Strong positive sentiment: multiple mentions of friendly, helpful staff (notably 'Rebecca' at the front desk) and staff doing their best during busy times.
Location
9
Consistently positive: several guests cited convenient proximity to malls, restaurants and family, and generally liked the location.
Room Quality
7.6
Mixed: rooms described as spacious and generally nice, but recurring complaints about the sofa/sofabed being extremely uncomfortable and one room-change due to noise.
Amenities
8
Mixed-to-positive: hot breakfast and certain extras (cinnamon buns, pool access) praised, but issues reported like a very murky pool and removal of in-room coffeemakers causing lobby backlog.
Value for Money
7.5
Some value concerns: at least one guest complained about price, and service/amenity shortfalls (cold or insufficient breakfast, extra inconveniences) reduced perceived value.
Food and Beverage
8.4
Generally good but inconsistent: several positive comments about breakfast quality and items (cinnamon buns), contrasted with reports of cold food, running out during busy weekends, and limited seating.
Overall Experience
8.7
Generally positive overall with notable exceptions: many guests report enjoyable stays due to staff and cleanliness, but some had serious issues (fire alarms, room changes, sleepless nights) that lowered experience for those visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:43

Property Description

Modern Comfort and Convenience

Convenient Location: Situated near popular attractions like Deep River Waterpark and Valparaiso University, Holiday Inn Express & Suites - Merrillville offers a central location for travelers.

Well-Equipped Rooms: Enjoy air-conditioned rooms with free WiFi, flat-screen TVs, and private bathrooms. Each room also includes a safety deposit box, bed linen, and towels for a comfortable stay.

Relaxing Amenities: Unwind in the indoor pool, stay active in the fitness center, and take advantage of services like the 24-hour front desk and business center during your stay.

Experience a blend of modern comfort and convenience at Holiday Inn Express & Suites - Merrillville. Book now for a memorable stay.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.3
Based on 422 reviews
Cleanliness: 7.8
Service: 9.4
Location: 9
Room Quality: 7.6
Amenities: 8
Value for Money: 7.5
Food and Beverage: 8.4
Overall Experience: 8.7
N
Nickesha • family_with_children • us
10
2026-10-22 • via Nuitee
R
Regina • extended_group • us
9
2026-10-10 • via Nuitee
M
Meaghan • solo_traveller • us
10
Pros:

Nice people. Clean. Safe place to stay. Lots of stuff around to do.

Cons:

No complaints.

2026-10-08 • via Nuitee
K
Kurt • solo_traveller • us
9
2026-09-05 • via Nuitee
A
alonzo • solo_traveller • us
9
2026-08-28 • via Nuitee
L
latoya • family_with_children • us
10
Pros:

Rebecca at the front desk was extremely helpful and patient. She made the stay enjoyable. And the hot breakfast was very nice.

2026-08-27 • via Nuitee
R
Ranfer • extended_group • co
8
2026-08-22 • via Nuitee
L
Logan • extended_group • us
8
Facility clean, staff friendly and welcoming and room clean…. Sofa bed extremely uncomfortable.
Pros:

The facility was clean, staff was friendly and welcoming. Linen was clean and the queen beds were comfortable. The pool area was clean and easily accessible.

Cons:

The let out bed was not comfortable at all.. I could not sleep wand up leaving during the night due to discomfort and unable to sleep in the bed… Also didn’t like the inconvenience of having to go back downstairs for the bedding for the let out couch, I felt bedding could have been left in the room prior to customer check.

2026-08-18 • via Nuitee
T
Travis • solo_traveller • us
9
2026-08-16 • via Nuitee
J
Jonathan • family_with_children • us
8
2026-08-16 • via Nuitee
S
Safal • extended_group • us
10
2026-08-13 • via Nuitee
K
Karthik • family_with_children • us
8
2026-08-08 • via Nuitee
C
Christine • solo_traveller • us
8
2026-08-05 • via Nuitee
C
Charles • solo_traveller • us
10
2026-08-03 • via Nuitee
C
Christine • family_with_children • us
7
Pros:

Big s;pacious rooms.

Cons:

The cleaniness of the hotel could have been better, i.e., dirty floors and bathroom.

2026-08-02 • via Nuitee
M
moshe • solo_traveller • il
1
Pros:

כלום.

Cons:

מלון מלוכלך ומוזנח.

2026-07-24 • via Nuitee
S
Steven • extended_group • us
8
Good stay
Pros:

Breakfast was a good quality

Cons:

House keepers picked up towels but didn’t leave

2026-07-19 • via Nuitee
S
Sherrice • couple • us
10
2026-07-18 • via Nuitee
S
Sherrice • couple • us
1
2026-07-18 • via Nuitee
C
Cherie • solo_traveller • us
6
Pros:

The room was nice and staff

Cons:

The pool was VERY murky

2026-07-17 • via Nuitee